Pricing not available
The Grand Pavilion for Rehab & Nursing
41 Main Avenue, Rockville Centre, NY 11570
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Reviews of The Grand Pavilion for Rehab & Nursing in Rockville Centre, New York
2.46
(28 reviews)
Facility
2.9
Staff
2.3
Food
2.4
Activities
2.7
Value
2.5
A Patient’s family member
1
|
March 7, 2024
Our experience at the Grand Pavilion in Rockville Centre was terrible in every conceivable way. The first few days seemed promising, but that was just for appearances. If you spend a decent amount of time at the facility with your loved one you will see what things are actually like — and it’s an absolute nightmare. Overworked and nasty aides who will ignore their patients needs for hours on end. Nurses & admin who are aloof with their patients and uncommunicative with patient’s families. I would strongly caution against this place.
Provider Response
Luverne
4
|
February 25, 2024
I was at The Grand Pavilion for Rehabilitation and Nursing at Rockville Centre. The therapy was phenomenal, and the cleanliness was phenomenal. However, sometimes the staff were very unprofessional and had a terrible attitude. I love their food though. The place was very clean. They had a lot of activities for them. Because of my pain, I wasn't into them, but they have a lot of activities going on. I had a private room and it was great. Their dining area was nice. They had an outdoor patio as well. It was nice and comfortable.
Provider Response
A Patient's Son
1
|
September 4, 2023
I strongly caution against choosing the Grand Pavilion for your loved one's care. Last July, my over 90-year-old father sought rehabilitation there after a hospital stay, but what followed was a distressing ordeal. The rehabilitation consisted of either whole day wheelchair confinement or being left bedridden. My father developed a painful sore on his back, requiring surgery. He needed pureed food, couldn't feed himself and was not fed for nearly two weeks. He was given unsuitable food, and essential hydration was either delayed by up to 12 hours, or other days not even provided. The staff readily accepted "pocket money" but failed to provide proper care. Dr. O. was non-existent (never once saw him). He travels to the Bronx and all over Long Island to his other rehab centers and offices, and the other doctors were well trained to evade accountability. At the GP, my father's health rapidly deteriorated, culminating in an emergency hospitalization where he lost recognition of his family, needed a blood transfusion, and was breathing at over 40 per minute. Furthermore, I witnessed other patients enduring similar neglect, spending entire days in wheelchairs, some even begging for bathroom assistance, to no avail. This collective neglect and disregard for patient well-being cannot be ignored. I saw no rehab equiptment, only staff walking with some patients on three occasions. The social worker and receptionists were the sole exception amid this grim experience. In summary, I strongly urge you to avoid the Grand Pavilion. Our painful experience serves as a stark warning to exercise extreme caution when considering this facility for your loved ones' care.
Provider Response
fortrock3
2
|
May 7, 2023
The staff does not care for the patients. They don't even hide their lack of care. My father was a patient there for several weeks on the 2nd floor in April-May 2023. He was told to urinate and dedicate in a diaper all day, everyday which was only changed once daily and with significant attitude from the staff for having to do so. All 15 times I visited I found my father with his face, chest and bed covered in spilled food from his difficulties eating. He was left that way for hours on end every day. There are no medical personnel on weekends and they often leave early on weekends. Don't send anyone you love or care for to these disgraceful scummy people.
Provider Response
SWeiss
1
|
March 15, 2023
my mom checked in at 12:00 and I had her checked out by 8pm the same day. I called 15 + times to make sure she was ok as she came in with blood clots in her lung and was on oxygen. the receptionist sent my calls to the nurses but NOT one picked up. No attention there and the doctor who went to see her .. we couldn’t even understand what he was saying. He also was NOT familiar with the case so my mom was so scared. she felt short of breath all day but couldn’t get the nurse to come. Terrible staff, dirty facility! do not send your loved ones there.!
Provider Response
mrshon
5
|
March 12, 2023
had to find a rehab/nursing for my 103 year old mother coming out of a hospital. My husband and I made the rounds and decided on the grand. Hearing all the horror stories about nursing homes we went in not expecting the best. From the time we met with Tammy in addmissions we were put at ease. The nurses,AIDS,rehab. were all wonderful to her. They washed and changed her every day , I felt at ease leaving at night knowing she was taken care of. I also know they say when someone is there they take better care, but I was truly comfortable. Sorry to say Mom didnt make it and I could point out things that were not done but all i have to say is we made the right choice
Provider Response
What you can do with Caring
Medicare
Health
3.0
Overall
4.0
Quality
5.0
Staff
2.0
About The Grand Pavilion for Rehab & Nursing in Rockville Centre, New York
The Grand Pavilion for Rehab & Nursing is a Senior Living provider in Rockville Centre, New York that offers residents Nursing Homes services. Contact The Grand Pavilion for Rehab & Nursing for more details on services and rates.
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