Clove Lakes Health Care and Rehabilitation Center

John107858850

Clove Lakes had a friendly staff, it was clean, and they had a lot of entertainment.

Michelle mf

Clove Lakes made all the difference in my father,s recovery. After major surgery and several hospitalizations my father lost his independence,thanks to the terrific, caring and professional staff at Clove Lakes he got it back! The wonderful nursing care and dedicated rehab staff worked with him every step of the way. Thank you Clove Lakes !

Axel

The facility is terrible. The people have no communication between departments. Ask them what the state required minimum safe discharge protocols are and they look at you like you have 3 heads. They provided the worst care that any of my three relatives received here in Staten Island compared to 2 other nursing homes. Half of the social workers are great, and the other half should be working on tugboats instead of in healthcare. I wish I could rate this NO STARS but I had to click on at least one. I offered to meet with the administrator to have a professional conversation regarding what went on with my relative and they never accepted my request. I would not allow a pet hamster to be cared for in this facility. The food was never edible, always cold, and they consistently never dressed my relative in his own clothing. Additionally, they violated state and federal healthcare laws by not allowing the patient or family members to see, view or read any health records. They treated you like you were children who shoudn't be allowed to ask questions or know anything. Additionally, the wrong medication was given to my relative on multiple occasions and luckily he was lucid enough to refuse otherwise he might be dead.

patsy12

I visited my mother-in-law who was admitted for rehab. The food was inedible so we brought her in food from the outside. On cold days, there is no place to sit and chat besides the patient's room except for several loveseats near the cold entrance. Aides were great, patient, and hard-working. The doctor treated her as if she was a child. He also didn't take her back pain seriously and wrote in her chart that she was not compliant. The rehab floor is drab and depressing. The rooms are akin to hospital rooms. There is nothing cheery about this rehab floor and patients are just sitting in their wheelchairs in the hallway. No stimulation once you finish your rehab time.

Carlton B.

Clove Lakes is a nice building. It's like two buildings put together. There's a first and second floor and one building is just rehab. The patients are there for a short amount of time. Everybody was very nice, the food was very nice, the place was very clean. There is like a little yard you could sit in. I was in a wheelchair so I would go outside there. They had a big television in a TV room, each room had a TV. There were two in a room. It was okay.

Cheryl16

Clove Lakes is a dynamite facility, it is a wonderful place, with great staff and very caring people. I dealt with them for two years when my father was there. The nurses there take such good care of the patients. Services are very organized and very well run. My father wasn't too crazy about the food. If my father ends up back into skilled nursing, I am hoping not, but I would definitely put him back here. I have no problem with the place and I would recommend it highly.

Jackie8

Clove Lake Nursing was nice. The rooms were a little small. It looked like a hospital, but I guess most nursing homes do. They did have a nice atrium where residents can also have lunch and dinner. But there was a waiting list set for that. I did stop by at night and they had bingo. They also have a beauty parlor and a little church. The only thing I didn't really like about it was there were too many different accents.

Emma2

I went in Cloves Lake Health Care two days before Christmas. The staff was very nice. I lost weight, which I'm glad because I need to. They had me on low sodium diet, so it was unbearable. I didn't like it and it wasn't very appetizing. But the medication was great and I was well cared for. So I was okay, I was satisfied.

Stelclove

By in large this is an EXCELLENT facility. When I visit my mother, the facility is clean and the food they serve is quality and good. Great activities are provided daily. Good socialization amongst its residents. The only fault I find with this place is that there could be more staff in the late-overnight hours. At times after 11pm my mother sometimes has a hard time getting the assistance she requires (getting to the bathroom).

me51

When I visited the facility to visit my great grandmother, I was surprised at the accommodations and the staff. There were many amenities available to residents and guests alike - multiple balconies, porches and outdoor areas with tables and supervising staff to ensure that there were no incidents outside.Sometimes, however, it took a long time for a nurse to come to the room when there was a need. It sometimes seemed as though there weren't enough staff to support the resident population.The rooms were large and airy, with large windows and extra space to help residents feel at home. The cafeteria and the food were much better than I was expecting, and residents enjoyed many meal options. They have a strict visitor policy with certain times that visitors were allowed, but if you were lucky you got a staff member who was willing to go ask the resident you were trying to visit if it was okay with them. As long as it wasn't too early in the morning or too late at night you were able to visit. In the entrance way there are couches and chairs and tables allowing for you to spend time socializing with other residents, and watch them socialize. There were game nights, dances, bands, and other events that were provided for the residents.

Michele10306

The facility was dark, but clean. There are plenty of nurses on call and available to tend to patients needs although not every member of the staff seems happy to be there. There were activities planned for the residents but not every one participates. The residents need more stimulation because at times the facility is too quiet, and I can't imagine anything worse than an elderly patient who may is essentially there all alone, just sitting there with nothing to distract them and nothing to cheer them on or up or give them something to look forward to. It it hard to witness. So, I cannot even imagine what it is like to live.