Monticello House Media, PA

This facility looks good, but just try approaching the CNA's, or Nursing staff. Most are indifferent that tells you a lot about a place. The administrators will give lip service. We have a family member there and they want out everytime we come they asking to be placed somewhere else, we cannot move them at this time due to financial situation. As soon as this changes they will be removed. Our family frequently visit and see other residents get neglected. They will come in and turn out the call light then go elsewhere and tell the resident they will be back. You never see a nursing supervisor. They independent facility is fine but NOT the skilled nursing facility, even the people that live in the independent will tell you not to go to the skilled nursing to go else where! That says a lot.

The place is great if you are independent if you need help with small things you may wait a long time for help. Understaffed, and they really know how to pass the buck. Look else where. Not really sure where, I think they are all like that. Unless administrators are on the floor. Things won't get done.

Although the facility is beautiful & looked like a hotel, I would advise looking beyond the surface. It was grossly understaffed by assistances & RN's. I found my father in urine stained sheets & soaked clothes. We had to fight for him to go to the ER when found diaphoretic & barely responsive. He was admitted directly from the ER to the ICU for sepsis. After speaking with the nursing director she was going to evaluate the situation. Dad was scheduled to go back & a half hour before he was to leave they pulled his bed. They never taught tube feedings to my mother, which was the reason for his admission.