Belhaven Nursing & Rehab Center

neighborcare

This place is horrible! I visited my neighbor and could not believe how this person was living if thats what you can even call it. He was naked and full of feces. His blanket was wet and on the floor. He had no pillow or even any clothes to wear. We asked a nurse to come clean him up and take care of him and she said shed be back and we never saw her again. The rooms have furniture that is falling apart. Closet doors that are broken. Tiles missing in the bathroom and drapes that look like they were never cleaned. Forget trying to call to check on your loved one. No one answers the phone. We got a call stating that he was being taken to the ER and that someone would follow up. Never said why or even what hospital. After waiting 2 hours and no call, we repeatedly tried calling and the phone rings until you are hung up on. We had to call the surrounding hospital ERs to even find out what hospital he was taken to ourselves only to find out he had passed hours ago. The hospital didnt contact us because they were not provided any next of kin information to contact his wife to tell her that he had died! No excuse for this, he was a human being! This place needs to be held accountable for laziness and not caring.

Caring78712550

The first impression when I walked in at Belhaven Nursing & Rehab Center was that it looked pretty decent. The receptionists were extremely good in terms of assisting you. The admissions director was very pleasant and very helpful. She was really good at getting you to understand what you were about to do. The finance person was extremely good in helping you understand the cost and what would be expected of you. The wonderful thing about this place is it's located in a beautiful upper middle class neighborhood. Also it is within biking distance for every member of my family. The neighborhood where it is located is beautiful. It is in a perfect site for the people in the building who would like to go outside. The outside was nice. From the outside, it looked like a dormitory. However, the place was reeking of fecal matter or urine. It was also not a one-time affair. The first time I went I was told that they were cleaning up and removing the garbage but it was just overbearing. The second time I went, I brought with me my two brothers, and they said, "Absolutely not" for this facility. Our brother would not thrive there at all. The place was just reeking with fecal matter and urine.