Luxor Nursing and Rehabilitation at Mills Ponds
273 Moriches Road, Saint James, NY 11780
(833) 259-1713
Verified Partner
2.7
(10 reviews)
Photos of Luxor Nursing and Rehabilitation at Mills Ponds
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Reviews of Luxor Nursing and Rehabilitation at Mills Ponds in Saint James, New York
2.7
(10 reviews)
Facility
3.1
Staff
3.5
Food
3.1
Activities
3.3
Value
3.1
Laura s
2
|
March 7, 2024
This nursing rehab center has the worst food. It's slope thrown on a tray. Breakfast has cold white farina and a cup of coffee. Lunch can be anything from tasteless chicken salad, liver and onions, stuffed cabbage . All meals are served with a cup of ice cold vegetables like cold carrots, broccoli . The food is absolutely horrendous. Dinner burger was a hard disc burger , they also served tasteless white mashed potatoes with chicken patties / chicken nuggets with brown gooey gravy . I literally felt sick after every meal. They food needs to be looked into !
Mary nelson
2
|
February 19, 2024
The room was not clean , bed linens were sub standard. The hallways looked messy and unclean The public bathroom was not clean and the garbage was overflowing onto the floor
Ann Glasser
5
|
January 10, 2024
Mary had a private room and it was kept clean and well stocked each day. cleaning staff was always helpful and pleasant. Mary is a vegetarian and the dietician helped to provide her with healthy, well balanced meals. Mary especially loved the pizza. PT and OT worked hard restoring Marys strength and movement. They are all professional and patient, which was so helpful while recovering from a recent illness in the rehabilitation unit. The Nursing staff also took excellent care helping Mary get through her recovery. Mary, the head nurse ,was informative and communicated with our us regarding Marys labs and test results. The social worker also kept us informed and prepared us nicely for discharge. Mary and all our family would refer your facility to others seeking rehab services. Of course, we must mention the lovely cafe and all the people serving there. It is a very pleasant addition .
Provider Response
bobo 12
4
|
March 7, 2023
My mom is there now and she is doing well they are very attentive to her needs , sometimes it takes a while to get to her because they are short staffed , but as far as I can see they are good to her . We are there everyday and all of her needs are met. Try walking in their shoes before you judge how people are . They have to toilet these patients and sometimes feed them, it’s not an easy job
chipg
1
|
April 13, 2022
I was a short term patient recovering from spinal fusion surgery. I was placed on the long term Dementia/Alzheimer's 3rd floor when I should have been placed on the short term floor (1st floor) I shared a room with an individual that screamed at night and followed my every move during the day - they finally after the 3rd day transferred me to a private room ( i have no idea who is paying for the private room I did not authorize it. It takes 1 hour or longer before the respond to the call bells - they do not distribute the medications in a timely fashion I requested medication from the night nurse at 6:27 one day and she finally came at 8:50 - they changed my medication without my permission or my primary doctors permission which resulted in a bloody nose -when I told them of the bloody nose they disregarded it and walked away they substituted 10mg Rosuvastatin with 20mg Atorvastatin. They would not adhere to the surgeons instructions on caring for the wound or changing the dressing - the surgeon had to fax written instructions before they would change the dressing properly The 3rd floor either had a stomach virus infection or food poisoning - I questioned this and was told the only floor infected was the 3rd floor - I was affected by this issue and told several nurses - they did nothing for it and administered nothing to relieve the intense diarrhea and nausea - I asked for Imodium and anti nausea medication - after a full day of diarrhea I became extremely weakened and upon trying to get to the bathroom the call bell had been pressed with no response, I passed out and fell hitting a nearby chair causing nose damage at the bridge and again a serious nose bleed - I had been calling out for at least 45 minutes before someone heard my cries for help and discovered me laying in a pool of blood on the floor They were supposed to take X-rays as per the house doctors instructions but never did The Physical Therapy people are the only group that offer any type of care at all Overall - I give this facility the absolute worst rating possible - for a short term resident it was horrible for any long term patient needing the most basic of care - IT IS NOT GIVEN ! there is no care given here
takecareoftheelderly
1
|
August 15, 2021
This place welcomes u like Ed McMann coming to your door with a check. Once the doors shut, you have no contact with your loved one. They don't answer the phone. Have no family portal. My mothers insurance was running out. Shocker, she ended up on the floor at 1am. Got to St. Catherines at 6:30 am. Not a scratch on her. They wanted her gone. Picked up her clothes, most missing. Some used tissues, and a bathrobe in a bag, soaking wet and cover in human waste. THIS PLACE ONLY WANTS YOUR $$$$$$. NO CARE WAS GIVEN TO OUR LOVED ONE. BE WARE!
Provider Response
jpalmero
1
|
January 25, 2021
Unfortunately I needed for my mother here for a temporary stop over for her to go to assisted-living My parents had a tire and my mother has slight memory loss. I was able to take my father home with me. The food is terrible… They get mad that I order taken every day. They never answer the phone. Good luck with that. I also have a call 911 because my mother fell out of her bed and I refuse to get her medical attention. I would not put my dog in this place
Den12c
1
|
October 10, 2020
When my wife was taken by ambulance. Staff never bothered to contact spouse. Ultimately she died, and facility continues to bill me. 8/2019. Staff does not monitor patients vitals especially in eve hours.
Provider Response
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Services and Amenities of Luxor Nursing and Rehabilitation at Mills Ponds in Saint James, New York
General
- Pets Allowed: No pets allowed
Licenses
- State Licenses: Lic 1013424506
Medicare
Health
4.0
Overall
4.0
Quality
5.0
Staff
1.0
About Luxor Nursing and Rehabilitation at Mills Ponds in Saint James, New York
Luxor Nursing and Rehabilitation at Mills Ponds is a Senior Living provider in Saint James, New York that offers residents Nursing Homes services. Contact Luxor Nursing and Rehabilitation at Mills Ponds for more details on services and rates.
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