Providence Healthcare and Rehabilitation
3450 Saratoga Avenue, Downers Grove, IL 60515
2.8
(10 reviews)
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Reviews of Providence Healthcare and Rehabilitation in Downers Grove, Illinois
2.8
(10 reviews)
Facility
3.0
Staff
3.0
Food
3.8
Activities
4.0
Value
3.5
kapt
1
|
September 20, 2022
Horrible. Do not send loved ones here. How would you like to lie in bed with a diaper full of diarrhea and no one comes. Attendants overworked, dont wear masks. Laxity of basic medical care. The facility now has 5 covid cases. Voices screaming for far too long. Its like an insane asylum. Dirty. Personal item disappeared. Is this a Christian facility!
gabi66
3
|
August 5, 2022
My mother just spent 2 weeks there, for rehab to build strength up after a hospital stay. Upon first impressions the place is clean and everything seems wonderful. the truth is the place is a mess, PT staff are great and get their job done, its the nursing side of things seriously understaffed and as soon as you ask a question they blame it on somebody else or get very defensive. They told me she was incontinent she wasn't before, but when you have to wait 1/2 hour before somebody comes to help you to the bathroom yes you become incontinent and then wait in your fecal matter til somebody comes. As she progressed and was able to walk more , she was able to use the bathroom thats great but dont leave the women there for 1/2 an hour she had to knock on the neighbors side of the bathroom door to ask for help since they were not responding to the emergency call button in the bathroom. She was also prescribed lidocaine patches for her knees, If I didn't ask for them each day she wouldn't get them even though they were on her list of medications. At one point they facility ran out of wet wipes and they gave me a towel to wipe her. Yea i was cleaning my mother when i was there as it was faster then waiting for staff. Bottom line is found out from the aides that came from agencies to work a shift that its normal at nursing /rehab homes the staff shortage they pretty much told me they would love to work somewhere permanently but when they don't get paid what they are worth whats the point? Knowing it ws for a short stay it was okay but i couldnt imagine leaving anybody there long term, I had helpless people screaming at me when i walked past their rooms for help. When i told a nurse they just shrugged. I don't wish that kind of attention for anybody's loved one.
Kim
5
|
April 22, 2022
My mother is at Providence Healthcare and Rehabilitation. It's a really good facility. Had I known about it before going to the other place, I would have put her in there if they had space available for her. They're trying to get my mom to walk again. They're very attentive. She doesn't feed herself anymore, so they assist her and feed her. She's always being changed and kept clean. The facility itself is very clean. With the exception of one staff member, their services are great, the nursing staff, food service, pretty much everything. I tasted some of my mom's food and it's good. Her food has to be grinded up, so she's getting vegetables, meat, and protein. She's given a dessert and she's given choices of drink, milk, lemonade, water, or cranberry juice. The food is good. It's something that I would eat myself. They have bingo, outdoor facilities, a courtyard, and a nice seating area where families can take the resident out, enjoy a walk or get sunshine if you want to wheel them out there in their wheelchair, which my mom is in. We have done it and it's a spacious area for more than five or six families at a time.
Granddaughter of lovely grandma
1
|
December 10, 2020
Staff and Nurses don’t seem to care about Patients. They seem tired and uninterested in actually helping. The only one who seems to care is the Nurse, Jennifer. Great Nurse. Grandma seemed in bad shape when I last visited her...
Teri
5
|
August 22, 2017
Providence Healthcare and Rehabilitation is absolutely lovely and the people are extremely nice. We really like it. It's private pay, but when we get to the point where Mom's money runs out, they have Medicaid beds, and she would be first in line for the Medicaid bed. They also have wonderful activities that they individualize for each person. They take many hours to assess the person to find out what they like. Their food has been great too. I would rate this place very highly.
Provider Response
Husband and daughter
1
|
November 24, 2016
To big not enough people working there. Very Hard to get a nurse or a aid at night your on your owne. My wife was there, me and my daughter were there 24 seven we did most of the work. I would not go back there for any reason.
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Services and Amenities of Providence Healthcare and Rehabilitation in Downers Grove, Illinois
General
- Resident Capacity: 145
Medicare
Health
1.0
Overall
1.0
Quality
2.0
Staff
2.0
About Providence Healthcare and Rehabilitation in Downers Grove, Illinois
If you're ready for the peace of mind that comes from dealing with a name you trust, choose Providence of Downers Grove for your rehab or skilled nursing needs. We partner with leaders in rehabilitation services to help people of all ages rebuild skills diminished by illness or accident. And our skilled nursing care has been accredited and certified by the Joint Commission.
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