Terrace of Daytona Beach

sharonr126

My mom had gotten sick and almost died in the hospital. Before that she was mobile, lucid, took care of herself. After awakening from a coma, she had to go into rehab to learn to do basic things again, although her mind is still sharp. My niece toured the facility and everything was made to look good. My mother was transferred and the nightmare began. This proud woman sat in urine soaked diapers until someone was good and ready to clean her up, even though she would alert them to her need. She had fallen on the floor, broke her nose, and no one came as she yelled for help. She layed on her face, in a pool of blood and food from her tray that had fallen with her and no one came. It was only after someone was walking past her room and seen her on the floor that someone then came to her aid. The staff wouldn't shower her until we (her family) got on them. Her rehab was a joke. The whole 3 weeks she was there, she made no progress, but after only one week at home, she was walking with the assistance of a walker from one room to another. Medications were not even given on the day of check out and took them all day to call them into the pharmacy. The CNAs and nurses are unfriendly and un willing to help. When I asked how my mother fell, we were told it was her fault. She had suffered a broken nose, but the nurse seemed very uncaring to her obvious pain. Thank God we came in and took over the care of her that day or she would have suffered more with pain. They had even cleaned all of the blood off of her. Our son gently washed off the blood from his grandmother. My sister was told that they would like her to stay another few weeks to try to make some progress on her rehab, but she refused and my mom has really flourished since she came home.

ashby214

I am a personal caregiver of a client that was in this facility. In the beginning everyone goes out of their way to assist you as best as possible. The facility is very beautiful and well kept. The meals are nutritious and and appetizing. The problem is unless you keep up with the staff they will slack off and not give your loved one the care they deserve. Two weeks into our stay I walked into the room and my client was soaked from head to toe in urine. This happened more then once and when I asked for them to clean her up I was given an attitude from her aides. The aides complained about how overwhelmed they were because the facility was understaffed. That is not an acceptable reason to leave a paitent in their own urine for 12hrs. The day of my clients discharge she was due to leave at 2p so they never brought her a lunch tray or changed her depends in the 6hrs we were waiting to be discharged. You have to ve very vigilant with your loved one to get the care you pay for and deserve.

someone-in-volusia-county

I am giving The Gardens one star because I can't give zero stars. We had a loved one live here for a short time and it was a terrible experience. This place is beautiful but don't let that fool you - there is no heart and the service/care is minimal.. I can't tell you how many times I would show up and have to chase down a staff member to get answers about patient care. I would enter the room and smell urine soaked clothing rotting in the closet. I don't think our loved one was bathed or showered while there. In addition, the food was bad; everything came out of cans - s/he often refused meals and this is someone who loves to eat. The saddest part is that the staff we were able to connect with seemed to want to do better - they were just completely overwhelmed and overworked. When we moved our loved one to a new place the clients across the hall cried - they told us we were the only people willing to spent time with them. That is really sad. I would think long and hard before I would place a family member here.

Ron25

Terrace of Daytona Beach had a small number of residents in the assisted living portion, which is only 10, and during the course of the tour, the person who gave the tour seem to know them all. The staff seemed very accommodating and seemed to go out of their way to preserve the dignity of the individual residents, and those were all pluses. It's also nice because it's near a shopping area. They did not have their own independent transportation for a lot of out-of-resident activities. They do have a van that takes them to doctor's appointments. Their dining room and their dining selections were all similar to the other facilities we've toured. Their rooms were actually a little bit larger and nicely appointed. It's a clean facility.

Caring490660

When I parked at The Terrace of Daytona Beach I thought how beautiful the building and landscaping was. As I walked inside I also thought it was very tastefully decorated and spacious. All the residents I noticed when I first walked in seemed to be very happy and either chatting or enjoying a television show or just walking around getting excerise. I was met by a very friendly staff member and she informed me that the residents all are quite happy living at this facility and I agree. Everyone was extremely friendly and happy. I noticed that they offer a wide variety of activities for the residents and also a variety of outings. This facility is located very close to the largest shopping mall in Daytona Beach so everyday they offer a shopping outing to the mall. The menu has a wide variety of items and many specialty diets are also listed. I arrived just before lunch so I was able to smell and actually see the lunch items as they were being prepared. There are walkways outside so the residents can enjoy the fresh air, there are several television rooms, quiet day rooms so the residents can enjoy a good book if they wish and there's even a courtyard and a patio outside for those that like to be outdoors.

Unknown

This ALF is smelly, filthy and the patients are unkept. They fall a lot and have black eyes and bumps on their heads. The administrator is replaced once every six months. They are in the habit of firing their employees very often Unsatisfied Customer