Brookhaven Health Care Center
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Reviews of Brookhaven Health Care Center
Nursing Home Reviews for Brookhaven Health Care Center
March 05, 2020
I am a friend or relative of a current/past resident
This is not a good facility. My brother went there with a wound vacuum. He was supposed to be walking with a walker daily. At Brookehaven they parked him in a wheel chair and let him do what he wanted. When it came to his PT, they didn’t have him walk. They only worked with his upper body and the leg without injuries. When the leg started oozing some type of discharge, and hurting more than usual, he was told that it was supposed to have discharge. They put him in bed and told him to stay there. He kept telling staff of abnormal pain, they wouldn’t mKe an appointment for him. By the time he went in for surgery the area was so bad he ended up with necrosis. The surgeon had to cut it all out leaving a new wound 4in long, 2in deep, & 2in wide. I refused to let him go back to Brookehaven. The bathrooms aren’t cleaned. The housekeeping/janitors go in there. But the stools are dirty and the floor is sticky. The staff here is hit and miss. The aides there continually tell patients and residents “I don’t know, I’m not a nurse” there is one transportation lady. She likes to be “the boss” she’s not good at returning calls and even tried to change my brothers appointment after it was just made, because it didn’t fit in the transportation lady’s schedule. I even continuously told her it was fine, we aren’t changing it, I will take him. She still argued saying that it was up to the physical therapy dept if I could. It was for an urgent surgery! I took my brother and the doctor helped us choose a better facility. Please think long and hard before taking your loved one to this facility. Thank you.
June 27, 2015
I am a friend or relative of resident
My relative was at Brookhaven and the first evening of admission went terrible. The room wasnt anything like we were promised, the room was cold, the supper, after finally getting it, was terrible and so tough and unable to chew. The nurses were nice and did their best to accomodate and things were looking up until a busybody kid with social services came in asking about our concerns and making excuses for the problems and more or less blaming the nursing staff for everything. For social services, he seemed to stir more than help. The next day was better with the nursing staff providing excellent care. The Director over the nurses was very kind and was always available if we had any concerns or needs. She gave us her card and was truly available any time of day if we needed her. Therapy did a great job too. All in all, what started as a bad experience, turned into a very good experience, thanks to the caring and kindness of the nurses and their Director. It takes special people for that type work and Brookhaven's nursing dept has very special people!
February 15, 2012
I am/was a resident of this facility
Food is always cold and delivered to the room sometimes up to 45 minutes late. Smoking area for residents is next to entrance/exit allowing 2nd hand smoke to fill corridor and resident rooms. Lack of fresh air due to unwritten(?) 'rule' that windows cannot be opened slightly (1/2 to 1 inch)during cool weather. Being forced to wear full ostomy bag for over 3 and 1/2 hours, due to request to empty being acknowledged but not acted on. There is much more, feel free to be a silent shopper and see for yourself. Improvements are badly needed!
January 06, 2012
I am a friend or relative of resident
The staff and employees were caring and concerned. The facility was very clean and pleasant. My mother was there twice this year before we moved her to a assisted living facility. The only complaint I have is regarding the laundry. They picked up my mothers laundry the morning she left the facility in mid Dec and we have yet to see any of it. I have contacted the facility several times asking them to please find it with promises to look and nothing else. We are not talking about a couple of misplaced items. It was a weeks worth of clothing! It had new pajamas, underwear, jeans and slacks, shirts and socks as well at least one housecoat. The care was good but be sure the family does the laundry. If they do it you may wind up replacing a wardrobe.
Services and Amenities of Brookhaven Health Care Center
- Medicare Provider Number: 265835
- Ownership Type: For Profit Corporation
- Date Certified: 07/01/2020
- Resident Capacity: 90
About Brookhaven Health Care Center
Brookhaven Health Care Center is a senior living provider in Springfield, Missouri that offers residents Nursing Homes.for more details on services and rates.
Map of Brookhaven Health Care Center