Westchester Manor at Providence Place

Absolutely great. The staff is wonderful. My grandmother is well taken care of. She is happy, clean and full of laughter.

My wife was in Westchester Manor at Providence Place for 9 days. It was nice and very clean. They checked on the patients every 1 or 2 hours.

On the plus side, Westchester Manor is cleaner and brighter than other area nursing homes. The physical therapy and occupational therapy are excellent. On the minus side, like most nursing homes today, Westchester is understaffed. They have 1 nurse (usually an LPN) and 2 aides for every 22 residents. My mother often had to wait up to 1/2 hour before someone even answered the call bell, and sometimes a full hour before someone was available to change or reposition her. That's a LONG time to be sitting in a wet diaper or a pile of poop. There's a real difference in attitude between the nursing staff employed by the home and the contract staff who provide the "extra" services like PT and OT. Some of the nurses are great, but some clearly don't care and are just putting in the time. Weekday and daytime staff generally remain the same and some built a good relationship with our family, but on weekends and nights they use a lot of temps who didn't know my mother at all. We never knew which doctor would be on call, and it's very difficult to talk with the doctors or nurse practitioners unless you actually show up, in person, and wait for hours. Bottom line: Westchester is better than several of the other facilities we looked at, but they could do a lot better.

Westchester Manor was a very facility-oriented place. I don’t think that the staff represented it the best. It’s not where I would put one of my loved ones.