Spring Arbor of Raleigh

Nicole S.

I am so thankful for Spring Arbor of Raleigh. My mom moved in approximately three months ago and is absolutely thriving. The facility is quaint and extremely clean. They have fun, novel activities, a wide variety of high quality food options, and the care is top-notch. Every single staff member takes a genuine interest in really getting to know their residents and meeting their individual needs. They are all so kind, transparent, organized and responsive. Thank you, Spring Arbor of Raleigh!

Hazel Ferguson

My Mother recently passed away at Spring Arbor of Raleigh for three years. All of the employees at Spring Arbor took very good care of Mom and treated her like family. If you are looking for a place for your parent or grandparent, I highly recommend Spring Arbor. The first time I toured Spring Arbor i knew that this would be the right place for Mom. Once she moved in, we were put at ease because the staff met all of her needs. We were confident in their care for Mom and we did not worry about her at all. It is an amazing facility and amazing staff! When she first moved in, she was in a regular room with a roommate for about two years. She enjoyed lots of activities, socializing with other residents and enjoyed her time there. The care she received as well as the housekeeping staff and the meals provided were all outstanding! As her Dementia progressed, she was moved to the cottage where she received around-the-clock personal and medical care. She enjoyed every day there and she was treated like family. I highly recommend Spring Arbor if you are looking for a wonderful place for your family. We are thankful for each staff member at the Spring Arbor. They are SIMPLY THE BEST!! Thank you so much, Frank, Rob and Mike Ferguson

Nancy

We've chosen Spring Arbor of Raleigh for my mom. It's very close to where my sister lives. If my mother needs anything, she can take it to her, because it's like five minutes away. I have not been able to see the room because of COVID. I am not quite sure about the staff; some of them are helpful, some of them are not, but I think it's that way any place. I only met two people the day we visited my mother; the rest I just talk to on the phone. The ones I've met were nice. Some of the ones I dealt with have been nice, but some of them who are actually working with my mother have not been nice to her. They came in and took blood in the middle of the night, and they didn't turn the light out. My mother asked if they would please come and turn the light out, and they didn't; she asked again, and they didn't; the third time they came in, they said, "Well, we didn't come because you're just being nasty." My mother is now in the hospital because they were not giving her the proper medical attention. Her blood pressure was 90/30, she passed out, and they kept telling her she needed to get up and do things for herself, and she almost died. I have reported this to the people there, and they've assured me that if my mother goes back, they will be better. They've been very nice the past few days because I told them I was not happy with the way they've been treating my mother. She needed help to get out of bed to go to the bathroom. She is getting physical therapy twice a week. They do come in and help her when they feel like it. It's mainly the people on the weekend, I think, who really don't want to do anything. The food varies. She had diarrhea for three days, and she asked to have something to fill her stomach, and they brought her chicken Alfredo and garlic bread. She asked for things like soup that she could drink with a straw, but they bring her whatever they want to -- and the food is not that good either. She said the room is small, like a hotel room, and they have a front porch that has rocking chairs on it.

Sharon

My mom moved into Spring Arbor of Raleigh. Her experience has been very good, but it could have been better if not for COVID. I mean we're not allowed to visit at this time. I think they have recent activity restrictions. Some of the family is able to visit, but it's only for a short time. Otherwise, it's been a great experience. The staff is very eager to work with you, and very interested in getting to know the person to determine the level of care that they need. The room looked clean. My mom is happy with hers, and she has a private room with a bathroom. I think they're a great resource, they're very friendly and have been communicating with me throughout the whole process, working with the doctor and everything. They're very flexible in accommodating our physical needs.

TT

My aunt was a resident of Spring Arbor of Raleigh. They were not organized at all. Like they lost her clothes and they said that they couldn't find them. Physically, the place was very nice and clean. Their only activity that I saw was the residents having a sing-along. I think that they need many more professionals like CNAs, because the aides can only do so much. The food was good.

She0719

Spring Arbor of Raleigh's rooms were spacious, clean, and updated, with a nice bathroom and shower. The food looked great and the dining room was very nice. They also have ice cream socials and all kinds of neat stuff. They have a great director who does a lot with them. The staff members interact with and talk with the people. They seem really good. They have several different rooms and areas for different functions.