Westchester Manor at Providence Place

Geno H

We have loved ones at Westchester Manor and Westchester Harbor. Both are good. No place is perfect but the Manor is best nursing home I have ever seen. I have never seen a more helpful caring, and dedicated staff. The food is good, the activities are good and the place is clean. It's a challenge to take care of a lot of people- especially when many or incontinent, but they do a good job. It's a positive atmosphere where they really care about the residents care. We never worry about our mother being there. We are thankful for them.

PauletteA

This is NOT the place for paraplegics. Staff have no training or no idea how to meet needs of paraplegic however, if your loved one has awareness, it is a good place. If they solely depend on others...look elsewhere. The rooms and building is more impressive than staff.

Pam

Westchester Manor at Providence Place was OK. The rooms were large and nice. The facility was clean and I felt like the residents were safe, but I didn't feel like they offered a lot of stimulation or activities in the skilled nursing memory care unit that my dad was in. The only thing I saw was they would put movies up on the screen in the common area. I didn't see anything else. The atmosphere was a little depressing.

LydiaRL

Absolutely great. The staff is wonderful. My grandmother is well taken care of. She is happy, clean and full of laughter.

Stan

My wife was in Westchester Manor at Providence Place for 9 days. It was nice and very clean. They checked on the patients every 1 or 2 hours.

Disappointed in NC

On the plus side, Westchester Manor is cleaner and brighter than other area nursing homes. The physical therapy and occupational therapy are excellent. On the minus side, like most nursing homes today, Westchester is understaffed. They have 1 nurse (usually an LPN) and 2 aides for every 22 residents. My mother often had to wait up to 1/2 hour before someone even answered the call bell, and sometimes a full hour before someone was available to change or reposition her. That's a LONG time to be sitting in a wet diaper or a pile of poop. There's a real difference in attitude between the nursing staff employed by the home and the contract staff who provide the "extra" services like PT and OT. Some of the nurses are great, but some clearly don't care and are just putting in the time. Weekday and daytime staff generally remain the same and some built a good relationship with our family, but on weekends and nights they use a lot of temps who didn't know my mother at all. We never knew which doctor would be on call, and it's very difficult to talk with the doctors or nurse practitioners unless you actually show up, in person, and wait for hours. Bottom line: Westchester is better than several of the other facilities we looked at, but they could do a lot better.