Harmony at West Shore

Facility marketing staff at first meeting are very cordial and treat you nicely. Beware, some of what they tell you is exaggerated. Do your research and use due diligence before committing to moving here. Facility is often short staffed. Call bell response is very slow most often exceeding 10 minutes and up to 20 minutes. They claim response time would be between 5-7 minutes. My relative wasn’t bathed for 5 days and a family member bathed her. Short staffing, on occasion, has been an issue with one person for all floors for assisted living. Staff turnover is an issue. The hallways on the floors are extremely long and there is only one elevator. Residents with walkers and canes have to walk a very long distance to the elevator. I’ve been told food is good.

The Crossings at West Shore is brand-new and I like that they have an RN on staff during the day. The rooms and apartments were beautiful, they were sunny, and they have two windows a bedroom and in the living area. They also have many models, so you can go from 333 square feet to 745 square feet, which is the biggest room. They have granite countertops, a full refrigerator, microwave, and I can move in there in a heartbeat. They also have independent living, personal care, and memory care. The person who gave me the tour was great, the activities director was wonderful, and they answered all of my questions honestly. They have physical therapy and a lot of activities, although not as many as the other community we visited. I took my mom on a Fourth of July picnic there and we had hamburgers and hotdogs. The food is farm-to-table, so it's fine. The place is visually beautiful, guaranteed. The staff is knowledgeable and understanding, which is a big thing.