Orlando Health and Rehab (formerly Westminster Care of Orlando)

Enid

My mother is at Orlando Health and Rehab. I decided upon this place because this is the only place that I found I could afford. I like that they have a lot of personnel to take care of the sick people. The building is old. There are a lot of people here and it is a big place. I would like to find a smaller place, but they care. They have activities. My mother is not a social person, so she never goes to any activities, but they have social activities. I haven't tried the food, but she likes it, and actually she has gained weight. Most of the staff are good. Most of them are attentive. They are always cleaning here. At least in the area where my mother is, there is always somebody cleaning. They keep this place clean.

Really Angry Son

The place smells like urine. I chose this place because it was recommended by Dr. Phillips Hospital. The staff is completely unresponsive: Calls to the administration went unanswered Calls to the Social Workers went unanswered I had to physically go to the place, corner the nurse and find out what was going on with my mother medically. I would find out that tests were ordered on a Thursday, but not conducted until Tuesday of the following week. This is, bar none, the worst facility I have ever dealt with and I regret allowing my family member to spend a single day there.

TheDaughter93

My dad has been here for five weeks and I still have not been able to reach him via telephone. I've waited 5-60 min on hold several days a week for weeks and never get through. I've been told from the front desk and nurses station that I would receive a call back when trying to inquire about my dad's daily care/schedule. Those calls were never returned. Needless to say I'm incredibly concerned about him during this pandemic additionally, and still unable to speak to him. Very disappointed in their lack of service to family members.

mfletcher

My mother was sent there for rehabilitation. 3 days later she started ahowing signs of a urinary tract infection,3 days after that she still was not started on antibiotics, i called to apeak to her nurse and the nurse said she had to many patients to know who was who. We arrived to find her in a hallucinogenic state due to the progression of her UTI, her O2 was off her face and when i asked them to check it her O2 was 72 so they hooked her up to a big tank and a face mask amd put her on 10 liters when she is only supposed to had 2 liters. Her bed was soaked and her bedaide potty chair had BM all over it. With in 2 hours we had her moved to the hospital where they said her O2 was dangerously low and her UTI had gotten so bad the she had to be under contact precautions. If you care for your loved one do not choose this facility. We were there everyday and asking questions and never getting results.

jacobkauffman

My mother has been here for years. All of the staff from front door to nurses station are very nice and concerned for their patients. Being at this stage of life is hard enough but all staff is so very sweet to my sometimes not so sweet mother. They have always been so. I don't see or experience the negativity in other reviews. These people, especially the nursing staff are angels to me.

Anne127302

My mother was on Medicaid, so it was not the greatest possible situation that I would have liked, but Orlando Health & Rehab was as good as we can get. Most of the staff that I encountered was very nice and very caring. Her room was adequate, and it was clean enough. I was moderately happy with it, and if money is a problem, as it was for my mother, it would be a good choice for those who cannot afford anything better.