ArchCare at Mary Manning Walsh Nursing Home and Rehabilitation Center

Overall, I would rate our experience as Good. I want to say a big “Thank You” to Rehab department at MMW. When my mother was transferred there for rehab from the hospital, she was unable to stand or walk. Her occupational therapist was instrumental in helping my mother regain her daily living activities. She was very caring and patient in providing therapy to my mom and deserves a special recognition.

I would like to commend the staff on the 11th floor, Telemetry, for their kindness and care they have given. All have been excellent and I am very appreciative for all of their efforts.

Kudos to nurses and aides. My nurse always had a smile on her face and was always in a cheerful mood. She was most accommodating and has helped me with everything I needed. And she did it so graciously and comprehensively. My aide was as helpful as could be, always cheerful and amenable to any task that was necessary and to anything that I might need.

I’ve been here several times and keep coming back. Excellent caring people who enjoy their service to their clients. Bells answered right away and rooms are kept spotless. Even the meals are great.

My dad was in this facility for a month for rehab and his health deteriorated during that time. We did our best to advocate for him, but it was difficult because the minute one problem was solved, another would crop up. He had a broken call button for two days; an aide who yelled at him kept reappearing after we asked she be removed from his care; understaffing seemed to be a problem. These are just a few of the issues we had. Communication was almost nonexistent: calls and emails were usually ignored. The one positive were the occupational and physical therapists--they were wonderful. But they could never make up for the institutional indifference and incompetence that pervaded Mary Manning Walsh.

Post-stroke, my mom had some major problems – they chose to treat only minor ones (OT over PT: "put the orange cone on the red one" rather than standing her up, teaching her to maneuver what she could; also failure to properly evaluate the "boots" she came in with caused Stage 4 Necrosis – left untreated, caused her to bleed if they did try to stand her up, w/ help; so they stopped that. Waiting for the dr. to treat foot – undressed, in bed, not going to other activities.... also a drawback. Aides who would "answer call button" – i.e., turn OFF signal light in room – but NOT attend to her needs (like change the long-wet diaper) – also a drawback!! Yes, parked, head bowed, drifting off to sleep near nurses station – common practice.

Worst experience. Terrible care. Took in patients when under construction, no hot water, no soap, horrible care. THE WORST.

While this facility is rated as one of New York City's better nursing homes you still have to be very active making sure the workers care about your relative. The brand new wheel chair with all options disappeared in only one week. At one time I had to make a formal complaint because no one would take my mother to the bathroom because the person assigned to said she was officially on her lunch break so it was to bad. The often put the patients along the wall facing the nursing station for hours with nothing to do. At least I never found any bruises or other signs of physical abuse like the other two places she was in previously.

Despite being a traditional nursing home, Mary Manning manages to provide impressive amenities and projects a sense of luxury that makes the facility seem more like a hotel. Most of the common rooms (Piano Room, Pub, Cafe, and recreational room) are smartly decorated, with plush chairs and lacquered wooden accents. Activities for residents include movie nights, painting classes and talent shows. Being a Catholic facility, there is a beautiful chapel for residents and staff that is sometimes frequented by members of New York's senior clergymen.