Sunset Lake Health And Rehabilitation Center

Sandims63

Mom was here and had wonderful care! Employees work hard and are very caring and compassionate.

Kristine

My sister was just released from Sunset Lake Health And Rehabilitation Center. It was a very nice community, but I think they missed a few things. She met her goals with being in rehab. It was fine, and she's doing well. She didn't object to it, and she didn't think it was terrible, but they released her with a catheter still in, and I don't think that was right. I don't think they followed through with whatever things they should follow through with. I have actually no experience with care facilities, so I don't know if that's a common thing, but to me, it was not acceptable. The communication was good, though. The staff was nice, and they were good at getting back to me to answer all the questions that I had at the time. She was trying to sell her home, and it involved a lot more paperwork and favors than it normally would have, like asking them to take papers down, have her sign them, and pass them back to us -- that kind of thing -- and they were all very cooperative.

for Charlton

Feel you were the cause of Carlton’s wound getting so severe. For not keeping him clean and moving him enough

jones12

The facility is clean for the most part! The staff is overworked and short staffed. The administrator Steven could care less! He walks around and says he’s working on improvements but I have seen nothing thus far! The place is noisy ! Their are little to no activities here! The weekends are like ghost town ! The therapy dept. is nice, The nursing director Sue visits every pt. Everyday and cares about what we have to say! She answers questions honestly and cares about us and the pts. I called her several times on the weekend when I needed something ! The dietary person is nice but could try different food items but I am sure she is limited on what she can buy. This place needs more staff, better activities and a administrator that cares about us rather then himself ! I hope this place turns around because I just see more problems !

Provider Response

BJ Dominy

I was a resident after a total knee replacement. I am a retired nurse and from the first day I was absolutely disappointed to know I had made a big mistake in agreeing that I woukd need rehab after surgery. My Physician recommended the place as he "rounds" there on Monday. I was made to think this was a Rehabilitation Center, it is only licensed as a "Nursing Home" with Physical Therapy. Nothing was discussed that I would be required to have either the MD or NHP associated with the facility be responsible for my care. My Physicians were never contacted regarding my care. My blood sugar spiked after surgery, no one discussed with me the fact I had not previously been diagnosed as Diabetic. My physician ordered a Sliding scale insulin. Then the MD associated with the facility decided to discontinue that order, without discussion with my physician or surgeon or me for that matter. This MD who had no past medical or history of my health needs. As in a previous review, this facility does not have any kind of Diabetic Diet, only levels of the same foods for every patient. Lient carbohydrate was the diet ordered for me. There is no Dietician or Nutritionist on staff, no trained kitchen staff. When I did discussed with the Kitchen Manager, the need for protein and more fresh food, I finally got some fresh fruit. But it was the same at every meal. Non-compliant with my request, nothing changed with my other meals. I would get what I requested (sometimes). The food was all pre-made packaged food, canned fruit, no type of balanced meals. The PT Director was told to take my case because I was complaining about everything. She was assigned to do my therapy twice daily. Her services were the only piece of my care that I can rate excellent. The CNAs as a whole, working there, have only the basics of basics for caring for patients. Some do not speak English well enough to communicate and cannot understand enough English to comply with the smallest request. None of the CNAs know how to verify a patients diet tray to even allow salt and pepper, ice for ice tea, coffee with cream or sweetener. You were lucky if your tray was delivered to you with some warmth in the foods supposed to be warm. None of the food were ever served cold, like chicken salad, or chef salad. Below poor would be the rating for food service. In leaving I was told I would get a piece of equipment delivered to my home. The wrong order was placed. I was told I would have home health the day after discharge, of course the HH company stated get did not get a discharge dare from the facility. I would not recommend this facility for anyone, especially someone who cannot speak for themselves. If the patient has family and can help with nourishments and diet. But if there is no one around to watch out for the patient, no way should they be admitted here.

Disenchanted with "the system"

Extremely disappointed with this facility. Not all things that shine are diamonds or gold. They are more focussed on creating "a resort setting" and not as focussed on quality of care. Was told family member was not responding to therapy after only 5 days and was told she would be d/c'd to home even though she was not independent to be home alone. When questioned regarding this unsafe discharge plan, her status magically improved and refused to reconsider her d/c plan even though they were informed patient lived alone, had no one to assist her and was unable to care for herself. They botched up getting home care services in place. The finishing touch was that although they did not offer pet therapy, they seemed to have implemented such a program ...2 scabies infestations during my relative's brief and disappointing stay. If your loved one is in need of quality therapy and care I would SKIP this place...

Eqwidow

The facility and staff are top notch. This was the brightest, cleanest, more cheerful facility I have ever visited. All of the employees were smiling, pleasant and seemed to genuinely care about the residents. My issue with this facility was with the medical care and dietary requirements. My mother is diabetic and her blood sugars were out of control the entire time she was at this facility. She never saw the Doctor, and saw the nurse practitioner only once over a four week stay. Because family members were thousands of miles away, it was difficult to stay on top of this. There are only two meal choices at each meal and they are all carb heavy. While they maintain that they use a carb controlled diet, the meals my mom was getting were not appropriate for someone who is diabetic. When I mentioned my concern two weeks into her stay, a sliding scale was instituted, but the diet was keeping the medication from doing much good. I flew in for a quick visit with my mom (including buying lunch one day) and requested a care plan meeting. No dietary changes were made and I was informed that when my mother went back home to her usual foods and schedule, her blood sugars would normalize. I found this response to be unacceptable.

MJ9

Sunset Lake in Venice was excellent, bright and cheery, very clean, and very well lit. The residents seemed to be very comfortable and happy there. The staff was outstanding, very caring, and professional. We could not have asked for a better place for my brother to spend his last days. They did a wonderful job caring for him.

Rachel14

My mother-in-law had ended up back in the hospital. Sunset Lake Health and Rehabilitation Center provides high level nursing care. They're taking good care of her. It's been a good experience. We've been happy with the care she receives. The building is very clean and the bathrooms are well kept. It doesn't have any smell or odor. The staff is very caring and they have expressed interest in her past. They try to engage her a little bit more in activities. They're interested in their patients and we've been happy with that.

Jan17

When my husband needs skilled nursing care, Sunset Lake Health and Rehabilitation Center was the only one that I felt I really want to keep him in. It is close to our home. He has been there about a month now and he has seemed well adjusted. He has a large room there. Just before he moved in, they did a total refurbishment of their entire building inside. Everything is freshly painted. All is new floors and walls. Everything is all smooth and even, shiny and pretty. They also re-did their garden and it is beautiful. What I like best about this facility is that all of their staff, whatever their position, are always smiling. This is what I like best about this facility. There are also a lot of different activities for people to participate in. They do cook-outs and they have different types of musical concerts almost every week. They also have church services there. A lot of their residents are all smiles being there.

Caring 8707

My mom was on rehabilitation at Sunset Lake Village because she fell and broke her hip. The rehabilitation center was separate from the assisted living facility. The place was clean and nice. They took very good care of her. The staff were nice and I always had a good experience with them.

sadfamilymember

Think before sending any member of your falily to Sunset Lake...They will end up with bed sores, I will be reporting sunset lakes to the State

Greeneerg

The first thing I noticed about this place was that there was a very adequate staff presence in all areas of the building. I found it very difficult to escape the staff actually. This is something that struck me as uncommon. And all of the staff seemed happy and well fed; which makes me think they are well paid. Which makes me think the place is expensive. I think of that as quite a compliment though. If a place looks like it cost a lot to keep it up, then it is probably doing something right. All of the guests here seemed comfortable and as content as they could possibly be. If I ever need to be in a nursing or rehab situation, then this is the facility I will choose. (provided that i can afford it). = )