Carriage Hill Bethesda

luvaduk

They are terribly short-staffed, especially on weekends. Unable to move, I lay in my own feces for over three hours -- on four occasions -- because no staff would bother to help. The nurses are friendly, but their reaction time is awful. Visiting hours are utterly ridiculous. How can a working spouse visit and leave by 5 pm on a weekday? My months there -- recovering from a medical procedure -- were simply abysmal.

Capitol C

Check in was delayed many hours. Promised physical therapy was not done. Smells of feces. When we decided to move out paperwork took more than 12 hours. (We are still waiting.) While waiting to check out they insisted on doing an intake survey! Stay away.

lizmuhlbaum

My father's health declined precipitously in January 2022 while in the "care" of Carriage Hill. He went into their rehab unit with a broken hip and contracted multiple infections based on improper care, had to wait over 34 hours for antibiotics that were prescribed to be administered, and died in pain. There was no sense of urgency, no compassion, and no professionalism. I share this sad, upsetting, and avoidable situation to honor his death and avoid others from suffering the way my father did.

Spouse who wants the best

My spouse has not been at Carriage House for long, and I'll be able to give a more accurate rating when the short-term rehab is over; but the reviews I have seen are either very good or very bad -- and I would like to weigh in on the "very good" side. The 4 star rating has been well-earned by the following factors: The staff have been friendly, caring and helpful -- and with the door to the room open, the corridor has a light and ongoing friendly "buzz". Staff chat with each other and the other patients in a friendly way, and that does a lot to mitigate the loneliness of being in a single room cut off from family and friends. (The Covid restrictions are sensible, but require restricted visiting and have clearly cut down on group activities because currently there are none that I have seen.) The food has been fine -- it meets dietary restrictions, has been varied, and has mostly been tasty, especialy the soups. The occupational therapy and physical therapy have been excellent. The room is comfortable and clean. The overall look of the Carriage Hill is pretty bland outside, but is much nicer inside. I have read the poor reviews and have wondered how this can be the same place. Again, my partner has not been there for a long time -- but our experience has been very good. I'm happy with the service being provided and believe that my partner is too.

Doors123

If you have a choice, do NOT send your family members here. I can't emphasize enough how bad this facility is. Their goal is to keep you in the facility for as long as possible so that they can optimize the Medicare payment. When our father was there, we had to followup endlessly to get an update on him. No return calls. Nothing proactive. The food is horrible (often burned, lots of processed food, etc.) They seem very disconnected and the staff internally doesn't talk with one another, often contradicting each other and passing off our questions between each other. I could go on and on. To summarize: BAD, BAD, BAD.

Disappointed

Horrible place. Non caring, no email no voicemail for any staff -one hand does not know what the other is doing. Just simply charge money with very minimal service. Very rude staff in general from administrator on down. Do NOT go there.