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Featured Review
Rebecca
4
|
March 10, 2022
The Sheridan at Tyler Creek is the closest to where I live from a convenience perspective, but it's the most expensive. I've been there to visit people who used to live in my neighborhood who now live there. So I have a tour. I saw the facility, and then I had a conversation with the placement person. I was able to go up to the assisted living apartment. It's relatively new, but it's very well maintained. They had protocols and procedures in place when we went in to make sure we signed them and we had our masks on for COVID prevention. There's a nice public area for people to socialize in, and on each floor on the landing, as you come out of the elevator, there's a little reading area, little shelves with books, that people could walk from their apartments just down to the elevator to pick up a book to take back to their rooms. When we visited our friend, we were very impressed with how big her apartment was. It was only one bedroom, but she had a very large bedroom and had access from both her bedroom and the entryway into the apartment, into the bathroom, so she had multiple accesses into the bathroom. The bathroom was very big and generous. If she were in a wheelchair, you could handle her access in that room. It had a small kitchenette, a full-sized refrigerator, and it was a nice space. The staff that I met were very friendly, and the one thing about it when I called them back to see more detail about the benefits that they had for mom, they are pet friendly and that's one of my criteria for my mom, is a pet-friendly place because she has a puppy that she will not be able to be without. I observed that there was a table with a jigsaw puzzle and people were working on the puzzle. There were people in the lobby just talking and in another location where people were watching television.
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About The Sheridan at Tyler Creek in Elgin, Illinois
The Sheridan at Tyler Creek, located at 508 N. McLean Boulevard in Elgin, Illinois, offers premier Assisted Living and Memory Care services in a resort-style setting. This award-winning community features a multi-story building with an inviting entrance, large windows, and distinctive red-brick architectural accents, providing residents with a modern and welcoming atmosphere. Situated between I-90 and U.S. Route 20, the community offers easy access to metropolitan resources throughout the Chicago area. Residents at The Sheridan at Tyler Creek enjoy a variety of upscale amenities designed to enhance their daily lives. The community boasts a library, outdoor patio, walking path, and pond, creating serene spaces for relaxation and socialization. A chef-inspired dining program offers delicious meals in a shared dining room, with options for special diets such as diabetic, kosher, and vegetarian. Additional services include a beauty/barber shop, housekeeping and maid services, laundry for linens and clothing, and resident transportation. Engaging activities like music, games, book clubs, yoga, gardening, arts and crafts, and offsite excursions are regularly organized to promote an active and fulfilling lifestyle. The Sheridan at Tyler Creek is set on 12 acres in a beautiful residential area, just minutes from downtown Elgin. The community is surrounded by natural beauty, including a park and wooded areas that showcase wildlife such as eagles, songbirds, and deer. Nearby attractions include the Golden Corridor Family YMCA, Wing Park Shopping Center, Big Apple Bagels, Dollar General, Walgreens, Calvary Lutheran Church, and more, providing residents with convenient access to shopping, dining, and recreational activities. To learn more about this provider’s license and review other available state reports, please visit: Illinois Department of Public Health - Health Care Regulation
Reviews of The Sheridan at Tyler Creek in Elgin, Illinois
3.8
(16 reviews)
Facility
4.0
Staff
4.0
Food
2.5
Activities
3.3
Value
3.0
Jacqueline
2
|
June 6, 2024
Many of the executive staff members are adversarial when you request they improve the quality of a service a resident has contracted for and is paying for. They have a poor attitude in addition to a blindspot regarding the quality of the services they have agreed to provide in exchange for the $8,215.00 per month my stepmother pays them. Over the last five years, we have had arguments with the staff regarding our right to have cameras in her room and the right for her physical cleanliness. The list of their improper care is long. We would move our stepmother if not for the trauma it would inflict on her.
Provider Response
Cristina
2
|
June 11, 2022
My sister-in-law is at The Sheridan at Tyler Creek. I've had two family members that have lived there. My mother-in-law was in there from 2016 until 2021 and passed away in there. Her daughter is on a memory unit on the third floor. The sad situation is there's one CNA to 16 patients. There are two different wings. There's a total of four CNAs on the whole unit. My sister-in-law doesn't get a lot of brain stimulation or activities. Usually when we go visit her, she's sleeping or laying down. It's not a facility that I would put a memory patient. It's very understaffed, so that creates a really big issue. In memory care, you have to be attentive to them and help them every day. With limited amount of staff, getting them in and out of the clothes, getting them to brush their hair, brush their teeth, it's an all day process; there's just not enough care for her. The whole facility is just not a good facility. She's in a shared suite, so she and her roommate have their own bedroom. They share a double sink and a bathroom. The rooms are nice. They're average (nothing fancy), but sufficient. Sometimes, they'll paint the ladies' nails in the dining area. They'll do trivia with them. Sometimes they'll watch programs of people singing in the lower level. As for challenging her mind or anything like that, that's not done. I don't think it's done for a lot of people there. Sometimes I'd see all of them just coloring and talking. I've actually been there where there have been no CNAs, and I had to intervene with two people who have bad memory almost fist fighting. The dining area is nice, but the food is average. What's kind of nice is even though they're confused, they will ask each one of them what they would like to eat; they have options. They're overworked, but they're trying the best they can. They're not mean to anybody there. They're not bad people that work there.
Provider Response
Rebecca
4
|
March 10, 2022
The Sheridan at Tyler Creek is the closest to where I live from a convenience perspective, but it's the most expensive. I've been there to visit people who used to live in my neighborhood who now live there. So I have a tour. I saw the facility, and then I had a conversation with the placement person. I was able to go up to the assisted living apartment. It's relatively new, but it's very well maintained. They had protocols and procedures in place when we went in to make sure we signed them and we had our masks on for COVID prevention. There's a nice public area for people to socialize in, and on each floor on the landing, as you come out of the elevator, there's a little reading area, little shelves with books, that people could walk from their apartments just down to the elevator to pick up a book to take back to their rooms. When we visited our friend, we were very impressed with how big her apartment was. It was only one bedroom, but she had a very large bedroom and had access from both her bedroom and the entryway into the apartment, into the bathroom, so she had multiple accesses into the bathroom. The bathroom was very big and generous. If she were in a wheelchair, you could handle her access in that room. It had a small kitchenette, a full-sized refrigerator, and it was a nice space. The staff that I met were very friendly, and the one thing about it when I called them back to see more detail about the benefits that they had for mom, they are pet friendly and that's one of my criteria for my mom, is a pet-friendly place because she has a puppy that she will not be able to be without. I observed that there was a table with a jigsaw puzzle and people were working on the puzzle. There were people in the lobby just talking and in another location where people were watching television.
Provider Response
Cynthia
1
|
January 18, 2022
My mom was a resident of The Sheridan at Tyler Creek. They were understaffed, undertrained, under-qualified, and overmedicating. It's not a good situation over there. They're nice when you first move in. Then as far as your memory care disease progresses, they don't want to deal with you. They just like their patients to be sedated. They could improve on training to learn how to deal with a person with dementia. Also, with communication with their actual doctors who prescribed medicines, and when their medicines are doing way too much. They overmedicated my mother and didn't even let the doctor know. Some of the staff were good and some weren't, so it's hard to say who they were. Some nurses were good, some of their CNAs were terrible. The cleaning lady gave my mother more attention than the CNAs did. If she didn't wake up in the morning, they said they saved her food. But I don't think she got it because she lost so much weight. They sit and eat, and watch television all on like diner chairs. It's not homey, not welcoming at all. It's like they would watch television in a hospital cafeteria, that is basically what it was like. The facility is clean, I know they do spray scents and stuff around for when it's smelly. All their activities are done in one room, television, socializing. It's a diner. For activities, Amber did a good job.
Provider Response
Karen
5
|
July 1, 2021
The Sheridan at Tyler Creek was very clean. The staff was very friendly. We were able to see just about every place that we would want (i.e., the dining and the movie theater). There wasn't much activity going on at the time. I believe the folks were all still in their rooms. It seemed very homey and very welcoming. We were impressed. We saw the assisted living apartment area, but it's very possible in the next six months or so that mom will be moving into the memory care; so we saw both. The staff was wonderful and very informative. I could tell that she enjoyed what she was doing. She shared with us that she had been working and volunteering in communities like this since she was 12 years old. It's pretty much been her life. I was very impressed by her, her knowledge, and her warmth. I also liked the way she spoke to my mom and ask questions. We were very comfortable with her. The rooms were very nice, much roomier than I had expected. We went into the one-bedroom apartment and the studio as well. I thought they were both quite adequate for a resident living there. I was very impressed. It was very clean and very homey. I could see setting my mom up in there.
Provider Response
ReviewerFC022021A
5
|
March 6, 2021
The Sheridan at Tyler Creek was OK. The apartments were OK. The place was just a little smaller than where my dad is. The particular apartment that he was going to be assigned to did not have enough natural light, but it was clean and nice. The staff was very good. I know they had a dining hall, an exercise room, and a courtyard.
Provider Response
Donelle
4
|
February 19, 2020
My mom is now a resident of The Sheridan at Tyler Creek. Our overall experience so far, including the staff, has been pretty good. Her room is an apartment and it's quite nice. They have a room with a couple of equipment pieces in it, but it's not a real gym. They have a nice dining room, they have a big opening space in the entryway, but I'd say they don't have a lot of overall space. They have about five activities for the residents every day. The location is in town and they have transportation. My mother and the residents like the food, it's decent, and even my brother loves it.
Provider Response
Terry T
4
|
December 18, 2019
Staff was very supportive & friendly to both resident & family. I was very comfortable knowing my 99 yr old mother had a 24/7 monitor of her well being. Staff & managers went out of there way to accommodate resident needs and emotional support. Physical building is well lit, laid out for wheelchairs/walkers etc. I recommend this facility highly.
Provider Response
2903dmiller
3
|
July 10, 2019
A newer facility but lacking in very general basic daily requirements. My mom is a resident. They have not had RN on staff for more than 3 weeks to do assessments and oversee the CNA staff for over year. On several occasions residents have waited extremely long periods of time for a response after pushing their assistance buttons. This makes me very nervous in the event of an immediate emergency. The food service is adequate at best as there is constant turnover in the kitchen. Food is a main event and highlight of the day for residents and should be a priority but they seem to keep cutting quality as they implement increases in the cost of living. There are activities but they are limited and redundant. There is a very high turnover in management and staff which makes for a very inconsistent living environment. Sheridan can and should do better for their residents.
Alan
5
|
August 29, 2018
The Sheridan at Tyler Creek looks nice, new, and modern. I saw bingo going on and entertainment coming in to play the piano. The offer three meals a day. They have healthcare and housekeeping. The staff is very helpful and nice to my mom, so they've been good.
Provider Response
Caroline
4
|
September 20, 2017
I have an uncle in The Sheridan, but I also toured the place for Mom. I thought the tour was thorough, and they were wonderful in as far as care and concern for mom. It was expensive, but they have respite care, and you can stay for a minimum of a week to ten days. There were some minor issues with my uncle, but these were resolved.
WitzEnd
5
|
March 29, 2017
Beautiful new facility. Staff is friendly and caring. Does not accept Medicaid; self-pay only. The only complaint I've heard after the first 2 weeks is that occasionally the dining room staff 'forgets' something (dessert, coffee), but Dad isn't the kind of guy who'll just flag someone down and let them know he's waiting for something. For someone with memory issues, he's extremely unforgiving of lapses in others.
Provider Response
Thank you so much for taking the time to write a review! We are delighted to hear that your loved one is enjoying his new home. Our goal is to provide the best possible experience for our residents and families, and your input helps us to meet that goal!
Charlotte633301
3
|
March 4, 2017
The Sheridan at Tyler Creek had more of a nursing home setting, which is what I want to get away from. When I visited, they told me they didn’t have an on-site psychiatrist, which I think memory care facilities should have. It wasn’t until after I visited that they told me that they were working with one. I wasn’t really impressed at all. It had more of a hospital feeling rather than a homey setting. The people seemed like they were friendly with the staff and knew of them, so they seemed to get along well.
John723070
5
|
November 22, 2016
The Sheridan at Tyler Creek was a brand new facility. It was in good shape. I thought it was more hospital like than more cozy. The rooms and the dining area were very nice and modern.
AA082313
4
|
November 14, 2016
The Sheridan at Tyler Creek is very good. My mom is at the memory care. It's a brand new facility, so it's very nice, and the food is very good. The staff is very nice, courteous, and professional. The value is very good, and the location is very convenient. Overall it's a good experience.
Sandra073813
5
|
October 5, 2016
The Sheridan was the one mom chose, and she chose it because it’s brand new; nobody has lived there before. She is not going to be an outsider coming in as a new person. The service is the same everywhere as far as I could tell. There wasn’t anything in particular that stood out because of the new facility we couldn’t go anywhere to get anyone else’s opinion. It’s gorgeous but not open yet. She chose a 1-bedroom, and because it’s brand new it’s carpeted, and it has a full kitchen with a full size refrigerator. There’s a cook top and a microwave, and it looks like an apartment. Some of the others that we toured didn’t really look so much like an apartment. Susan was great; she was very patient in showing my mom all the things that were available to her. We toured 10 apartments to see the view. She was just really patient. The chef wasn’t there, so we couldn’t taste the food.
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Services and Amenities of The Sheridan at Tyler Creek in Elgin, Illinois
Dining
- Communal Dining
- Room Service
- Guest Meals
Guests
- Guest Parking
- Overnight Guests
Inside Amenities
- Entertainment Venues
- Cable/Satellite TV in Common Area
Outside Amenities
- Garden
Room Amenities
- Cable/Satellite In Unit
Transportation & Shopping
- General Transportation Services
Financing & Payment Options
- Rent And Care Fees
- Accepts Insurance
- All Inclusive Rent
- Accepts Check Payments
- Accepts Credit Card Payments
Fitness & Wellness Programs
- Fitness & wellness facilities/equipment
- Tai Chi
- Salon Services
- Yoga/Stretching opportunities
Health Services
- Skilled Nursing
- Medication Reminders
- In Home Health Care
Languages
- English spoken
- Spanish Spoken
Parking Options
- Parking Lot
Specialized Staff
- Nurse on Staff (Part time)
Kitchen Types
- Kitchenette
Resident Information
- Offers Respite Care
Games Hobbies & Recreation
- Arts & Crafts Activities/Programs
- Literary Activities/Programs
- Educational Activities/Programs
- Music Activities/Programs
- Facilitated Field Trips/Outings
- Tabletop & Other Games/Programs
- Horticultural Activities
Housekeeping & Maintenance
- Housekeeping Services
- Laundry Services
- Linen Services
On-Site Services
- Religious Services
- Veterans Affairs (VA) Aid Assistance
Pets
- Pets
Therapies
- Physical Therapy/Rehabilitation
Personal Care
- Cooking services
Diet & Nutrition
- Special Diets/Dietary Accommodations
Additional Amenity Information
- Fee Structure: We offer a month-to-month rental
- Features: Library, Fitness room/Gym
- Technology: Emergency call system
- State Licenses: 25-000262774
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