Hartford Nursing & Rehabilitation Center

I toured the Hartford Nursing and Rehabilitation. They have rehab, and they have nursing. In my recent visits there, I didn't see where they were as attentive as I thought they should be with some of the patients. I've visited other people that lived there. I didn't like the rooms they had or the quality of the beds. The impersonal setting was almost like a hospital. The people didn't seem to be able to put a real personal touch to their rooms. I've had some friends stay there. They had to be permanently there because their families couldn't take care of them at home. I didn't see where they were offering private rooms. I've noticed that they've done some additions to the complex, so I'm not certain what the additions were all about. OK, so they could be that they've stepped up their game quite a bit. I just haven't seen it. I have not seen that location in maybe a year or so. I remember that the activities director seemed to be outstanding. She constantly had something going on for them. She seemed to have a pretty good team to try to keep the patrons there encouraged. With the nursing staff itself, I didn't see the quality there that I would have hoped to have seen regarding some of the attitudes towards the people. There's definitely room for improvement. My sister liked the fact that they had a good activities director and good things for them to do. She really wasn't comfortable with the way the nursing staff attended to the needs. The food was not the best, but she liked it, and I saw that the therapy group was good. They came consistent. They were pretty good. The dining area was OK. I think they could have done a better job with it. I did see some things. The outer area looks better than some of the rooms that I saw. You know, the hallways and common areas were better maintained, but still not as well as I think they should have. At the time I saw it, I thought some of the carpet needed to be replaced. Some areas I thought could use a fresh coat of paint. For the most part, there might have been some dusting needed (maybe a little more than moderate dusting).

My mother was a resident in Hartford Nursing/Rehab Facility. They were very short of staff which they admitted to. She was there during COVID so we were not able to visit her. She was very unhappy. When she was discharge she was missing her dentures I told the discharge nurse and was told that she would locate and get back to me. I have been dealing with Hartford for 4 months and have been getting the runaround. The gist of the matter they will NOT pay for dentures, their excuse is that to much time has past and that they cannot trace back to the time of her discharge. I am truly dissatisfied with Hartford, one of their excuses is 'we cannot say what SHE did with her dentures.' My mother is 87 years old and could not walk. She was in Hartford care, their lack of her care and they're not taking responsibility for their error is inexcusable I would not recommend anyone taking their LOVE one to Hartford Nursing/ Rehab facility

My husband was at Hartford Nursing and Rehab Center for about 60 days. He was happy with the facility, the people who work there, the nurses, and everything. What he did not like were the restrictions on when they can have their rotation and all of that. He was real upset with those. There were no visitations. They had 14 days quarantine, and they were on different floors when he first came in. He was on the 3rd floor, and after the 14-day quarantine period, they moved him down to the 2nd floor, and he earned more privileges. He basically stayed in one room for the whole 14 days, and they brought him all his meals. When he was on the 2nd floor, he got to go to the gym for physical activities. The staff was very friendly and he got to know some of them on a first name basis. The workers were excellent. I'm giving them a 2 for the overall facilities because he didn't like the rules. They were pretty reasonable in terms of cost and efficiency. They were good.

My mother stayed at Hartford Rehabilitation Center for two and a half months in a shared room. The place was clean. I liked the fact that you could go any time of the day. The physical therapy, food, and rooms were good. However, they need to improve the younger staff.