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Arbor Terrace Naperville

2920 Leverenz Rd, Naperville, IL 60564

(855) 798-2040 (Caring Family Advisor™)

4.7

(14 reviews)

Offers Assisted Living and Memory Care
Top rated on Caring.com

2022

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Arbor Terrace Naperville
Arbor Terrace Naperville
  • Top rated on Caring.com

Naperville, Illinois 60564


4.6

(14 reviews)


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Care Types

Assisted Living, Memory Care

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StoryPoint Bolingbrook

Bolingbrook, Illinois 60440



Bedroom Type

one bedroom apartment, two bedroom apartment, studio


Starting Price

$3,395/mo



Care Types

Memory Care, Assisted Living

View Community

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Reviews of Arbor Terrace Naperville in Naperville, Illinois

4.7

(14 reviews)

  • Facility

    4.9

  • Staff

    4.6

  • Food

    4.5

  • Activities

    4.8

  • Value

    4.5

Top rated on Caring.com

2022

Doreen lebo

5

April 16, 2024

I am a friend or relative of a current/past resident

From the day I met Christi, Kim and the Director, Christine I knew this was a great place for my mom. Cary, the memory care Director, along with her incredible staff welcomed my mom and our family with the best care! Starting with the front desk personnel, it’s always a great experience when we come to visit. All employees go above and beyond. I highly recommend this facility.

Provider Response

Thank you for your glowing review! We're thrilled to hear that Christi, Kim, Christine, Cary, and the rest of our team have provided such a welcoming and caring environment for your mom and your family. It's wonderful to know that everyone from the front desk to our memory care staff is contributing to a positive experience. We appreciate your recommendation and are grateful to have the opportunity to care for your mom. Thank you for being a valued part of our community!

kgott

5

February 17, 2024

I visited this facility

staff went above and beyond and friendly. food was excellent. welcoming, friendly environment.

Provider Response

We're thrilled to hear about your positive experience with our staff and the quality of our food. It's our top priority to create a welcoming and friendly environment for everyone who walks through our doors. Thank you for taking the time to share your feedback. We look forward to continuing to exceed your expectations!

Eileen

5

February 26, 2023

I visited this facility

I had an in-person tour of Arbor Terrace Naperville. The facility was lovely. Their physical therapy room was a little small and crowded. They have physical therapists on staff. Their activities looked great. It's a two-story building. The people there looked happy. The facility was very clean and fresh. They had some nice people who let me look at their rooms, and they seemed very happy. They had a great activities director. I was impressed with the staff. The woman who was in charge of sales and marketing was amazing and gave me great suggestions. She was very knowledgeable and super helpful. The meals looked good.

Provider Response

Eileen your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

Maggie

4

December 3, 2022

I am a friend or relative of a current/past resident

My mom was at Arbor Terrace Naperville. She had been there for at least two years. For the most part, the overall experience was good. The staff was very nice. However, the food was not great. There really wasn't any individualizing for her diabetes. The reasoning we got was as they're in assisted living, they're able to pick off their own menu and they should know what they can eat and can't eat, but they didn't have a diabetic menu. They would bring a snack cart around every night and of course, if you offer it to my mom, she's going to take it. We were like, 'Can you please not stop by her room with the snack cart?' and they would say, 'Well, no, we can't do that.' So those kinds of things were issues. This was during the pandemic, so it might be a little jaded, too. They had a lot of agency people and a lot of turnovers of staff. There wasn't like a great continuity of care because the same people weren't there all the time. Some of the administrative people were a little passive-aggressive. They would say that they were doing things, but then, on the other hand, nothing would really get done, so there was that, too. We were tired of dealing with the administration really from there. If my mom's condition got worse, they weren't able to really accommodate her additional needs very well because they were short-staffed and they had a tier type of services, which most of them do. My mom has problems with incontinence, and we asked that she be assisted with a shower twice a week instead of once a week. She didn't need more assistance, she just needed it one additional day, but then that put her into the next tier bracket. So for her to get another shower a week, it was going to cost an extra $400. I understand they have to make money, but that seemed a little excessive. And if she was unable to go to the dining room for her meal or if she chose not to, it was $10 a tray, so sometimes it was an extra $30 charge to bring her meals if she didn't feel well enough to go downstairs. Every place else that we toured was like, 'Yeah we do that, but if the client isn't feeling well, no, we don't charge for that,' or one place was like $3 and one place was like $7. They had some amenities. They had some activities. They had a driver that can take clients to their doctor's office and drop them off and pick them up, but it's only two days a week, so that's not helpful if your appointments are not on a Tuesday or Friday. However, the place is like the Taj Mahal. This place is gorgeous. That part is very good. They have their own little movie theater where they would show movies. They had bingo of course. They had a little shop upstairs. They had a salon and an exercise room. If they wanted to individually, they could set up card games or board games with other people and things like that. They had outings, too. Some activities were hard for my mom to participate in because it is hard for her to climb into the bus or the van and things like that. There were a fair number of activities. The things that she did participate in, she liked. She always played bingo and things like that.

Provider Response

Hello Maggie, we appreciate your feedback. Thank you for bringing this matter to our attention. We regret your negative experience and will use this as an opportunity to improve. If you're willing to discuss this further, please reach out to our Executive Director Lynn.

Nanci Meyer

5

October 9, 2021

I am a friend or relative of a current/past resident

My mom came here in August of 2018. She was 94 at that time. We were skeptical to put her in senior care, and reluctantly did so. What has transpired has been nothing short of a miracle! Her care EXCEEDS all expectations!! She is so well cared for, always clean, well fed, and kept very busy! Her caretakers treat her like their own mother. They are knowledgeable and creative, extremely hardworking, and so personable. This facility is solidly managed at every level. Each department is one step ahead, and we have never had a complaint!! I have to mention the incredible nursing staff. Mom's care during the pandemic was unbeatable, and our family was kept informed during the entire year. The beautiful grounds and indoor social areas are impeccable, inviting residents and family to congregate. If you are seeking senior care, look no further! Your every need will be met at the door. Arbor Terrace has become our family!!

Provider Response

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Dixie L

5

October 7, 2021

I am/was a resident of this facility

I have lived here at Arbor Terrace for 2 and a half years, and I have not been unhappy for a second since I moved here. (Minus the time we had to quarantine, but that wasn't their fault!) When I came in to tour with my son, the first thing I noticed when I walked into the lobby was how clean and new looking the community was. My name was on a sign at the front desk and Alex stood up and shook my hand and greeted me like an old friend. I was living in a townhome by myself before this and my number one priority was to feel safe. Since I moved in I have never felt neglected or unsafe; everything is very comfortable. I met with Jocelyn and Denise for my tour. Jocelyn was very warm and showed me an apartment with a beautiful view, saying if you like it it's yours. I was impressed with the activities and entertainment the facility offered, especially the outside entertainers. I remember Denise asked what kind of flowers I liked on my tour. I love sunflowers, and the day I moved in there was a nice sunflower plant in my apartment! Staff go the extra mile to put these kind touches on. I have made wonderful friends here, and I am very happy.

Provider Response

Hi, thank you so much for the positive review! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Marla I.

5

October 3, 2021

I am a friend or relative of a current/past resident

We moved our 95-year old Mom to Arbor Terrace (Assisted Living) last spring, after being very unhappy with her previous Assisted Living Facility. What a difference this has made for her and for us. It's a beautiful, comfortable, and very clean facility. The team is highly professional and engaged with their residents and families. Our Mom needs assistance with some daily living tasks, and the nursing and care team have been terrific (especially Ahaliya who has a remarkable way with our Mom!). They really know and understand her needs, and treat her with patience and dignity. The Activities program is very well run, and the highlight of my Mom's day. There are a wide variety of things they do to bring enrichment and joy to their residents' days. The dining room is very nice, and the food is very good, the best she's had compared to the other places she's lived. They are also highly vigilant about Covid protocols, which we greatly appreciate. We are so glad we found AT, and made the decision to move her there after speaking to numerous families we found through acquaintances, all who gave it 5-star reviews. That certainly meant a lot and helped in our decision. This is the 3rd facility our Mom has lived at through the years, and is by far the best.

Provider Response

Hi, thank you for your kind words and this wonderful review! Please let us know if there is anything else we can do for you or your mom; we are more than happy to help!

GG0224

5

October 2, 2021

I am a friend or relative of a current/past resident

My mom lives at Arbor, the staff is please t and very helpful and accommodating. The facility is kept clean. I have a family member who works for another senior living community and when he came to visit my mom he was impressed with the staff and cleanliness. That says a lot.

Provider Response

Hello, we appreciate you taking the time to leave us this feedback. Thank you, and have a fantastic day!

ArleneE

5

October 1, 2021

I am/was a resident of this facility

I am a resident. This place is great because the staff cares. Most people I run into want to be here and like what they do. The food is good, the facility is clean. It's close to my family and I love having my cats here with me. My twin sister came from another community to here in the memory care and hasn't fallen or had any problems since.

Provider Response

Hi Arlene, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

Senior Citizen89yold

5

October 1, 2021

I visited this facility

I personally have not lived here but a friend has. Arbor Naperville is beautiful community Recommend to anyone looking for first class senior living accommodations in Naperville area

Provider Response

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Krod1990

5

October 1, 2021

I am a friend or relative of a current/past resident

We moved my mom to Arbor Terrace about 3 months ago. I was having reservations about the memory care unit she was in Romeoville. My mom has been more engaged and alert when we visit since moving to Arbor Terrace. I love the staff and I can not say enough about the staff navigating through covid with caution but also with great common sense! I will be the first to admit, there is NO memory care facility that is 100% perfect for our loved one compared to home. However when caring for my mom became to much for my father, brother and I Arbor Terrace has come as close as possible to having mom cared for and loved at home.

Provider Response

Hi, we are very happy we could provide you with a positive experience! If you or your mom ever need anything from us, please let us know. Have an awesome day!

Eric C

4

September 28, 2021

I am a friend or relative of a current/past resident

My wife is in Memory care at Arbor Terrace. I must say this is one of the nicest facalities I have visited.. And, I have visited many. The food is good I have had lunch with my wife a few times and it is good. The Bread pudding is the best I ever had.... The facility is clean and Erika is Fantastic. My wife at times is tough to get her to Shower and she needs help.. This is one of the big reasons for me to get her into Arbor Terrace. Futhermore, I have no help from relatives. My Duties were 24/7 . My wife likes her room and she likes the food too. We have gone out and when we return, She is happy to see her name on her room and she just loves to get back into her room after a day out. Arbor terrace has many activites in group ... That is very good for person with Dementia to attend... Always some activity is being held, and caregivers are there to help each person along to participate or just to watch... I must say Erika always greats me if she is available as do all other other CNA's. I see so many smiling faces, The CNA's all of them have been excellent to me and to my wife. Esta too is very good she is awesome , Richard and laticha too. So many CNA's and nurses always around at Arbor Terrace. Now, why not 5 stars... Well, my wife at times as I mentioned earlier does not like to shower. So a few get missed as she complaines about showering or makes up things why she cannot shower.. This is frustrating for me when She was at home and the CNA's get a bit frustrated too. But, their job to get her in the shower..and make sure she is clean. I have seen my wife give them trouble . Erika has a the gife of getting my wife into the shower and so does Esta... Persistance, some persuasion, and enticement. Ice Cream bar after shower helps to get my wife into shower. AArbor Terrace does trim her fingernails, Manicures will be available soon, Hair styling is available, Also, A Geriatric Psychiatrist is there too. I do believe he is top notch Doctor... We have not met yet, But we have chatted on phone about my wife. I totally agree with his assement. Her meds were adjusted and she seems much better. Finally, We are not rich people. Jocelyn told me, I would feel better too when I get a break... Well, that took some time. I must say Jocelyn was correct... We can only stay for a specific period of time. This is all cash outlay for us no insurance coverage for this type of care. My wife,I believe is even doing better there at Arbor Terrace. She gets more interaction with people there , than at home with only me... My wife does get lost, and she has gone for walks at home when I was sleeping.. I had to call police, and or Neighbors spot her and brought her back home.... Futhermore, my home is not Child proof. My wife is my like a child and she will eat most anything... I must have an eye on her at all times. Here at Arbor Terrace she has constant people , Work Shifts, Many CNA's available to watch and care for her... So, I am happy with this facality, just a bit more care of my wifes bathing, and her butt kept clean would make it the best

Provider Response

Hi Eric, thank you so much for your positive comments about Arbor Terrace Naperville! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

M and C

5

September 28, 2021

I am a friend or relative of a current/past resident

My wife and I moved our 95 yr old mother into Memory Care (Evergreen) Arbor Terrace Naperville in July 2021. We can walk to it from our home. We have had numerous visits and hence countless interactions with the entire staff/reception, sales, nursing, physician and each and every time we come away feeling so grateful and thrilled our Mom is in their care. They are professional competent, efficient and very communicative only exceeded by their warmth, compassion and kindness. Each member of AT N-ville is so perfectly suited for their position on such a wonderful team. We always say we worry about Moms health but never ever about the care she is getting each and every day at Arbor Terrace.

Provider Response

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

Susan

3

July 14, 2021

I am a friend or relative of a current/past resident

My mom was previously at Arbor Terrace Naperville, but she didn't like it there. The apartment was large. She was in a two-bedroom because they didn't have any 1-bedrooms open. It was a long walk from the entrance to the building to her apartment, and since she was in the corner of the building, they didn't like to come down there a lot -- although the nurses came. That's when COVID happened, so she was pretty unhappy. The place looks nice. She didn't like the food there, and Arbor Terrace was a lot more expensive than where she is now. I don't think it was worth the money. All we could do was bring things to the front and they would deliver them to her. I don't know if part of it was because it was COVID, but she didn't get to meet very many people at all because they were quarantined in their rooms. We were not even allowed to bring her to the doctor or anything; they took care of everything. They're a newer place. As you walked through the building, the memory care was on the left side of the building and the right side was like the assisted living, and that's where my mom was. As I walked to her apartment from the front to the corner, there was an area that was like a community TV area with couches, a library, and a piano. Upstairs they have an exercise area, but they didn't do much because of COVID. Some staff members were very nice and helpful, but there were some who were not. The first couple of weeks I was able to eat there with my mom, and it seemed OK to me. They were bringing stuff to their rooms, so I don't really know if they were getting the same stuff they would have been getting if the dining room was open. The meals were more like packed lunches.

Provider Response

Hi Susan, we're disappointed to hear of the negative experience you had at our community. We would like the opportunity to address your concerns. Please reach out to us directly when you have a chance. Thank you, and we look forward to hearing from you.

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About Arbor Terrace Naperville in Naperville, Illinois

Naperville is a suburb in the western part of Chicago, IL, with a history as a pioneer outpost. Even now, tourists and residents alike can stroll along the footbridges crossing the Du Page River and visit the historical museum. Arbor Terrace is an elegant building in central Naperville, conveniently located off Highway 56 and just north of the Naperville Public Library. A shopping center nearby contains a movie theater, stores and several restaurants.

The assisted living facility offers a separate dementia care wing with the option for seniors to adjust their level of care as their needs change. Accommodations here are private studio apartments equipped with a small kitchen and showers with grab bars for safety. Properly balanced meals are prepared on-site and served in the airy dining room three times daily with coffee and snacks available throughout the day.

Arbor Terrace has several comfortable common areas for seniors to gather and play games, listen to and perform music or indulge in favorite hobbies. A dedicated cinema, beauty salon and outdoor patio are other resident amenities. Transportation to errands, shopping and off-site devotional services is provided. Small pets are welcomed.

Map of Arbor Terrace Naperville

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Caring.com is a leading online destination for caregivers seeking information and support as they care for aging parents, spouses, and other loved ones. We offer thousands of original articles, helpful tools, advice from more than 50 leading experts, a community of caregivers, and a comprehensive directory of caregiving services.

 

The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

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