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East Neck Nursing & Rehab Center

134 GREAT EAST NECK ROAD, West Babylon, NY 11704

(800) 558-0653 (Call a Family Advisor)

2.07

(14 reviews)

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Reviews of East Neck Nursing & Rehab Center in West Babylon, New York

2.07

(14 reviews)

  • Facility

    5.0

  • Staff

    4.5

  • Food

    4.0

  • Activities

    4.5

  • Value

    5.0

Connie's daughtet

1

May 10, 2022

I am a friend or relative of a current/past resident

Worst staff ever Uncaring. No sense of urgency for anyone. The workers should not be working in a rehab nursing facility if they don’t care about patients. Patients are yelling for help and no one comes. The rooms are run down Would never ever recommend this for a loved one

Sally Kanst

5

October 27, 2021

I am a friend or relative of a current/past resident

My entire experience from calling the admissions office to place my mother, to calling the Social Work department to discharge her was smooth and seamless. The admissions girls really helped calm me down when I was feeling uncertain and the social work department truly went the extra mile to help me get mom home before the holidays. I will forever be grateful for the rehab team for getting my mom up every day and back on her feet. Thank you east neck for bringing my mom back to life!

Alyssa_

5

February 22, 2021

I am a friend or relative of a current/past resident

Facility was very clean and the rehab team was amazing! I was always able to get a hold of someone and if I left a message the social worker was always quick to respond. The administrator was so involved- when my Grandma was missing a shirt he personally went and looked for it and was able to find it! So happy to have my grandma home again

colette high

1

June 20, 2017

I am a friend or relative of a current/past resident

Please do not send your love ones here! As you can see the state lists them as a 1.5 out of 5. NO one should stay in a place that is not a 5. I wish I had know that before having my mom come here. They were so nice in admitting. Do not let this fool you. The food is not for human consumption. They are understaffed and if you are not there they will not give your loved one attention. They will sit in dirty diaphers, not be walked, stuck in a wheel chair all day, and their oxygen tanks will be left empty. Half of the staff will have an attitude said my mother and when we were not there they were mean to her. Please pick a place that is a 5. There are good ones . THis one is not it.

pissed-off-daughter

1

June 5, 2017

I visited this facility

This is a horrible place to put any person in. My mother went here for rehabilitation for 2 weeks. The second day that my mother was there I received a call from my mother while I was at work crying hysterically because they had not given her any pain medication for over 6 hours and no matter how much she rang the call bell or called out for the nurses to come no one came. My mother had gone over 6 hours without any pain medication and couldn't take it any more . My mother had just had spine surgery along with fusion of the disc . I immediately left my job and headed to the rehabilitation center. I called them up and my sister. My sister was already there by the time that I got there. She let them know how unacceptable this was and how they had incompetent people working there. My mother's clothes were packed as we were ready to take her out of there. The Administrator came to speak with us, the Social Worker came , the therapist and the nurses were called to the room to talk with us so that the situation could be rectified. The administrator spoke with us and promised to make sure that this did not happen again. He stated that we should not take my mother out as she needed the therapy and if she went home she was not going to get the therapy that she needed that they could give her there. We thought about it and because my mother needed the therapy for her surgery we decided to leave her there and give it another chance. The Administrator gave me his personal cell phone number and told me that if anything happened to give him a call no matter what time it was. I stood with my mother until late that day until my other sister came. I left and she stood with my mom...only to find out that they had put on her a wristband with her name but the information for the lady in the bed next to her. What horror to see that and to think what if they had given her the other patients medication!! My sister let them know of the mistake that they had made and they were really quick to correct it. That night at 11:00 pm my mother calls me to let me know that she had been ringing the call bell since 9:55 pm and it was past an hour and no one had came to take her to the bathroom. I had her call one of the extensions and still no one came. I quickly called the administrator and let him know what happened. Saturday morning they had everyone from my family up there demanding answers. Since it was over the weekend we could not take my mother out as they would not give us any medication for her and everything would fall on my family and me and if anything happened to my mother we would be the ones responsible for it. We did not want to take that chance so we had no other choice but to leave her there until Monday. We were so livid ...we demanded that they do whatever needed to be done as we were not leaving her there alone and that we were going to be staying over night with her there. They were quick to make the accommodation for us. They moved my mother to another room where one of us would be able to stay over night with my mother. Me and my sister took turns being with my mother and sleeping over night as we refused to leave her there with such incompetent people. there are people who love their jobs and then there are people who are at a job for the pay. This is the worst , most horrible place to leave a loved one. I can just imagine those patients that are there and don't have anyone coming to see them or have Dementia or Alzheimer's. How my heart cry's for them!

disgustedx2

1

May 18, 2017

I am a friend or relative of a current/past resident

I currently have a family member here. It has truly been a nightmare. This facility needs a new staff or needs to be shut down. My mom has sa in dirty diapers for hours on end,, numerous times I have found her gasping for air only to find her oxygen tank empty. No one checks on the patients. And God forbid your loved one has dementia. In those cases being they can't advocate for themselves they virtually are left to vegetate in their wheelchairs. As soon as my mom gets released which hopefully is very soon I have allready compiled a list of complaints , issues, names of sides who have been rude, inadequate and basically abusive. I'm not done with this place. Something needs to be done. It's pathetic

pray!

2

February 25, 2017

I am a friend or relative of a current/past resident

Very short staffed. The (really good caring aids) are not compensated for their work very sad. Need much more caring help. Residents need more assistance as many can't do for themselves.please help . My brother never wanted to be there but has no choice. He needs mor attention as far as hygieng( being changed)

Grateful for an Ambulance!!!

1

December 19, 2016

I am a friend or relative of a current/past resident

I want other families to know that appearances are deceiving. You are intently listened to and promised the world...only to be devastated by the decline of your loved one that enters in condition for rehabilitation and in too many cases exits via ambulance to an ER in critical condition. Our family was horrified to find our love one declining EVERY DAY!!! With out the intervention of God, wisdom and down right defiance one day longer would have resulted in our having to make funeral arrangements. I completely understand short staffing, however there are ABSOLUTELY NO EXCUSES for BASIC needs to not be met, such as toileting, changing, feeding and hydration. ALL individuals whom require care on ANY level should expect to receive it with respect, compassion and concern. A Few of the Aides are great! the rest should find another field of work. Excellence starts at the Head! The administration agrees with you, but does NOT effect change to affect the life's they are suppose to be responsible for!

vinsgirl

1

April 2, 2015

I am a friend or relative of resident

My poor 85 yr old father is in this facility. I was so disgusted when I walked into his room and found ants all over the floor, and on his tray table. My husband ran out of the room and notified the social worker, administration, and there respond was we will put him in another room, they did, but it was still not satisfying, the food comes cold, my father sits in his soiled diaper for hours, I would never ever recommend this facility to the old or to the young. As I write this we are trying to get my dad home with home care...

PaulM

2

February 22, 2015

I am a friend or relative of resident

My aunt is 95 years old and was sent there to get back on her feet after a hip injury. While there she contracted a gut infection (C. diff) which causes severe diarrhea, which leads to dehydration. She was not kept hydrated as was ordered by her physician and wound up in severe renal failure. After two weeks in Good Sam she is now back at East Neck and I already have my regrets. As someone else mentioned she gets wheeled into a day room with no aides to keep them company or supervised; yesterday she was oozing fluids from a wound in her arm (which were dripping all over her and the floor) and I had to notify staff about not only that but to alert them she was sitting in a soiled diaper (as no one ever approached her she was unable to tell them herself). Many of the folks that work there are very nice and helpful but the place is severely understaffed.

YankeeMike

1

November 21, 2014

I visited this facility

My father is a resident of the facility and has pulmonary fibrosis and is in need of constant oxygen for his survival. On 2 separate occassions, his oxygen tank was left unchecked and he was gasping for air, i reported it,,,they apologized and said it will never happen again. as of this very writing, my father's oxygen machine went unchecked last night...the machine was not working properly and again he was left ringing the buzzer...gasping for air until someone finally arrived. also, he has been left on bed pan for a very long time without being checked. they are very under staffed. Another incident was an aide left him in soiled diaper for over 4 hours. she was annoyed with him because he thought he was just passing gas and instead he had a bowel movement. she thought he was being spiteful to her so she left him in his soiled diaper for over 4 hours!! again i reported it, but she is still working there, although not near my father. my objection to this is, what about the elderly people that can't speak up or have no one able to monitor them.....This aide clearly needed to be dismissed. Be very cautious when you send your loved one here!!

Caring81780350

2

December 27, 2013

I am a friend or relative of a resident

EastNeck Nursing and Rehabilitation Center needs a lot of improvement. It's outdated. You come into the lobby, everything looks nice. You walk around on the first floor, it's bright. But they can still make the place more cheerful, it would help a lot. I've never seen a porter come. When I go up, I use my foot to scrape the candy wrappers and some dirt comes off the floor. They don’t really have housekeeping the way they should. My aunt is okay there but I would like a place where she can have her own room and her own personal little place that you can't get there. The staff is pretty okay. They sure are handy and do the best they can with the staff they have.

onlychild1

1

September 26, 2012

I am a friend or relative of resident

As a family member (son) of a patient at East Neck I was almost totally dissatisfied with the care, responsiveness, professionalism and compassion of the staff. The social worker was arrogant, unresponsive, unsympathetic and downright rude. The Administration was harder to find that Saddam Hussein. The only bright spot in the whole experience was the genuinely kind and caring physical therapist assigned to my Mom. The social worker almost single-handedly derailed weeks of effort on my part to get my mother transferred to the same nursing home as my Dad so they could be together. Their treatment of the residents amounted to piling them together in the "day room" with a single small screen T.V. and no stimulation or entertainment. I couldn't get Mom out of there fast enough. The fact that the social worker dragged her feet on cooperating with both me and the facility I wanted her transferred to shows me that the facility is desperate to hang onto whatever residents they have. I would NOT recommend this facility. I give it one star only for the physical therapist.

maryann123

5

December 26, 2011

I am a friend or relative of resident

I cannot say enough good things about this provider. From the first time I stepped into the facility I was treated with kindness and compassion, plus a thorough knowledge and understanding of the services. The lobby looks like an old world home. As I walked through the halls for my tour, residents easily spoke with me and initiated conversation, which to me was a sign that they were happy and personable. The staff was just as outgoing and friendly and didn't hesitate to speak with me. I loved all the therapists that worked with my husband, as they were very knowledgeable, patient, and understanding, not to mention intuitive to my husband's needs. Nursing staff as well as aides were extremely caring. My husband was there during Thanksgiving and every one of them was happy to be working and made it a special day for all the residents. Their upbeat attitude was refreshing. The Holiday Tree Lighting was also a very happy event, with many staff returning with their children. The social worker was a great advocate for us and gave us the correct information and an array of services for when my husband was discharged. In 3 years that my husband has been ill and in and out of hospitals, this was the first time I encountered a knowledgeable social worker that knew what she was doing. She arranged my husband's trip home, as well as home health care, all of which went seamlessly. I loved that the residents have choices of not only activities, but where to dine. There are accommodations if I or other family members wanted to eat with my husband in the library room. Residents may also eat in the day room or in their own room as well. The facility also has a small pet visitation policy. My husband was always kept neat and clean, as they shower the residents several times a week. I found the facility to be neat, clean, and for the most part odor free. Rooms are basic, but residents may decorate them with photos, plants and memorabilia. The meals were good. When my husband could no longer chew solid meats, they chopped them for him. This was the first facility that I actually got to meet the nutritionist. I would rate the therapists, the nurses, aides, social worker, and medical director a 5 out of 5 not only because of the quality of care and services, but because they embrace a philosophy that is proactive for residents and their families with on-going communication.

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Services and Amenities of East Neck Nursing & Rehab Center in West Babylon, New York

General

  • Resident Capacity: 300

Medicare

  • Health

    3.0

  • Overall

    3.0

  • Quality

    4.0

  • Staff

    2.0

Medicare Provider Number: 335681
    Ownership Type: For profit - Limited Liability company
    Rating Date: 9/1/2023

About East Neck Nursing & Rehab Center in West Babylon, New York

East Neck Nursing & Rehab Center is a Senior Living provider in West Babylon, New York that offers residents Nursing Homes services. Contact East Neck Nursing & Rehab Center for more details on services and rates.

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