Luxor Nursing and Rehabilitation at Mills Ponds

I am pleased to be able to write this review in support of the quality and outstanding care I received when admitted to the Luxor Rehabilitation and Nursing care Center at Mills Pond in St. James New York. After being in a hospital for several weeks, being treated for an autoimmune disease, unrelated to COVID 19, once stabilized I was transferred to the rehabilitation facility. This would allow me to improve an increased level of independence so that I would be able to go into an Assisted Living center or to go back to my home. I, my wife, and family, as I am sure many of you would, had a great deal of anxiety regarding thre adjustment and quality of care I would receive at a rehabilitation and long-term nursing care center. Let me state at the ourtset, without question, my choice to stay at the Luxor Rehabilitation and Nursing Center was the right choice. From the time I was admitted to the day of my discharge every single individual, everyday, gave me excellent and quality care which during my six month stay reduced my anxiety to zero. You could say that the care given to me was like a well oiled machine, or a pie where every piece fit together perfectly. There was great communication between all departments which assured that the care I received was seamless. I am pleased to say that the level of care I received was far beyond what I expected from a rehabilitation and nursing home. There is an old adage that states, "It is not the job that one does but it is the person that does that job". I wish I could name all of the outstanding caregivers but here are just a few who deserve special recognition: The Housekeeping staff, Social Worker department, Alexa in admissions, Kathy in finance, Kathy in Nursing, Michael in administration, Louis, Mary, AnneMarie, and Meghan, in Nursing, and especially Yoleen, Shirley, Ansley, and Darlyne, the best Certified Nursing Assistants I could have hoped to have taking care of me. Should anyone need Long Term Rehabilitation or Nursing Care, The Luxor Rehabilitation and Nursing Care Center at Mills Pond in St. James New York is the place to be. I can assure, without question, that those who are there will receive excellent quality care far above and beyond what is expected and which is given to all patients and residents, They will receive empathy, concern, patience, and heartfelt caring. The outstanding staff made a choice to pursue a career path that requires passion, compassion, patience, and discipline, which is currently exacerbated by COVID 19. Most people have an underlying fear of being dependent on someone else for their basic day to day functions, specially with strangers. Those at Luxor were attentive and caring in a way that made even the most vulnerable of situations comforting.

This place Is down right awful. They only have the entrance updated and new for a nice impression but don’t let the fake movie prop fool you and to rename it some pretentious name like “the Luxor “ so it can sound like way more than what it is is pathetic. They keep the main floor rehab somewhat updated because rehab is there cash cow but you would faint if you went to the Nursing home part of the building. The rooms are worn out and dilapidated. Vertical blinds were missed parts and not working, walls peeling, ceilings stained and overall in serious need of an update. The staff runs hot and cold with some nice CNAs and some that are just down right nasty and ignore immediate needs of the residents. Residents get corralled in the day room so they can be watched at the same time, but they are left there all day without any recreational therapy or any kind of stimulation at all. And seriously, one tv in the day room with “cops” on? Or what ever the CNAs feel like watching. How about music for everyone to listen too? It’s the residents home after all. Residents just wallow, in need of assistance and are ignored. I could go on and on. I’ve voiced my concerns on numerous occasions with things I’ve witnessed but nothing is ever addressed. Needless to say, I will be finding a new place for my mother to reside.

My mother-in-law is a resident of Luxor Nursing and Rehab at Mills Ponds. The care is great, she's doing very well there and the staff is very attentive. It's not a large community, but it's very quaint, and she's very happy there. She's adjusting right now, so the nurses take very good care of her in terms of hygiene, she's well-taken care of. I think they could have a little more activities but then again they're just a small community, so I have no complaints about them. A few things need to be corrected like the elevator not working too well. The appearance of the place is fine, she has a nice big room there.