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The Sheridan at Tyler Creek

508 N McLean, Elgin, IL 60123

(800) 558-0653 (Call a Family Advisor)

3.93

(15 reviews)

Offers Memory Care and Assisted Living

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Reviews of The Sheridan at Tyler Creek in Elgin, Illinois

3.93

(15 reviews)

  • Facility

    4.1

  • Staff

    4.3

  • Food

    2.6

  • Activities

    3.4

  • Value

    3.2

Cristina

2

June 11, 2022

I am a friend or relative of a current/past resident

My sister-in-law is at The Sheridan at Tyler Creek. I've had two family members that have lived there. My mother-in-law was in there from 2016 until 2021 and passed away in there. Her daughter is on a memory unit on the third floor. The sad situation is there's one CNA to 16 patients. There are two different wings. There's a total of four CNAs on the whole unit. My sister-in-law doesn't get a lot of brain stimulation or activities. Usually when we go visit her, she's sleeping or laying down. It's not a facility that I would put a memory patient. It's very understaffed, so that creates a really big issue. In memory care, you have to be attentive to them and help them every day. With limited amount of staff, getting them in and out of the clothes, getting them to brush their hair, brush their teeth, it's an all day process; there's just not enough care for her. The whole facility is just not a good facility. She's in a shared suite, so she and her roommate have their own bedroom. They share a double sink and a bathroom. The rooms are nice. They're average (nothing fancy), but sufficient. Sometimes, they'll paint the ladies' nails in the dining area. They'll do trivia with them. Sometimes they'll watch programs of people singing in the lower level. As for challenging her mind or anything like that, that's not done. I don't think it's done for a lot of people there. Sometimes I'd see all of them just coloring and talking. I've actually been there where there have been no CNAs, and I had to intervene with two people who have bad memory almost fist fighting. The dining area is nice, but the food is average. What's kind of nice is even though they're confused, they will ask each one of them what they would like to eat; they have options. They're overworked, but they're trying the best they can. They're not mean to anybody there. They're not bad people that work there.

Provider Response

We’re committed to the highest level of care for your loved one. The comments of family members help us find areas for improvement. Thank you for your honesty and your insight.

Rebecca

4

March 10, 2022

I am a friend or relative of a current/past resident

The Sheridan at Tyler Creek is the closest to where I live from a convenience perspective, but it's the most expensive. I've been there to visit people who used to live in my neighborhood who now live there. So I have a tour. I saw the facility, and then I had a conversation with the placement person. I was able to go up to the assisted living apartment. It's relatively new, but it's very well maintained. They had protocols and procedures in place when we went in to make sure we signed them and we had our masks on for COVID prevention. There's a nice public area for people to socialize in, and on each floor on the landing, as you come out of the elevator, there's a little reading area, little shelves with books, that people could walk from their apartments just down to the elevator to pick up a book to take back to their rooms. When we visited our friend, we were very impressed with how big her apartment was. It was only one bedroom, but she had a very large bedroom and had access from both her bedroom and the entryway into the apartment, into the bathroom, so she had multiple accesses into the bathroom. The bathroom was very big and generous. If she were in a wheelchair, you could handle her access in that room. It had a small kitchenette, a full-sized refrigerator, and it was a nice space. The staff that I met were very friendly, and the one thing about it when I called them back to see more detail about the benefits that they had for mom, they are pet friendly and that's one of my criteria for my mom, is a pet-friendly place because she has a puppy that she will not be able to be without. I observed that there was a table with a jigsaw puzzle and people were working on the puzzle. There were people in the lobby just talking and in another location where people were watching television.

Provider Response

We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us directly.

Cynthia

1

January 18, 2022

I am a friend or relative of a current/past resident

My mom was a resident of The Sheridan at Tyler Creek. They were understaffed, undertrained, under-qualified, and overmedicating. It's not a good situation over there. They're nice when you first move in. Then as far as your memory care disease progresses, they don't want to deal with you. They just like their patients to be sedated. They could improve on training to learn how to deal with a person with dementia. Also, with communication with their actual doctors who prescribed medicines, and when their medicines are doing way too much. They overmedicated my mother and didn't even let the doctor know. Some of the staff were good and some weren't, so it's hard to say who they were. Some nurses were good, some of their CNAs were terrible. The cleaning lady gave my mother more attention than the CNAs did. If she didn't wake up in the morning, they said they saved her food. But I don't think she got it because she lost so much weight. They sit and eat, and watch television all on like diner chairs. It's not homey, not welcoming at all. It's like they would watch television in a hospital cafeteria, that is basically what it was like. The facility is clean, I know they do spray scents and stuff around for when it's smelly. All their activities are done in one room, television, socializing. It's a diner. For activities, Amber did a good job.

Provider Response

Thank you for your review. We're disappointed that you and your mother did not have a better experience in our community. Our top priority is to deliver the best quality services and care for our residents and families. Please contact me directly to share more information and how we can improve the quality of our services moving forward. Please contact me. Thank you. Barbara, Executive Director.

Karen

5

July 1, 2021

I visited this facility

The Sheridan at Tyler Creek was very clean. The staff was very friendly. We were able to see just about every place that we would want (i.e., the dining and the movie theater). There wasn't much activity going on at the time. I believe the folks were all still in their rooms. It seemed very homey and very welcoming. We were impressed. We saw the assisted living apartment area, but it's very possible in the next six months or so that mom will be moving into the memory care; so we saw both. The staff was wonderful and very informative. I could tell that she enjoyed what she was doing. She shared with us that she had been working and volunteering in communities like this since she was 12 years old. It's pretty much been her life. I was very impressed by her, her knowledge, and her warmth. I also liked the way she spoke to my mom and ask questions. We were very comfortable with her. The rooms were very nice, much roomier than I had expected. We went into the one-bedroom apartment and the studio as well. I thought they were both quite adequate for a resident living there. I was very impressed. It was very clean and very homey. I could see setting my mom up in there.

Provider Response

Thank you Karen for sharing your kudos with other families! We're so glad our community and staff impressed you. Please let us know how else we can help!

ReviewerFC022021A

5

March 6, 2021

I visited this facility

The Sheridan at Tyler Creek was OK. The apartments were OK. The place was just a little smaller than where my dad is. The particular apartment that he was going to be assigned to did not have enough natural light, but it was clean and nice. The staff was very good. I know they had a dining hall, an exercise room, and a courtyard.

Provider Response

Thank you for sharing your experience with others! We'll pass along your thoughts to our team!

Donelle

4

February 19, 2020

I am a friend or relative of a current/past resident

My mom is now a resident of The Sheridan at Tyler Creek. Our overall experience so far, including the staff, has been pretty good. Her room is an apartment and it's quite nice. They have a room with a couple of equipment pieces in it, but it's not a real gym. They have a nice dining room, they have a big opening space in the entryway, but I'd say they don't have a lot of overall space. They have about five activities for the residents every day. The location is in town and they have transportation. My mother and the residents like the food, it's decent, and even my brother loves it.

Provider Response

Thank you Donelle! We appreciate you taking the time to share your impressions of our community. As you know, family member perspectives are invaluable when making a decision about senior housing. We're happy to have your mother as a part of our community!

Terry T

4

December 18, 2019

I am a friend or relative of a current/past resident

Staff was very supportive & friendly to both resident & family. I was very comfortable knowing my 99 yr old mother had a 24/7 monitor of her well being. Staff & managers went out of there way to accommodate resident needs and emotional support. Physical building is well lit, laid out for wheelchairs/walkers etc. I recommend this facility highly.

Provider Response

Thank you Terry! We appreciate you sharing your experience with other families and will pass on your kind words to our staff. Best wishes to you!

2903dmiller

3

July 10, 2019

I am a friend or relative of a current/past resident

A newer facility but lacking in very general basic daily requirements. My mom is a resident. They have not had RN on staff for more than 3 weeks to do assessments and oversee the CNA staff for over year. On several occasions residents have waited extremely long periods of time for a response after pushing their assistance buttons. This makes me very nervous in the event of an immediate emergency. The food service is adequate at best as there is constant turnover in the kitchen. Food is a main event and highlight of the day for residents and should be a priority but they seem to keep cutting quality as they implement increases in the cost of living. There are activities but they are limited and redundant. There is a very high turnover in management and staff which makes for a very inconsistent living environment. Sheridan can and should do better for their residents.

Alan

5

August 29, 2018

I am a friend or relative of a current/past resident

The Sheridan at Tyler Creek looks nice, new, and modern. I saw bingo going on and entertainment coming in to play the piano. The offer three meals a day. They have healthcare and housekeeping. The staff is very helpful and nice to my mom, so they've been good.

Provider Response

Alan, thank you for taking the time to provide us with feedback; we appreciate your review of our community!

Caroline

4

September 20, 2017

I am a friend or relative of a current/past resident

I have an uncle in The Sheridan, but I also toured the place for Mom. I thought the tour was thorough, and they were wonderful in as far as care and concern for mom. It was expensive, but they have respite care, and you can stay for a minimum of a week to ten days. There were some minor issues with my uncle, but these were resolved.

WitzEnd

5

March 29, 2017

I am a friend or relative of a current/past resident

Beautiful new facility. Staff is friendly and caring. Does not accept Medicaid; self-pay only. The only complaint I've heard after the first 2 weeks is that occasionally the dining room staff 'forgets' something (dessert, coffee), but Dad isn't the kind of guy who'll just flag someone down and let them know he's waiting for something. For someone with memory issues, he's extremely unforgiving of lapses in others.

Provider Response

Thank you so much for taking the time to write a review! We are delighted to hear that your loved one is enjoying his new home. Our goal is to provide the best possible experience for our residents and families, and your input helps us to meet that goal!

Charlotte633301

3

March 4, 2017

I visited this facility

The Sheridan at Tyler Creek had more of a nursing home setting, which is what I want to get away from. When I visited, they told me they didn’t have an on-site psychiatrist, which I think memory care facilities should have. It wasn’t until after I visited that they told me that they were working with one. I wasn’t really impressed at all. It had more of a hospital feeling rather than a homey setting. The people seemed like they were friendly with the staff and knew of them, so they seemed to get along well.

John723070

5

November 22, 2016

I visited this facility

The Sheridan at Tyler Creek was a brand new facility. It was in good shape. I thought it was more hospital like than more cozy. The rooms and the dining area were very nice and modern.

AA082313

4

November 14, 2016

I am a friend or relative of a current/past resident

The Sheridan at Tyler Creek is very good. My mom is at the memory care. It's a brand new facility, so it's very nice, and the food is very good. The staff is very nice, courteous, and professional. The value is very good, and the location is very convenient. Overall it's a good experience.

Sandra073813

5

October 5, 2016

I visited this facility

The Sheridan was the one mom chose, and she chose it because it’s brand new; nobody has lived there before. She is not going to be an outsider coming in as a new person. The service is the same everywhere as far as I could tell. There wasn’t anything in particular that stood out because of the new facility we couldn’t go anywhere to get anyone else’s opinion. It’s gorgeous but not open yet. She chose a 1-bedroom, and because it’s brand new it’s carpeted, and it has a full kitchen with a full size refrigerator. There’s a cook top and a microwave, and it looks like an apartment. Some of the others that we toured didn’t really look so much like an apartment. Susan was great; she was very patient in showing my mom all the things that were available to her. We toured 10 apartments to see the view. She was just really patient. The chef wasn’t there, so we couldn’t taste the food.

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Services and Amenities of The Sheridan at Tyler Creek in Elgin, Illinois

Costs

  • Rent Plus Care Fees
  • Entry Fee
  • Fee Structure Extra: We offer a month-to-month rental

Room and housing options

  • 1-bedroom apartments
  • 2-bedroom apartments
  • Companion Suites: We offer companion suites

Dining options

  • In Room Kitchenette
  • Dining Room Shared Meals
  • Room Service For Meals

About The Sheridan at Tyler Creek in Elgin, Illinois

Just east of Burnidge Park and minutes west of Wing park, The Sheridan at Tyler Creek is an assisted living and memory care facility in a residential community of Elgin, Illinois. Visitors and residents comment on the friendly and helpful staff, the facility's beautifully modern appeal, the quality of food and convenient location. Pet-friendly, studio, one-bedroom and companion suites are available with kitchenettes, cable, housekeeping and laundry services. The facility offers resident transportation and parking and features an on-site barber shop, library, fitness room and garden and patio area. Guests have mentioned a piano player comes in for entertainment.

Map of The Sheridan at Tyler Creek

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