Broadview Multi Care Center

I went there to see if they could take care of my mom after a debilitating stroke. When we went to visit and tour the facility the staff got very "defensive" because we stopped along the way to ask residents how they liked the place. We were told by Medicare to ask the patients how the food was, did they enjoy activities, just get a residents feel for the place. The person who was taking us around was very friendly UNTIL someone whispered to her "they're talking to people". Her demeanor instantly changed and she became almost hostile. I will never forget her saying "I broker the beds in here, I decide who gets in" (when just moments prior she was saying , "this will be your mom's room") All because we dared to ask residents their opinion (which by the way were favorable). After that we decided we would NEVER want our mom in such a place and wisely choose another facility. Also, I can say my spouse had his mom there and they had her transferrred out because they weren't pleased with the care she was receiving.

The rooms were clean and comfortable. The staff was professional and friendly. I was there for rehab and the therapists were amazing. No one wants to hear that they need rehab before going home. If I need rehab again down the road, I will only come here. I was invited to come to activities but I was happy just talking with my roommate and watching tv between therapy sessions.

Believe their Reviews that you SHOULD NOT send your loved one here. Mine was FORCED to come here. I walked in for the first time and my loved one had no clothes on in bed barely alive, I thought my person was dying, my loved one slept, the Staff just let's them sleep, now a week later my loved ones in serious condition in the Hospital. My loved one I had a Nurse dress them and my loved one expressed hunger but was made to sleep on that day, the next day my loved one was like not responding, their like..."Is this normal for your loved one", the Staff didn't know what to do. The other Patient/Room mate was screaming for food and wet diaper to come off. I was frightened to be there.

my room #41-2 was nice enough, I enjoyed the window view. nice bathroom and sinks also. staff was very good all day, a little weaker at night. the food was mostly very good. the speech coach and the physical and occupational staff was the best. I took notice that the transport helpers were often overwhelmed with too many people at once causing very long and uncomfortable waits for me and others to return to our rooms. I lost the written survey but wanted to also thank linda and Kathy for getting me the hospital bed and commode

I recently stayed here for rehab for the second time in four years. My room was a single, and we kept amazingly clean along with the rest of the facility. The staff was excellent, both for the unit and PT. The food was great, although I would have appreciated more meals served in the dining room. I highly recommend Broadview Multicare. If you need rehab, this is the place to go!

I wish I would have known that they are quite understaffed. Your loved one will wait hours for a simple dressing change. Their medication schedule will be off, and worse, they may get the wrong meds since the staff can't seem to put them back in the right spot. The staff can be unprofessional. They love to tell you how busy they are, but trust me, they will make your loved one wait for over an hour to go to the bathroom (not fun for someone who is a senior!). Supervisors are apologetic, but not much changes. I would recommend finding another facility that has better staffing and who value professionalism from all of their staff members.

Not enough employees.. When I asked their answer was we have the number of employees according to regulations. The first room they placed me in the lady in the other bed yelled all night that she had "pain in her belly". I felt very sorry for her and tried to help by telling her to press her call button but that didn't help. The second room they put me had a very quiet lady in the other bed but it was directly across from the Ice Machine which went all night long, making and dumping ice. It sounded like a piece of construction equipment. The third room they put me in was at the end of the hall. Very nice large room. Now they could ignore me without any effort. The people working on the short term floor would not cooperate with the Therapy Unit. In order for me to tolerate my therapy I was supposed to be given pain medication 1 hour before therapy. They did this a few times but then quit. When I asked why they said they could give the medications 1 hour before or 1 hour after the designated time and they chose the 1 hour after my therapy. Good job people. The food was good. It was served too late if you chose to eat in your room. If you felt good enough to go to the dining room you ate sooner.

Mom was in Broadview Mutli-care for just over one year. Everyone there was wonderful, and took a personal interest in Mom. She seemed very happy there. Visits were encouraged, dad was welcome to see her everyday which he did. I am so glad that we chose Broadview multi care, we had a much different experience at another facilty.