Page Rehabilitation And Healthcare Center

Kishwaukee

I am stunned that this facility continues to take "victims" in. These people are mean, do not understand nor care about the patient, do not bathe the residents and simply do not care for the vulnerable people who have to come into this abyss. The staff is incompetent. The management is worse. The medications that are dispensed are often the wrong ones, the rooms are filthy, and NO ONE CARES! Do not go there and do not allow your loved ones to go there!

Hannah Hagaman

This facility should be closed. It is full of employees who do not care, do not answer calls for help and are mean. The place is very dirty and full of vermin. I should be grateful I came out of there without any deep harm. DO NOT PUT A LOVED ONE HERE!

Lehmann

I wouldn't take a plant there. My significant other was a patient there. They did not know to do wound care and ended up giving him such an infection it required 3 drains and 3 different antibiotics to clear it up when he was transferred back to the hospital. The place is rated by Medicare as a 1 and now I know why. He was there 2 years ago and they were wonderful but now it is horrible. They don't answer call bells. The PT director was good but the rest was terrible.

Wilmarth

This facility was shockingly filthy. Closet doors falling off, A/C coming off the wall and not working. There were cockroaches in the room, and the staff was belligerent and unhelpful. The rehab services were minimal. The meds that were delivered were always wrong and needed to be re-done. Do not stay in this facility!

ReviewerAT1109B

We've chosen Page Rehabilitation and Healthcare Center. So far it's been fine. We just appreciate what they're doing with my husband, and can still have many happy years there. The staff is very good, because of the COVID problem I haven't been able to see his room, the whole thing, but just from the window, and it seems very nice. It seems very clean.

daddy d

This Facility is Horrible. Please do not let your love ones go there. My Father almost lost his life. Terrible Service all around. I don't know how they continue to operate. They do things behind closed doors. Don't answer phone calls. Just a Horrible experience

RGolden48

Father caught Covid19 while staying in this center due to lack of employee screening and not having residents wear masks or practice social distancing My father passed Center never followed up with us and was not willing to say if other cases were reported. Staff was not particularly helpful to family while my father was there. He passed from Covid sad to say

kaygee

Rooms are cluttered and very small, messy. Staff doesn’t know or care. My family member almost passed out in a wheelchair because he was left there unattended and for too long. Aides don’t answer call buttons in a timely manner, especially the night staff. Food was terrible, pinto beans over rice for lunch one time. I would never recommend this place.

lynlaw7

For the price point, this is a well run, caring nursing home. The facility and rooms are clean, food is good. In general, staff is professional. The social and physical activities are minimal - often residents can be seen in one large recreation room 'watching tv'. (There should be more structured activities available.) The nursing staff is competent and promptly communicates all medical issues. Aides are mostly caring but, again, more oversight would be helpful - they are often the only visible staff. The laundry center is not well run, personal clothing is regularly misplaced. There are some standout staff members and volunteers that definitely help energize the atmosphere for residents and visiting family members.

Wonder Woman

Page Rehab is good. I am satisfied with it. The staff members are OK. They have sitters who watch the residents. Since my husband is on pureed food, it doesn't always look good. However, it smells good, and tastes good, too. The dining area is always clean. In memory care, they have crafts and toss a ball. They also have a salon where they could get haircuts. I didn't see an exercise room, but my husband got physical therapy.

VVMA

The rehabilitation side is pretty good for such a facility, but the skilled nursing was a big step down in staffing and care. Both sides tend to be sloppy with resident's belongings. Clothes were often left on floor of bathroom in a wad. Belongings were lost or carelessly tossed around. Once moved to skilled nursing, the staff were disengaged and rough in handling frail patients. Patients were left unattended on bed pans for long periods of time. Staff often disappeared from floor area and unavailable when needed. We had family there for hours each day. I can only imagine how poor the care would have been if no one checking in. We have suspicions of our family member being restrained without our knowledge. Not suitable interaction between staff and Hope Hospice care. Billing records are like something from years ago and are designed to allow for easy errors in over payment. Staff is non-responsive. Bright spot would be good service. Not so much great food, but they have an amazing gal that works hard to try and find a way to try and make something appealing to seniors that are losing their taste and desires to eat. Additionally, they have a few outstanding CNA and nurse or two on the rehab side. Unfortunately, their level of compassion and caring was totally absent on the skilled nursing side.

Unhappy Client1

Page Rehabilitation and Healthcare Center is not a very good place. They are not very thorough. My mom had her money stolen, so I am not very happy with them. Their care is below average. The food is OK. They have different activities like bingo, singing, church, and a reading group.

DebraCapeCoral

My mother was a resident at Page. I think Page is a good facility if your loved one is semi-sufficient, able to speak out when things are wrong and dementia does not have a firm grip. My mother was 92, very frail and deeply in the final stages of dementia. Therefore my experience with Page was not great. The staff for the most part are baby sitters and people movers, not terribly skilled in working with patients or actively engaging with patients. They are careless with the residents personal belongings, my mother's clothing, glasses, shoes, blankets, etc were constantly lost and it was up to me to try to find them. The family meeting with the administrative staff and the family is really nothing more than paper work to ensure they are being paid, no real information on progress, no advice on how to make the experience better, etc. I toured many facilities and selected Page based on the number of staff members I saw working and what appeared to be a caring community, in hindsight I think I could have done much better with other options in the area for my mothers situation. During her 2 month stay, I never had the opportunity to speak with a Provider that could explain why my mother still had pneumonia after 2 months at their facility. I was always told "she is receiving the care she needs". I also never had a discussion with any clinical staff regarding medication changes, only that they were changing her medications. My mother passed away after 2 months at Page, I still have no real information about what happened on her final day.

Caring112344250

The staff at Page Rehabilitation has been fine with me so far. Every time there has been any kind of just a pain or little accident, they will call me right away and tell me of what happened and what they are doing about it. The apartments are up to date and clean. The dining room is nice. They have been good with me, and I am happy with them for now.

sharon6449

My mother was at Page Rehabilitation and Healthcare Center, and it was a good experience for us because we were with her the whole time. And they knew that. They were very well aware that somebody would be there by 7 A.M and that we left late in the evening. We would recommend it, but there were also things that went on in there. But we were with my mom, and we did not let her out of our sight, and everything has worked out really well. There were a lot of people who were very good, and there was a lot of lazy employees there as well. All in all, if my mom would have to stay in a place long-term, she said that she would go back there. And then, she was in a room with a lady who'd been in there long term, so that made us feel better because we had that woman watch after my mom. So as far as my mom's standard of care and what she had experienced in there, it was good. They assured us that if she had to come back, she could come back and to just give them a call. Maria -- she was the cleaning girl -- lifted your spirits no matter where you were. She came in and talked to mom, cleaned her room, and was just very delightful. A man named Rick -- the case worker who's on call 24 hours a day in case of elderly abuse -- was wonderful. He even told us aside, that if we had a problem with any one in there to call him and he would personally take care of them. He even gave us his number personally, and I believed him. The head personnel was -- at first -- unfriendly, and then she was very good. There were some nurses that took care of my mother, and they were just very good.

Mary65752650

The staff at Page Rehabilitation & Healthcare Center were professional, they took good care of the residents and had a lot of patience. They helped the family and supported the family as well. I liked the staff above all and their work schedule was different and they gave reports to each other.