Luxor Nursing and Rehabilitation at Mills Ponds

This place welcomes u like Ed McMann coming to your door with a check. Once the doors shut, you have no contact with your loved one. They don't answer the phone. Have no family portal. My mothers insurance was running out. Shocker, she ended up on the floor at 1am. Got to St. Catherines at 6:30 am. Not a scratch on her. They wanted her gone. Picked up her clothes, most missing. Some used tissues, and a bathrobe in a bag, soaking wet and cover in human waste. THIS PLACE ONLY WANTS YOUR $$$$$$. NO CARE WAS GIVEN TO OUR LOVED ONE. BE WARE!

Unfortunately I needed for my mother here for a temporary stop over for her to go to assisted-living My parents had a tire and my mother has slight memory loss. I was able to take my father home with me. The food is terrible… They get mad that I order taken every day. They never answer the phone. Good luck with that. I also have a call 911 because my mother fell out of her bed and I refuse to get her medical attention. I would not put my dog in this place

When my wife was taken by ambulance. Staff never bothered to contact spouse. Ultimately she died, and facility continues to bill me. 8/2019. Staff does not monitor patients vitals especially in eve hours.

I am pleased to be able to write this review in support of the quality and outstanding care I received when admitted to the Luxor Rehabilitation and Nursing care Center at Mills Pond in St. James New York. After being in a hospital for several weeks, being treated for an autoimmune disease, unrelated to COVID 19, once stabilized I was transferred to the rehabilitation facility. This would allow me to improve an increased level of independence so that I would be able to go into an Assisted Living center or to go back to my home. I, my wife, and family, as I am sure many of you would, had a great deal of anxiety regarding thre adjustment and quality of care I would receive at a rehabilitation and long-term nursing care center. Let me state at the ourtset, without question, my choice to stay at the Luxor Rehabilitation and Nursing Center was the right choice. From the time I was admitted to the day of my discharge every single individual, everyday, gave me excellent and quality care which during my six month stay reduced my anxiety to zero. You could say that the care given to me was like a well oiled machine, or a pie where every piece fit together perfectly. There was great communication between all departments which assured that the care I received was seamless. I am pleased to say that the level of care I received was far beyond what I expected from a rehabilitation and nursing home. There is an old adage that states, "It is not the job that one does but it is the person that does that job". I wish I could name all of the outstanding caregivers but here are just a few who deserve special recognition: The Housekeeping staff, Social Worker department, Alexa in admissions, Kathy in finance, Kathy in Nursing, Michael in administration, Louis, Mary, AnneMarie, and Meghan, in Nursing, and especially Yoleen, Shirley, Ansley, and Darlyne, the best Certified Nursing Assistants I could have hoped to have taking care of me. Should anyone need Long Term Rehabilitation or Nursing Care, The Luxor Rehabilitation and Nursing Care Center at Mills Pond in St. James New York is the place to be. I can assure, without question, that those who are there will receive excellent quality care far above and beyond what is expected and which is given to all patients and residents, They will receive empathy, concern, patience, and heartfelt caring. The outstanding staff made a choice to pursue a career path that requires passion, compassion, patience, and discipline, which is currently exacerbated by COVID 19. Most people have an underlying fear of being dependent on someone else for their basic day to day functions, specially with strangers. Those at Luxor were attentive and caring in a way that made even the most vulnerable of situations comforting.