Arbor Terrace of East Cobb

My mom is in the memory care wing of this multi level care facility. I moved her there 2 months ago from a dismal long term care facility in Alabama. Since in their care, her mental state has greatly improved I think due to the attention and care provided. The routine activities including games, live music, gatherings, and outdoor availability all contribute to client engagement . The decor is nice and clean. The staff during the week are all attentive and caring. The area of improvement to consider is the part time staff. More training to address customer service needs pertaining to their job would help with quality of care.

The facility is beautiful and it is a great location. However, there are several staffers who resent being asked to assist a resident and generally have a poor attitude. Night staff is generally the worst with outright disdain shown for residents and visitors alike. Poor resident care when no one is there to watch, but will put on a good show if visitors or family are present. Food quality is sub par, especially when you consider the monthly rate ($$$$) ! Director smiles a lot and will deliver a good first impression, but if you ask questions or complain about anything, then she is defensive and makes excuses. Overall, there are much better choices for your loved one than this facility and for the price, you should expect a much higher level of compassionate care.

Food is awful. Sometimes unedible. Sometimes your loved one will get soup/salad and entree, sometimes just entree. Portions are very small. Mom eats dinner in dining hall then goes to room to eat again as portions are too small. I supplement food all the time. Been complaining for 2 yrs about it, nothing's been done or changed, no improvements in food quality. Considering moving because of this. Spending too much money for such bad food and bad service.

Arbor Terrace of East Cobb was nice. The person who gave us the tour was very nice. The rooms were good, and the dining room was nice. We didn't get a good feeling about the staff, though. Perhaps the one or two people we saw weren't that outgoing. It was a pretty nice facility. I also liked their approach to having a kind of interim community between assisted living and memory care. It was sort of an intermediate situation in which you still had freedom to move about if you knew the place well, but you were more limited as to where you could go on the floor even though you had more control of your actions. The memory care residents were pretty much isolated in their area. So, we liked that about it.

I have been to Arbor Terrace, and it was really lovely. They have a resident little dog -- a very small friendly dog -- which I think is important. The environment was very bright, open, and stately. It gives you a very secure feeling and very solid. It’s beautiful. The staff was young, helpful, and energetic. In fact, they contacted me after I left with that help from a geriatric consultant because my husband’s diagnosis was initially incorrect, we were just lost as to how to handle it, and they were very helpful. They were wonderful and great. They have two levels of memory care: assisted living -- which is standard assisted living -- and then they have what they called bridge memory care which is kind of in between assisted living and memory care. From that unit, you can either stay there or go on to memory care or back to assisted living; it’s really kind of nice. They have full memory care as well. It was clean, it didn’t smell bad, and it was very pretty. I really like the artwork, they put a lot of money for the décor, and they have lovely courtyards, outdoor places, and gardens. Nobody gets lost. Another good thing about it is that they have just gotten their assisted living license. They have just moved from a personal care home to an assisted living.

I like Arbor Terrace because they have a lock off feature in the front. You have to put a code to get in which was nice. Their rooms was larger also, probably larger than any other facility. I would feel comfortable putting my family in the room. It has a water feature outside that my dad can look at, and the staff seemed like they were just happy to be there. I really liked it.

I have been in Arbor Terrace since August. I like it very much. It's very clean, the dining room is very nice. I have two daughters. One is in Kennesaw, one is in Johns Creek so this was the middle. The food is something I don't want to discuss. I don't like the food, that's the only bad thing about it. The accommodations are fine. The staff is great, I have nothing but praise for them. They have bingo, exercise and trivia night. They have people come, play the piano and sing. There is always something going on.

I chose Arbor Terrace for my grandmother because of the location, its cleanliness, the overall facility and the knowledge of the staff. They have walking grounds, courtyards, sitting areas, a barbecue grill. They're family oriented as well. She has her own private bath, private bedroom and she has a sitting area. They provide total care, medications, and meals. Staff could be more knowledgeable when it comes to medication.