TerraBella Cramer Mountain

Lawcc

TerraBella is the most welcoming place that I engaged with when looking for an assisted care facility. The coordinator took an enormous amount of time to first clear my mind, then connect with me as a person and finally go over more in-depth details about the facility and amenities. There was no hard "sell" environment. I cannot thank Denise enough for giving me...."Hope", when there did not seem like a lot of it available.

Cynthia

I went to TerraBella Cramer Mountain. It's a very clean and bright facility. They do have more activities. The courtyard for both the memory care and the assisted living is absolutely beautiful. I'm not sure of all the activities they have. I have yet to see a calendar. I think she gave me one on my first tour. There's more staff there than the other facility that I visited. I just think overall maybe I would be happier with my friend being there because she would be closer to me. If she needs something, it's not far for me, I just hop in the car and just go over.

Peggy

We were greeted at TerraBella Cramer Mountain. I was impressed with them. We had an appointment and the door was open for us, and the lady spoke to us by our first names and greeted us. From the very beginning, it was a very warm welcome. The building was nice. We saw one room that had two rooms in it and the man was gone for the weekend, and so we got to just sort of see it. The only thing we would have liked about that was that we would like larger rooms. We were also impressed with the craft room. It was Valentine's Day and the lady there was doing all the handwork and that impressed me. She was very nice to introduce us to different people. She called them in and introduced us to one nurse and the craft director, and one man left an impression on us. He said he had been in with several others (his wife had passed away from dementia) and the last thing he said was "If you decide to come here, you won't be disappointed." That left a good mark on us. They just seemed friendly and personable. They were very nice.

Brenda

My tour at TerraBella Cramer Mountain was very good. We were we were pleased with them. They did follow up with us after the tour. They do not have Medicaid rooms. My mother has insurance, if she goes in there, when her insurance runs out, we will have to move her. That's why at present we did not go to any of the TerraBella facilities, and they were very nice. They have shared rooms. Memory care is a separate floor. It's all on one level and is on a separate wing.

Alisa

The tour I had at TerraBella Cramer Mountain provided pertinent information that I would need regarding my father's health and quality of life. The atmosphere was home-like and caring. It is staffed with the appropriate professional level of caregiving. I did not try the food, but I like the idea that the food is chef prepared and ordered per patient instead of cafeteria style.

Kelly

My mother-in-law has moved into TerraBella Cramer Mountain. She is slowly adjusting though it's taking her a little while. But everything has been fine. I wouldn't say it's excellent, but it's one step below excellent. My mother-in-law's room is great. It's only 292 square feet, but it has double windows, and it overlooks the patio, which is nice. When the weather gets nicer, if she wants to be able to go out there, we'll roll her out there in her wheelchair. The food is good, but sometimes it's not very warm. The atmosphere in the dining room is great though. They have beautiful grounds. Our friend's mom is also there, and a friend of theirs played the piano so it brought more people out, and that was very nice. They have a beauty shop, but we've not used that yet because the lady just quit. They got a nice area called Country Kitchen, and if you want to have like a birthday party and bring family members in, you can go into that room. They also have another sitting room with a fireplace, so if you don't want to sit in their room with them during your visit, you can go into that room, too. We're very happy that we found TerraBella Cramer Mountain because so many people would not return our calls, and we were up against the wall. We couldn't understand what was going on. Everybody said she needs skilled nursing and we can't handle that. And when we go to TerraBella Cramer Mountain and talked to the lady there just for an interview, she said if my mother-in-law doesn't have a tube or if she's not on oxygen or that kind of thing, that's not considered skilled nursing. So my mother-in-law is just basically assisted living.