Margaret Tietz Nursing & Rehabilitation Center

Objective Patient

The following is my review of Margaret Tietz rehab facility in Queens, New York. I will cover both the positive and negative. The physical therapy department is very good. The premises are spotless with a cheerful decor. The entire building comprising six floors are well kept as well. The patients rooms are adequate but need to be refurbished. The shortcomings for me involved the services provided by my nurses aides. The response to a patient ringing their call bell for assistance is poor. You could be sitting in a soiled diaper for a very long time. Some have unacceptable attitudes, and personalities. A good nurses aide at this facility is rare. The food is mediocre to say the least. You may have a telephone listing of all departments issued to you. My experience in contacting different departments was poor. You rarely get a live person to speak with and are forced to leave a message on voicemail. I have phoned my social worker several times with no response. It makes you wonder why they have voicemail at all. I did contact the executive in charge at this facility. I must say he was responsive to my complaints. I told him that the most serious problem at this facility was the quality of nursing aides. They provide the most intimate care from washing you to dressing you for the day ahead. This is a vital part of your care as a patient. This is the major shortcoming at this facility. Until this is corrected I honestly cannot recommend this facility.

A son

My parent was relocated from an emergency room to the Margaret Tietz facility for rehabilitation due to a broken arm and limited use of the other arm resulting from a virus. The staff exhibited consistent friendliness, and the meals provided were both age-appropriate and nutritious. However, it's worth noting that the therapy sessions were limited to a maximum of two sessions lasting 20-30 minutes each day, with only one session offered on both weekend days. During the remaining time, patients had limited recreational options and access to a television. Cleaning staff would perform their duties during the nighttime hours. It's worth mentioning that the facility had a strong Jewish orientation, which was reflected in the markings on the doors and the presence of ethnic paintings and murals, which may provide comfort to some residents. There was a concern that the prescribed medication, intended for administration at different intervals, was instead given all at once to the patient. One important thing, upon early discharge, I was threatened that my parent would lose all Medicare rights. I ignored the woman that made this statement because it is not true. Some older or less informed people might have been afraid to leave.

william pitts

Thanking Hanna in admissions (the navigator) and Lianah, Social services Dir. as to all staff. They do a tremendous job, caring, thoughtful and helpful. The facility is super clean, the food is great. From the time you enter the facility your greeted warmly at the front desk, the Doctors and nurses keep you updated regularly, my family member was always clean and well groomed, as well as, the rooms and outside areas. My brother received both Covid shots while there. Overall, a place of very high standards. Thank you, God Bless everyone at Margret Tiez. Cecil Pitts.

Roswitha

This is a review of the rehab department of the Margaret Thietz facility. In Jamaika, Queens. My friend has been there for weeks now. She is a diabetic which is known to the staff there. Yet she had been given orange juice and chocolate as well as chocolate chip cookies. Not surprisingly, her blood sugar has been consistently high. The facility now has at least two Covid cases yet one staff member tild my friend that she refuses to be vaccinated. Why is that staff member working with a vulnerable population? She is endangering those whose care are entrusted to her and the home. I am appalled.

cargol

There is absolutely no transparency. Virtually no one returns calls despite numerous messages. My elderly mother is simply not getting the professional medical attention she needs. They take tests (EKG, X-ray) and never let us know the results. I have been trying to reach nurses/drs for 2 weeks without a single returned call. Even the head of the institution does not return calls. There is very little warmth and understanding for the patient's needs. Sometimes as little TLC is all that is needed. There is no schedule or information when the patient asks. They never know what each day will entail. It's a lovely lobby. Rooms are tiny and they transfer patients from room to room with no explanations as to why. If you have a choice to go to any other facility I would strongly recommend you do that.

Daughter of patient in for rehab

My families experience with Margaret Teitz was unfortunate. We are a family who sticks together. When my father was at Meadow Park we were there all the time and the care from the nurses and therapists was top notch. It was too bad they were full. My father was placed at Margaret Teitz for rehab after hip surgery. He came out of Margaret Teitz far worse than when he went in. When he was brought home his nails were overgrown and dirty, he was unshaven, very thin, had bed sores, and couldn't life his neck. For him to have bed sores it means the nurses were doing their basic job. Skin integrity in a basic. A home P.T. said his neck muscles had attrophied from lack of exercise. And other kickers are he was not returned the documented clothes he went in there with, the staff said he could walk (he could not even bare weight!), and he was sent home with someone else's discharge papers! They didn't even have the courtesy to return phone calls about his missing clothes. This place is shameful. I would never again allow someone I care about to go to this facility.