Spring Creek Rehabilitation and Health Care Center

Stay far away from this place. It is horrendous. They do not give medications on time. They are supposed to have a special diet for diabetics and they do not. A meal for a diabetic consists of mac & cheese, rice and corn. How is that a healthy meal for a diabetic. They lose patients' clothes. They do not haveany doctors on-site. The patients do not get better, they get worse. They have very few nurses on-site. It is run mostly by aides.

My mom is in Spring Creek Rehabilitation and Health Care Center. She is not happy there. The people are fairly nice, but she has had some negative interactions with one or two members of the staff and I believe that staff was let go. That was kind of a bad experience, but for the most part, the staff is nice. I don't know if they're understaffed, but there have been many times when she wasn't able to get out of bed herself and she had soiled herself. She would lay in bed for hours before someone would come in and change her, so that was a big issue. I would rate the facility about a five or six out of ten on cleanliness. One of my mother's biggest issues is with the food services. They get like a little menu to pick what meals they want for the day, but she says on a daily basis, it is incorrect, so she doesn't get the meals that she ordered and she is very dissatisfied with the food. She describes it as pretty much awful and doesn't eat a lot of it, so she has to spend what little money she has remaining from her Social Security. She goes to the vending machines and gets food, then my brother and I bring her groceries. She has a grocery list for us and we spend between $50 and $75 every time we go visit her, bringing her food. Her room is on the smaller side, especially when the resident is in a wheelchair, which she is. I don't have a ton of other places to compare it with, but I just know when we're in there, you kind of have to step out of the way for her to be able to maneuver around. I guess they get cleaned frequently, but usually, when I go in, I have wipes and other things that I clean up little things on the floor and the bathroom and stuff like that. The smell isn't great. A lot of places are understaffed, not just nursing homes, so on one hand, I am sympathetic to it, but on the other hand, it's where they live. It's not just the store or restaurant they're visiting. They should try and hire more people and make cleanliness, sanitary type issues, and food a priority and just have more programs and things for the residents to do. It was shut down for so long because of COVID that they couldn't even have visitors and that was so, so sad for them. Now that things are back open, it would be nice for them to have a little bit more to do in there. There are not a ton of planned activities or events or things like that.

My father is in Spring Creek Rehabilitation and Health Care Center. He was in the hospital and that's where the hospital found the place for him to go. My father seems to be adjusting. He did have an accident in the fall, but he's okay. He's eating well and everything, so he's okay. He's in the nursing home, he's in the locked facility because he wonders. So far, everybody on the staff has been friendly. They've been helpful. If we need something, they take care of it. I didn't try the food, but a couple of times my father said it's bad but other than that, he still eats it. They could also do a little bit better on their facilities. They have a calendar of activities, but I don't know how much my father participated in them. I don't know what they do with him as far as those things are concerned because he's in a locked facility. They accept Medicaid. We were able to get help with Medicaid for that.

This place was completely horrible. Horrible. Horrible. Horrible. My mother was iat Springcreek in Harrisburg Pa for approximately 2 months in 2018. I doubt it has changed much, during that time it was rated the 4th worst nursing home in PA. I did see last year that they had some of the worst Covid numbers in the state. During that time, I accidentally had to see a resident getting cleaned off in the bathroom that was in the common area where the residents eat. They were cleaning this woman who soiled herself but left the door completely open. My god let these residents have some dignity. I had witness several times residents who were wheelchaired bound trying to get attention of staff to assist them to the restroom without success. I remember one time I personally told staff one of the residents needed to use the restroom. It literally took 20 plus minutes until a staff member came in to assist. There were times I visited and my mother was sitting in the common area without her dentures or glasses. When I asked where they were, I was told in her room. I then questioned how did she manage to eat her breakfast without her dentures. Of course, it was someone else’s fault. Basically the day consisted of bringing everyone into the common area. I don’t believe in those 60 days I visited I ever saw any activities being done with the residents. The TV was their daily stimulation. In the first couple of weeks, they lost my mothers glasses. She was wheelchair bound. Eventually they agreed to pay for the glasses. They said they had an in-house eye doctor. Several times I would ask about her appointment and was told it was in the works. 2 days before, I removed her from the facility, they took her to the eye doctor. They knew we were leaving so I wasn’t even sure why they even made the appointment. I wasn’t there for the appointment so I didn’t even know there was an appointment. I didn’t get any report or prescription for her glasses. However I did get a bill about a month later for $125. Needless to say, I told them what they could do with that bill. They never paid for her glasses either. Apparently they did the same thing with a dental appointment that they made. I showed up for a visit and she wasn’t there. I was told she was at her dental appointment. When she returned she didn’t have her dentures. It turns out her dentures were in her room so she didn’t have them for the dentist to see. Again I didn’t get any type of report but I did receive another bill for $100 plus dollars. For these appointments, Staff made it sound as if it is covered, it isn’t. Then there was the time I went to visit and noticed my mom’s one leg was looking swollen. I let staff know about it and was told me they would keep an eye on it. By day 3 here leg was extremely swollen and had a sores on it. I requested to speak to the Head Nurse. I believe her name was Rosey, she had a Jamaican accent. She agreed that it needed looked at by the doctor. She had cellulitis and needed antibiotics. If it wasn’t for me who knows how long it would have gone without being treated. Then there was the time we were concerned that she may have a UTI, we were once lied to that a U Test was ordered, it wasn’t. Finally after 3 days, she was tested. It came back positive. She actually had to use 2 different antibiotic to clear it. Again,, not sure what happens when residents don’t have advocates. As far as Rosie, my girlfriend and I caught her in several lies. We actually reported her to the DON. I remember I told my priest that my mother was in Springcreek. And he asked which building the left on or the right one. This may be where you hear some mixed reviews. When I told him she was in the left building, he said it’s not a very good place. He said the other building is so much better. I can’t say if it is or isn’t, I was in there once and the first thing you notice is that it doesn’t smell. I could continue but I made my point. Don’t get me wrong, there were some staff members who did care but there seemed to be more that just didn’t care. I’m sure they don’t pay well and they are understaffed. My girlfriend and I were there everyday to observe and voice our concerns. I feel so bad for the residents there that don’t have an advocate. I did find another facility and so thankful that I did. It was night and day. Just stay away from there if you care about your loved one.

My mom was a patient here. The communication from the staff and administration was pretty much non-existent. We would try to reach someone to find out how my mom was doing and we could never get anyone to respond. The receptionist never answered the main number. The number for the nurses station would ring and ring but no one would answer and the social worker assigned to my mom never called us back or responded to emails. When it came time for my mom to be discharged spring creek did not give an accurate assessment of my moms condition and less than 24 hours after being discharged my mom was back in the hospital in worse condition than she went into spring creek. What was suppose to be a short turn rehab at spring creek to get my mom back on her feet became a major set back in my moms progress. And we had limited access to be able to speak directly with my mom. Even though we had asked repeatedly for help from anyone who would listen that we wanted to speak to our mom no one would help. Finally after a week and a half of not being able to contact my mom we finally were able to have a phone call with her. But the phone calls during her entire stay were very few. We felt like we were being kept from communicating with my mom.

They must be very very understaffed. I was unable to contact my mother for days We took her personal cell phone to her and they would not help her keep it charged They provided a cell phone that did not get a signal in her room. I tried to call the front dark and the nurses station many times with either no answer or someone said they will help but do not No visitors because of covid and rarely any help contacting my Mom, On Friday after hours we were told that we could set up a zoom meeting on Monday I have talked to my Mom in days and now have to wait until Monday They must be understaffed if 90% of the time no one is available to talk to us and help my Mom talk to us

The food is often not palatable, cold, burnt, greasy, overly spiced and often not what was ordered. Patients often lay in soiled diapers up to 12 hours. The patients are subjected to snide remarks which is totally unacceptable. I cannot believe these residents through no fault if their own are subjected to this care.