My mother is at Providence Healthcare and Rehabilitation. It's a really good facility. Had I known about it before going to the other place, I would have put her in there if they had space available for her. They're trying to get my mom to walk again. They're very attentive. She doesn't feed herself anymore, so they assist her and feed her. She's always being changed and kept clean.
The facility itself is very clean. With the exception of one staff member, their services are great, the nursing staff, food service, pretty much everything. I tasted some of my mom's food and it's good. Her food has to be grinded up, so she's getting vegetables, meat, and protein. She's given a dessert and she's given choices of drink, milk, lemonade, water, or cranberry juice. The food is good. It's something that I would eat myself.
They have bingo, outdoor facilities, a courtyard, and a nice seating area where families can take the resident out, enjoy a walk or get sunshine if you want to wheel them out there in their wheelchair, which my mom is in. We have done it and it's a spacious area for more than five or six families at a time.
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Reviews of Providence Healthcare and Rehabilitation
Nursing Home Reviews for Providence Healthcare and Rehabilitation
April 21, 2022
I am a friend or relative of a current/past resident
December 10, 2020
I visited this facility
Staff and Nurses don’t seem to care about Patients. They seem tired and uninterested in actually helping. The only one who seems to care is the Nurse, Jennifer. Great Nurse. Grandma seemed in bad shape when I last visited her...
August 21, 2017
I am a friend or relative of a current/past resident
Providence Healthcare and Rehabilitation is absolutely lovely and the people are extremely nice. We really like it. It's private pay, but when we get to the point where Mom's money runs out, they have Medicaid beds, and she would be first in line for the Medicaid bed. They also have wonderful activities that they individualize for each person. They take many hours to assess the person to find out what they like. Their food has been great too. I would rate this place very highly.
Provider Response
Teri, thank you for the high star rating! We are very happy we could provide you with a positive experience, and we appreciate that you took the time to leave feedback. Please don't hesitate to reach out if there's anything additional we can do for you or your mom!
November 23, 2016
I am a friend or relative of a current/past resident
To big not enough people working there. Very Hard to get a nurse or a aid at night your on your owne. My wife was there, me and my daughter were there 24 seven we did most of the work. I would not go back there for any reason.
October 13, 2016
I am a friend or relative of a current/past resident
Choosing a rehab facility is difficult and frankly none of them will probably meet all of your expectations. My family is very much involved and hands on, and visit our loved one every day for an extended length of time. Having been involved with several Rehab centers, I would say this has been the best so far. The staff is very gentle and caring and do most services on routine and without prompting. They are very busy, so we have to ask for assistance (like bathroom trips, etc) because the staff may not check as often as needed. when we do ask for help, it is fairly prompt and always very kind. If we were not there to advocate for our loved one, it may be less satisfactory, but I would highly recommend this facility. The therapists from Marion Joy are great and the facility is clean, with mostly single rooms but shared (between 2) bathrooms.
September 14, 2016
I visited this facility
My mother was transferred here from Good Samaritan Hospital for therapy. The place was horrible. The staff could care less, I would ask for assistance and they never came back. The dining room was freezing anytime night or day while the residents were trying to eat. Had to take a blanket for my mom to be able to eat. While visiting one day in the TV room, two residents were very close to falling from their wheelchairs and the aide was sleeping with her head down on a table, I reported it and another aide came in to wake her up. After the aide left, she went right back to sleep. Short staff, non caring staff and bad food. No stars!!
Provider Response
Hello Marinier, I'm sorry to hear that you and your mother had a disappointing experience at our community. Resident care is our top priority, and I'd like the chance to further address your concerns; please give me a call. Sincerely, Deji Adegoye, Executive Director
November 09, 2015
I am a friend or relative of a resident
My mom is at Providence. The staff has been better now than they were before. They are better trained and seem to be doing a good job now. They go out to shop, but they don't have a lot of activities. They show a movie on Fridays and give them popcorn, and every once in while, they will have somebody come in for entertainment. The room is a hospital-type room with two beds, a little dresser, and a shared closet. I wouldn't eat at Providence. It is like institutional food and not very good. The dining area is just a big room with nothing special to it. They put all of the residents in this one big room, and they don't always help when some of them do need the help. They need to improve on the attention given to the residents. Sometimes they leave them in the common room by themselves. With their care plan, they don't always follow up. My mom sometimes isn't taken to the washroom as often as she should be taken; I've found her wet or with stool all over her. They just need to follow a routine with the residents. The cleanliness is fair. It is not really dirty, but there are times where they have not cleaned properly.
Provider Response
Hello, and thanks for taking the time to write a review. We are glad that you’ve noticed improvements in our community. We’re sorry that some aspects of your mother’s care have not been up to your standards. We want to make sure that both you and your mother are happy with Providence — please contact us directly at (630) 969-2900 with any issues so that we can follow up.
July 30, 2012
I am a friend or relative of a resident
My 85 year old mother, an Alzheimer's patient (Mild/Moderate), has been in respite care at this facility while I have been arranging her relocation to be closer to me. The memory care unit of this facility is relatively new (less than a year old), but I have been thoroughly impressed at the level of care she has received. The people are EXCELLENT. The only reason that this is not 5-stars is that the facility itself is somewhat dated but otherwise well maintained.
Services and Amenities of Providence Healthcare and Rehabilitation
Medicare
- Health:
- Overall:
- Quality:
- Staff:
- Medicare Provider Number: 145657
- Ownership Type: Non Profit Church Related
- Date Certified: 10/01/2020
General
- Resident Capacity: 145
About Providence Healthcare and Rehabilitation
If you're ready for the peace of mind that comes from dealing with a name you trust, choose Providence of Downers Grove for your rehab or skilled nursing needs. We partner with leaders in rehabilitation services to help people of all ages rebuild skills diminished by illness or accident. And our skilled nursing care has been accredited and certified by the Joint Commission.
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Providence Healthcare and Rehabilitation 3450 Saratoga Avenue, Downers Grove, IL 60515
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