Sunabella of Towne Lake

Michael

My in-laws (both are 93 y.o.)are staying here. They have been dealing with air conditioning problems since April 19, 2024(text messages to support). Today is June 19th and they still do not have functional central air conditioning. The facility has provided a small window unit that is rated for 250 square feet. The unit is approximately 580 square feet. Both of my in-laws are on oxygen and the room temperature for the last several days has been above 80. The family keeps getting excuses from management about fixing the problem. These people do not need anymore excuses they need solutions. The hottest days of summer are yet to come.

Denise

The lady at Sunabella of Towne Lake explained everything. She's knowledgeable. She showed me around. I saw a cook there. They do activities there for the residents. The upkeep was good. I got to see a couple of rooms. The facility was clean.

Susan

My mom is at Sunabella of Towne Lake. We are enjoying it very much. She has a studio apartment with a very nice large handicapped bathroom. She has a little microwave and a little refrigerator. She also has a door that accesses a little porch out to the courtyard, so it's very nice. She's in a wheelchair, so it's enough room for her to get around. It also has nice windows so that she can see outside in the gardens and stuff. I have not tried the food but only their iced tea and cookies. My mom can't eat gluten or dairy, but all that I've seen look good. They have a very nice activity director; Katie is wonderful. They have a nice activity room. She does exercises, and they have people come in from outside to do singing and things. She does games and manicures, and they have a movie day. It's a smaller community. There are only like 35 in the community, so there's no swimming pool, but they have a beautiful outside garden with raised beds. They also have a screened-in porch for barbecues and stuff like that. They're pretty up-to-date. My mom's room was recently painted. It has new flooring and new countertops. From the ones that I've seen in there, they're all maintained to that level, which is nice. The staff has been super kind to my mother. They're very friendly and very nice. They do every two hours check on the individuals like if they need a restroom or if they need anything. And they provide a pendant that's a call button. When my mom pushes it, someone comes almost immediately. There's no real wait time. It's an old building. I think recently with the freeze, they had pipes burst, so they had to do a whole lot of new construction for that. But from what I can tell, at least from my mom's room and the areas I've been to, it's well-maintained and it's clean. For us, it's a good cost. My mom has extra-tiered service. Their meals and room are one price, and then depending on their needs, they have extra tiered service, so you don't have to pay over and above what your person needs. If somebody is more independent, then your charges are less.

Amy

Sunabella of Towne Lake was very nice. I especially liked that they had a center courtyard that had plants, and all of the units opened out onto that with a little patio area. I thought that was very nice, and the lady that showed me around was very nice, too. It's a smaller community, so there's personalized service there. The dining area looked just like a regular dining area, so it wasn't anything special. They have everything socially distanced with the tables and the way that they had the seating set up. The facility itself looked very clean and very well kept, and I actually saw somebody cleaning while I was there. The staff was very friendly and very helpful. It seemed like she was really there to help me, and was really interested in my parents and what she could do for us. It sounded like she would really try to look at their needs and the things that they like to do, and it sounded like she would plan activities based on what they like for the community.

Provider Response

Happy Feet

HIGHLY IMPRESSED I visited a few weeks ago, the staff was so friendly and knowledgeable they all greeted me with a smile. The residents were very well taken care of and looked very happy. The rooms were large and at a great price! I was impressed that there is not a lot of turnover in staff. And that courtyard is beautiful! We are not ready to move yet but when we do this is the place we will go to!

Provider Response

Andrea

Insignia of Towne Lake is very nice and quiet. It is in a good location. It is also clean. The residents seemed content. However, it didn't have all the amenities that the other community did. The place was very traditional-looking in their decorations. There were a few people in the recreation hall. They were making jewelry; they were having a good time. It was fine if you weren't interested in the same activities. There was no pool, but it was a smaller place. It's probably easier to navigate for some people. It might be an easier place to be acquainted with other people, so it did have its own advantages. The person who helped me was very nice, friendly, personable, helpful, and informative. She took me on a nice tour, and she answered all my questions.