Amherst Manor Assisted Living

Janice

We have found Amherst Manor Assisted Living for my mother-in-law. She is already there. It's very nice. It's neat, and it's nicely landscaped outside. It seems to be well kept up. The staff is excellent. They have a new cook. I tried some food the other day, and it was very good. They have crafts and bingo, and they have a happy hour. The room that she's in is very large. There are two people in the room; it's a nice room. The facility is not perfect, but it is good. I had mashed potatoes, gravy, meatloaf, succotash, watermelon, juice, and water. My mother-in-law is not very active, but I noticed the lady in the room with her is happy with the activities. My mother-in-law is 91, and she doesn't do anything.

Jeff

My mother is at Amherst Manor Retirement Community. It's the same place as she was before. She was in the nursing care area, and they were just waiting for a room to open up, so they moved her downstairs into the assisted living a week ago. It's fine. She's been there a year, and the staff members are alright. It's a nice enough place. It's a suburb, so it's kinda nice and quiet there. Just like everything else, they're always understaffed, and they're pretty restricted right now with their Covid rules. We haven't really been able to go in and see her for six months. Her room is fine, but we can't really see her other than call her and talk to her. Her room is pretty large compared to what she had before.

davrob

Staffing is horrible. Aides seem to really care but cannot deliver safe care in rehab/skilled nursing. Missed several major infection symptoms in my loved one which resulted in a long hospital stay. Never ever again.

NjaneM

My loved one was a patient in the rehab section of Amherst Manor. The therapy staff was fantastic, but the nursing staff was seriously under-staffed. Call lights weren’t answered for 15-30 mins. No one was taken to the dining room for meals. My loved one sat in his own waste because no one answered the call light. Most of these workers seemed to really care—but there was nowhere near enough staff. My loved one ended up back in the hospital for a condition that was ignored by the staff. It took the family’s insistence to get the transfer to the hospital. Very, very disappointed. I honestly wouldn’t recommend this facility to anyone at all.

Margaret

Amherst Manor is nice. The staff is very nice, accommodating, and friendly. The grounds are nicely kept up and pretty clean. They also have other services like rehab, memory care, and a nursing home all in the same facility.

Laceymom08

Nurses were very helpful and kind. The facility was kind of run down, however they made the best of it. The rehabilitation center was fabulous! The activities they have for the residents are very engaging and easy for those that had difficulties. The food was superb. Some of the Nursing Assistants didn't know what they were doing. The STNA's could have had more training and some could do with some sensitivity training. The Alzheimer's Unit is completely locked down with pin codes that everyone needs in order to leave. Which makes the unit great. They could do with changing the codes every now and then to make sure no one who isn't supposed to leave do so. The doors to the facility are locked down as well which is nice. I love that they decorate the facility for different holidays and have trick-or-treating for the children of the staff and residents.