Washington Heights Senior

Ceolia

My mother is in Washington Heights Senior. The residents are not very well taken care of. They're just a place to live like a regular apartment building. There are no amenities, nothing extra. They pay their rent and they're responsible for everything themselves, like their utilities. They pay for their light and water. They come and go just like in an apartment. The worst thing for me is a lot of the elderly people who live there have their families, grandkids, and kids coming in. They let people from the outside in, and they don't have security and they don't have cameras. They don't have anything. The apartments are just basic. They do minimum repair, that's all. There isn't any staff. You've got an office manager and maintenance, and the manager is there maybe twice a week. There's no one always on the property. Some of the tenants do little things together but as far as the complex, they don't have anything structured going on for the people there. They get together and do bingo or something. They just changed property managers.