Broadview Multi Care Center
5520 BROADVIEW RD, Parma, OH 44134
2.8
(18 reviews)
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Reviews of Broadview Multi Care Center in Parma, Ohio
2.8
(18 reviews)
Facility
3.5
Staff
3.5
Food
3.3
Activities
3.4
Value
3.6
12345
4
|
August 22, 2024
Staff is very helpful, especially Erin in Admissions. She helped get a refund for me from amazon, and such necessities as stamps and envelopes. She is always smiling and cheerful, and lightens up the office whenever she is there. Jim S.
JANICE K
5
|
May 27, 2024
The rooms here are very clean and nice. Meals are decent with a nice variety. Lucy is a god cent. She is so pleasant, she runs around and is very attentive and so friendly. She has made my stay here so welcoming.
Marcia
5
|
January 7, 2024
The rooms are very clean and there's no smell thank God the food seems well prepared as ordered my mom is there in room 24 her aide..Lucy is so pleasant always visible and attentive she's always there never goes home it seems but to have someone with a pleasant attitude makes me feel more relaxed great job Lucy I hope I remember her name right lol
Barbara
2
|
January 1, 2024
My mother-in-law is currently at Broadview Multi Care Center. There's only one care provider who seems to know what's going on with my mother-in-law. The rest of them don't seem to care. She's left wet and she's left dirty. Her food arrived cold. They give her eggs every morning, and the only other selection is cold cereal. They don't seem to have enough staff to properly run the facility. The place seems to be clean enough, but it's very dated. My mother-in-law did like bingo, and that's the only thing that I've seen them do in the month that she's been there. There is a library, but it's not walking distance. And as far as I know, we haven't been offered any trips or anything like that.
Concerned resident
1
|
December 18, 2023
It's a shame they don't allow pictures to be posted because you should see how terrible the sanitary conditions are. First I will address the maintenance or should I say the lack of. My room gets over 80 degrees when the door is shut despite there being an handler in every room to be able to individually control the temperature. They have been aware of the issue for over a month and have done nothing to repair the unit. Their solution is to put fans in the room to blow to 80 degree air around. Also the call button alarm goes off 24/7 even though not a single call button has been pushed. Residents and staff are forced to listen to this loud beeping all day and night. So they say I should keep my door open so my room doesn't so hot but that I should close my door if I don't want to be bothered by the loud beeping. The nursing staff with a few exceptions are pretty much worthless. I had an incident where a nurse who was supposed to give me my afternoon meds assumed I didn't want them didn't bother to ask and put in the computer that I refused them. Also when I was taking several different pills at night it was very inconsistent on the pills I was getting. It was different depending on which nurse was working. Most of the aids have no interest in doing there job duties and do just enough to get by. There is no accountability or discipline for poor performance. There was one night I reported to staff that someone had thrown their diaper in the toilet and that it was unusable at 9pm. It wasn't till a little before 9am that it got taken care meaning I had to go all night without a usable toilet. The facility itself isn't kept clean to the standard that a facility of this nature should be. The bathrooms are unclean. There's poop on the wall in my bathroom that's been there at least 2 weeks. The edges along the wall are filthy because they only mop the middle of the floor and push the dirty water against the wall. The carpet in the residents computer lab are horribly filthy. And there are many other things are nasty if you actually pat attention when walk around. Unless you really dislike your loved ones I would 100% not recommend this facility as resident that has been here over a year
mad as hells 66
1
|
May 8, 2023
My mom was there for rehab after her back surgery they never put her back on her blood thinners she had a major stroke,when she was well enough to go back I went to visit she was running a fever,I told them to call an ambulance ,they wanted to argue with me and I said call now or I will .When she got to er she had pneumonia and bed sores
DZNR
1
|
January 2, 2023
I went there to see if they could take care of my mom after a debilitating stroke. When we went to visit and tour the facility the staff got very "defensive" because we stopped along the way to ask residents how they liked the place. We were told by Medicare to ask the patients how the food was, did they enjoy activities, just get a residents feel for the place. The person who was taking us around was very friendly UNTIL someone whispered to her "they're talking to people". Her demeanor instantly changed and she became almost hostile. I will never forget her saying "I broker the beds in here, I decide who gets in" (when just moments prior she was saying , "this will be your mom's room") All because we dared to ask residents their opinion (which by the way were favorable). After that we decided we would NEVER want our mom in such a place and wisely choose another facility. Also, I can say my spouse had his mom there and they had her transferrred out because they weren't pleased with the care she was receiving.
old man in need of care
5
|
October 10, 2022
The rooms were clean and comfortable. The staff was professional and friendly. I was there for rehab and the therapists were amazing. No one wants to hear that they need rehab before going home. If I need rehab again down the road, I will only come here. I was invited to come to activities but I was happy just talking with my roommate and watching tv between therapy sessions.
Ltyg
1
|
January 1, 2022
Believe their Reviews that you SHOULD NOT send your loved one here. Mine was FORCED to come here. I walked in for the first time and my loved one had no clothes on in bed barely alive, I thought my person was dying, my loved one slept, the Staff just let's them sleep, now a week later my loved ones in serious condition in the Hospital. My loved one I had a Nurse dress them and my loved one expressed hunger but was made to sleep on that day, the next day my loved one was like not responding, their like..."Is this normal for your loved one", the Staff didn't know what to do. The other Patient/Room mate was screaming for food and wet diaper to come off. I was frightened to be there.
john vasileff
4
|
February 22, 2019
my room #41-2 was nice enough, I enjoyed the window view. nice bathroom and sinks also. staff was very good all day, a little weaker at night. the food was mostly very good. the speech coach and the physical and occupational staff was the best. I took notice that the transport helpers were often overwhelmed with too many people at once causing very long and uncomfortable waits for me and others to return to our rooms. I lost the written survey but wanted to also thank linda and Kathy for getting me the hospital bed and commode
RonaldB
5
|
February 6, 2019
I recently stayed here for rehab for the second time in four years. My room was a single, and we kept amazingly clean along with the rest of the facility. The staff was excellent, both for the unit and PT. The food was great, although I would have appreciated more meals served in the dining room. I highly recommend Broadview Multicare. If you need rehab, this is the place to go!
Disappointed-Daughter
2
|
June 19, 2017
I wish I would have known that they are quite understaffed. Your loved one will wait hours for a simple dressing change. Their medication schedule will be off, and worse, they may get the wrong meds since the staff can't seem to put them back in the right spot. The staff can be unprofessional. They love to tell you how busy they are, but trust me, they will make your loved one wait for over an hour to go to the bathroom (not fun for someone who is a senior!). Supervisors are apologetic, but not much changes. I would recommend finding another facility that has better staffing and who value professionalism from all of their staff members.
Rosepoint Room 2
2
|
September 10, 2016
Not enough employees.. When I asked their answer was we have the number of employees according to regulations. The first room they placed me in the lady in the other bed yelled all night that she had "pain in her belly". I felt very sorry for her and tried to help by telling her to press her call button but that didn't help. The second room they put me had a very quiet lady in the other bed but it was directly across from the Ice Machine which went all night long, making and dumping ice. It sounded like a piece of construction equipment. The third room they put me in was at the end of the hall. Very nice large room. Now they could ignore me without any effort. The people working on the short term floor would not cooperate with the Therapy Unit. In order for me to tolerate my therapy I was supposed to be given pain medication 1 hour before therapy. They did this a few times but then quit. When I asked why they said they could give the medications 1 hour before or 1 hour after the designated time and they chose the 1 hour after my therapy. Good job people. The food was good. It was served too late if you chose to eat in your room. If you felt good enough to go to the dining room you ate sooner.
Dolores's daughter
4
|
January 15, 2015
Mom was in Broadview Mutli-care for just over one year. Everyone there was wonderful, and took a personal interest in Mom. She seemed very happy there. Visits were encouraged, dad was welcome to see her everyday which he did. I am so glad that we chose Broadview multi care, we had a much different experience at another facilty.
Caring 9416
3
|
May 25, 2013
Broadview Multi Care Center was a pretty big facility. It was not as clean as it should be. They were understaffed, there were not enough people who worked there. The food was typical nursing food, not that exciting.
ConsernedGrandSon
1
|
November 20, 2012
When first entering the building the atmosphere seemed uninviting, the smell was terrible, and the decor was sad looking. I felt uncomfortable. Upon further entrance I found it to be dirty and out of any type of comforting atmosphere. There were cob webs in the corner of the hallways and what seemed to be a blood stain on the tile floor. My grandfather complained to me about his room being to cold and no one helping him. Worst of all, my grandfather complained about them miss treating him during his stay there. My family and I found bruises on his ankles and wrist from where the workers roughly picked him up at. My grandfather's bed was in a stuck upright position and they refused to give him a new bed. When we asked the workers about the incident they were very impolite and misleading. Needless to say, my family and I removed my grandfather out of the facility. I would not recommend this nursing facility to anyone under any circumstances.
charger2012
5
|
February 28, 2012
I recently took a tour of this nursing home and the first thoughts that came to me was "WOW". This is a wonderful place. I felt like home when I walked in. Everyone was so kind and courteous. I visited a few other places and none really gave me that "this is the place I want to put my parents" type of feel. The receptionist was nice and very helpful, and the admission lady, I believe her name was Cleo, was so helpful and really showed me positive aspects as to why I should choose this facility versus another one, such as the one across the street. The nurses that I passed in the halls seemed to genuinely care about their residents needs, which really impressed me. It was just a wonderful experience overall. Visiting Broadview Multi Care really gave me a great first impression and I can gladly say they are on top of my list as far as nursing homes that I want my parents to live in. Definitely recommend this place to anyone looking for a 5 star facility.
unhappywoman
1
|
January 6, 2012
A family member of mine was here a few years ago. We had a horrible experience with them. A large majority of the staff seemed very cold and uncaring, and there were quite a few instances in which we tried to express our dissatisfaction, only to be met with snide remarks and excuses about "long hours and difficult people". This is definitely a place that I have told many people about, negatively, and have suggested often for people NOT to send relatives there.
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Medicare
Health
4.0
Overall
4.0
Quality
5.0
Staff
1.0
About Broadview Multi Care Center in Parma, Ohio
Broadview Multi-Care Center is family-owned and operated and offers exceptional care and service to those we serve. We are proud to have continuously served the Cleveland and Parma areas for over 50 years. We are here for you and your loved ones 24 hours a day, and we provide for both your short-term rehabilitation and long-term care needs. For short-term rehabilitation patients, we offer a dedicated unit with private rooms and private bathrooms. Broadview Multi-Care Center’s management and staff are dedicated to providing high-quality care in a homelike and warm atmosphere for each resident. Our services include short-term rehabilitation, long-term care, skilled nursing, hospice care, and respite care.
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