Potomac Valley Nsg & Wellness

Under new leadership and things have already improved drastically! Truly a compassionate amazing place that went through a bad spell but is now back on track with amazing care given from all departments!

My father was a patient at Potomac Valley for over 3 weeks. He received excellent care. The nursing staff was so nice and kind. The rehabilitation department helped get my father back on his feet to go home.

I would not recommend this facility for short or long term care. My relative was here for two weeks and it turned out to be the worst possible place for any kind of recovery or rehab. And that had nothing to do with the ongoing renovations at the time. There is a strong sense of nonchalance from the administration about patients' wellbeing that shows in most nurses' attitude. On average, they check in on patients only at meal times or when they are required to take vitals, as opposed to when they are called for help. Pressing the help button is pretty much useless. This means a Lot of patients would lie waiting to be cleaned or taken to a bathroom for hours in case they soil themselves. As a result, the entire place has an overpowering stench of feces as soon as you go past the nicely kept reception. They apparently don't seem to realize this because there is zero awareness or effort to sanitize. PT is substandard and way too short, not to mention no exercise at all on weekends. The physical therapist was aloof and uninterested in my relative's progress. That is important to note because in any kind of therapy, motivation and personal interaction skills play a great role. This lady had none. A few of the nursing aides are warm and helpful, but that is clearly because they feel sorry for the patients and not due to any pressure from the management. We visited our relative every day and were saddened to see residents wandering around the halls in their wheelchairs alone and lost, and the rest piled up in the main hall to sit quietly in front of the TV. No smiles, no engagement, it was always eerie to witness the depressed atmosphere. Please do not place any loves ones here. This is not a rehab place -- it is a place seniors are expected to come to die, not heal.

I would like to express my appreciation and gratitude to Potomac Valley for the wonderful care my mother received. My siblings and I encountered a number of challenges when my mother developed a severe infection that first hospitalized her for over a week, and then led her – and us – to Potomac Valley. From our first meeting with the Admissions staff, we felt the care, concern and experience being provided to us. As we moved through the process, members of the nursing, therapy, and care staff were patient, kind, and helpful. And I cannot say enough about the social worker assigned to us and her management of very difficult situations, decisions, and conversations with our mother. While we have since moved along the care continuum to an assisted living facility for mom, I believe in the importance of acknowledging the contributions made by so many wonderful health care providers at Potomac Valley. I highly recommend Potomac Valley.

My dad has severe dementia and is bipolar we were in a tight bind from the hospital and needed a nursing home with some sort of psych program. One of the social workers recommended Potomac Valley because they have a psych program. They were fast and very helpful when it came to getting dad in there. They have a good psych program but I do wish he seen the psych doctor a little more. All in all , I am glad we found this place, they were able to balance my dad out and he was able to go back and live with my brother.

My mother was at this facility multiple times. Each and every time she was here she received the best care. Every staff member treated my mother as if she was their own mother. The rehab staff was excellent. There was always an activity going on somewhere in the building. I would highly recommend this facility for anyone who needs short term or long term care.

Not sure where to start but our experience with Potomac Valley was terrible. Dad was there for rehab. The nursing and CNA staff, most of which are ESL, were rude and uncaring toward the patience's. The PT staff did very little to help dad recover and did not even fit him properly for a wheel chair. The food was fair at best and serving sizes especially small, dad loss 6 lbs. during his stay. We couldn't wait to get him out of there and back to his assisted living. Their marketing is good but there service is not - visit and talk to the residences before you send a love one there!!!

Horrible experience. My mother passed away there in 2015. She was scheduled to be released in a week from rehab after a hospital stay. Nobody could tell me how she died. I got a call to come, they gave me 10 minutes and said that she had to be removed, as needed the space. I was still in shock when I arranged the funeral home to hurry over. I will never forget this treatment and simply a horrible experience.. I would hope that you take this to heart and do not set a foot in the place with a loved one.