Heritage Woods of South Elgin

Offers Assisted Living and Memory Care

23 Reviews
700 N. McLean Blvd., South Elgin, IL 60177
Call (800) 385-2527
Heritage Woods of South Elgin (800) 385-2527

Reviews of Heritage Woods of South Elgin

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Assisted Living Reviews for Heritage Woods of South Elgin

July 26, 2017

By completely grossed out.

I visited this facility

I recently visited my aunt her lives here and was completely disgusted seeing a nurse serving food in the dining room. Being a nurse myself, I am all too aware of the many germs I may be carrying around working with my patients. Can you imagine being served by a nurse knowing she may have been dealing with bodily fluids or feces prior to handling your food?!?! I'm sure this is some kind of health care violation. She wasn't even wearing a hair net! My aunt has explained to me that this is the company's solution because of being short staffed. But why risk the health of others?!? If it were up to me, I would have my aunt live elsewhere but unfortunately I don't have that power. If my aunt catches c-diff or MRSA this will be why. So wrong. If your short staffed, hire more staff!

October 06, 2016

By Mary656165

I visited this facility

I toured Heritage Woods. The residents seemed happy and talked to us. The staff was friendly and very helpful. They had activities and a Pace Bus that picks people up at the entry way and takes them to doctors. They don’t have a person on staff responsible for making sure people gets to doctors or anything, though. They don’t have a visiting doctor, but there’s a visiting podiatrist. There were some restaurants and churches nearby. For the grocery store, they would have to have transportation to get there, but there are other things closeby. It wasn’t as ornate, beautiful, nor grand as the other community I visited, but it was very home-like, clean, and beautiful.

Provider Response

We are so happy that you visited our community and were able to engage with our great staff. We do have a bus at our community, and our staff will schedule trips throughout the week for shopping, doctors' appointments, dining, picnics, etc. We also have strong partnerships with local transportation providers including the PACE bus. Our bus and transportation partners allow for and encourage the residents to remain engaged with the greater community. The South Elgin and Elgin communities offer many opportunities for shopping, dining, churches, entertainment and engagement. We are also pleased to have built strong relationships with physicians, podiatrists, home health and other healthcare professionals who provide their services in our community and the resident's apartment home. I would welcome the opportunity to speak with you about your visit. Kind Regards, Al Arellano, Campus Administrator.

May 10, 2016

By ElaineCGGPE

I visited this facility

Heritage Woods of South Elgin was a very lovely facility. They have very caring and nice people. The residents looked happy. The food was good. The rooms were up-to-date, very nice, and very clean. They had a whole list of different activities for their residents. I would love to live there myself.

March 26, 2016

By Caring Daughter122083850

I visited this facility

We found Heritage Woods of South Elgin for my father. The woman that I talked to was helpful. A lot of the things were included with the price, like meals and laundries. Plus, they would help him apply for Medicaid. They had doctors there if he wanted to see a doctor. They had very nice studios and one-bedroom. It was a decent place. Everything was nice in the dining room. I was actually surprised how nice it was because sometimes the Medicaid facilities are usually not as nice as other ones. They had activities, like outings and bingo and cards in an activity room.

February 21, 2016

By Jessica24

I visited this facility

Heritage Woods of South Elgin is a Medicaid facility. I find it to be a very good, spacious, and clean facility. I like the rooms because they are private. I would suggest that they have more activities for the residents.

January 31, 2016

By Happy Visitor35

I visited this facility

We only looked at Heritage Woods of South Elgin. Our experience was really positive. They were across the board that’s why they were really good. The staff was very good too. The atmosphere and everything there was really good.

July 20, 2015

By Sherie2

I visited this facility

I visited Heritage Woods of South Elgin, and I liked it, except this was the one where she couldn't have her cat, so that was the only drawback. There were no issues; everything was fine. The only problem was they were not pet friendly. Actually this one would have been really good because if mom lived long enough that she runs out of her money, they would accept Medicaid.

February 20, 2015

By Peggy49

I visited this facility

This was where they said they'll take my check and give me $90 a month to live on, I said I have to pay car insurance, and they said "that's your problem." Everybody there was on walkers. The apartments and the rooms were nice, and I kind of liked White Oaks at Heritage Woods. Off to the side, they had more beautiful places, but they were for Alzheimer's patients.

October 17, 2014

By Caring100513550

I am a friend or relative of a resident

Heritage Woods is new and clean. They are very caring, detail-oriented, and I feel like my mother-in-law is safe. She has many activities to participate in, and she can get out if she wants to. I did not try their food, but my mother-in-law loves it.

June 15, 2014

By Inkman20

I am a friend or relative of resident

The staff has been very caring. They spend time with my mother and make her feel at home. The CNA's are great as well.

February 28, 2014

By Caring77235650

I visited this facility

We were looking at Heritage Woods of South Elgin. She is not there yet, but we're hoping that it would work out perfectly. We chose this because it met all our requirements. Also the price was very average with others. For activities, they have crafts, bingo, etc. They have activities going on in the building. They have a library and a crafts room. They did have a lot of activities going on.

January 06, 2014

By jeremias

I am a friend or relative of resident

The nursing staff headed by the DON needed to be replaced. I have a hard time getting answers from her about my concerns for my Mom. She's always not available. If you see her, it seems she's in a different world....

November 22, 2013

By Caring1238

I am a friend or relative of a resident

My mom was at Heritage Woods of South Elgin because it was close to us. It was a very nice and very clean facility. The price was reasonable enough. The staff were very good and she had a one bedroom place. She liked the food 70% of the time. Although, I would suggest that the CNA's should more attentive.

August 13, 2013

By Amber5

I visited this facility

I believe Heritage Woods is overall very excellent. It's really clean and it's decently priced, too. The lady who gave us a tour answered all our questions and she's actually helping us to sort out papers for my grandma. All the people who live there seem extremely happy and they were willing to talk to us. Grandma told us about the activities available and a list of things that she can participate in. They even have a billiard and game room. She is diabetic, so they prepare appropriate meals for her to help manage her diabetes. They actually helped her to get off the insulin by making the appropriate meals. The rooms are really nice and pretty spacious.

August 01, 2011

By Caring391369

I am a friend or relative of a resident

My grandmother is currently in assisted living at Heritage Woods. She moved in when the facility was brand new, and it seemed like a good facility. Over time, however, some negatives have come to my attention. The facility does have many activities for the residents. My grandmother enjoys bingo, but they have many activities, including a Nintendo Wii Bowling team that competes against other teams. They also have a salon for the residents to go to if they choose. The staff seem to be helpful and caring from what I have seen. The main negatives come from administration. I don't feel it is anything that endangers the residents due to neglect or abuse. The administrators seem to be the people that are uncaring. A few months after my grandmother moved in they tried to force her out because she is a public aid resident and they decided to try to fill the facility with private pay residents. They made this very stressful for my mother, including calling every day to see where she was at in finding my grandmother a new facility. Overall we have been very dissatisfied with administration. My only other complaint is that on days when my mother needs to take my grandmother to the doctor and asks the CNAs to have her up and dressed in the morning, they never have it done. They say she didn't want to get up. So, in summary, I feel the facility could definately improve in some areas, but in terms of safety and general care I feel that they are a good facility.
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Memory Care Reviews for Heritage Woods of South Elgin

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Services and Amenities of Heritage Woods of South Elgin

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  • Companion Suites: We Do Not Offer Companion Suites
  • Studio Apartments


  • Resident Capacity: 32
  • Minimum Age: 65
  • Pets: No Pets Allowed


  • Licenses: HFS


  • Memory Care Starting At: $6375/month
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    About Heritage Woods of South Elgin

    At White Oaks, we provide opportunities for residents to maintain a sense of purpose and belonging throughout the different seasons of dementia. We focus on abilities rather than limitations because we understand that as we age, our heart’s hopes and desires do not. We continuously seek innovation through a variety of philosophies to sustain the aspects of life that really matter.

    We use a person's life story to create a tailored, personalized approach to serving individuals and their families.

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    Heritage Woods of South Elgin

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