Providence Healthcare and Rehabilitation

My mother was transferred here from Good Samaritan Hospital for therapy. The place was horrible. The staff could care less, I would ask for assistance and they never came back. The dining room was freezing anytime night or day while the residents were trying to eat. Had to take a blanket for my mom to be able to eat. While visiting one day in the TV room, two residents were very close to falling from their wheelchairs and the aide was sleeping with her head down on a table, I reported it and another aide came in to wake her up. After the aide left, she went right back to sleep. Short staff, non caring staff and bad food. No stars!!

My mom is at Providence. The staff has been better now than they were before. They are better trained and seem to be doing a good job now. They go out to shop, but they don't have a lot of activities. They show a movie on Fridays and give them popcorn, and every once in while, they will have somebody come in for entertainment. The room is a hospital-type room with two beds, a little dresser, and a shared closet. I wouldn't eat at Providence. It is like institutional food and not very good. The dining area is just a big room with nothing special to it. They put all of the residents in this one big room, and they don't always help when some of them do need the help. They need to improve on the attention given to the residents. Sometimes they leave them in the common room by themselves. With their care plan, they don't always follow up. My mom sometimes isn't taken to the washroom as often as she should be taken; I've found her wet or with stool all over her. They just need to follow a routine with the residents. The cleanliness is fair. It is not really dirty, but there are times where they have not cleaned properly.

My 85 year old mother, an Alzheimer's patient (Mild/Moderate), has been in respite care at this facility while I have been arranging her relocation to be closer to me. The memory care unit of this facility is relatively new (less than a year old), but I have been thoroughly impressed at the level of care she has received. The people are EXCELLENT. The only reason that this is not 5-stars is that the facility itself is somewhat dated but otherwise well maintained.