Indigo Manor Nursing and Rehabilitation Center

Resident kin

(I understand that with the current situation in the U.S., this may not seem like such a kind review but keep in mind that this review is for an experience dating from 2017-19.) I cannot give this facility a glowing endorsement but I also can't say it was totally bad either. On a good day it is okay. On a bad day, well, not so much. COST - Grade A plus The biggest positive was that it was affordable, the most affordable in the area that we found. (Our relative lived there because she (and we) couldn't afford the average $4,000 and up monthly fees that other places were charging.) But, as they say, you get what you pay for. At the time my relative lived there, it looked similar to an elderly person's home, inexpensive, worn furnishings, dated, a little shabby and run-down looking inside and out. (It has since had some exterior renovations and looks better now.) FINANCIAL ADMIN - Grade A plus The people working in the financial admin office were at the top of their game and pleasant to work with. ROOM - Grade C minus When my relative moved in, it was freshly painted and the carpet had been cleaned. However, in her room, she had beaten-up furniture -- a broken chest of drawers, one drawer with no front on it at all and a wardrobe that didn't shut because it wasn't deep enough to contain the width of a hanger. This armoire served as her only closet. My relative complained the mattress hurt her back. To be fair, the staff switched it out with another one but this didn't seem to make any difference. While my relative lived there, she was moved three times to other rooms for various reasons. Not a good thing for an elderly person needing continuity no matter the reason. LAUNDRY - Grade C minus Her "clean" clothes had untreated stains, and were left as inside-out, wrinkled balls and then stuffed into drawers. Other clean clothing was slung half on and half off of hangers in her wardrobe with some of it ending up on the floor of the wardrobe. FOOD - Grade B She told us that the food was "okay" but that they had spaghetti "all the time" which she didn't like. She did like the chicken which thankfully, they also had often. DINING HALL - Grade C On one occasion a visiting relative had the opportunity to eat with my relative in the dining hall. She said "It was the most depressing thing I have ever seen. Everyone stared at their plates. No one spoke. When I went home, I cried thinking about it." To be fair, we never ate with my relative in the hall and she never mentioned it being good or bad. Knowing that she wasn't shy about letting someone know if she didn't like something, we will say this must have been an average experience in her mind. TRANSPORTATION - Grade F On one occasion we were called long-distance by my relative's audiologist and told that the facility had sent my hearing-impaired, dementia-diagnosed relative to her audiologist appointment on a public bus that traveled all over the city. Luckily she made it to her destination. However, she was left at the audiologist's office all by herself at 8:30 in the am. There was no one else around nor was there any other office open. The audiologist's office didn't open until 9:30. And her appointment wasn't until 10:00! The audiologist was outraged and had the office manager call the facility to talk to them about this. She was apparently told off by the administrator for daring to suggest that this was an irresponsible action. Obviously, when they pulled into the parking lot, they were shocked to see such an elderly lady sitting there all alone in front of their office. She was just perched on her walker (thankfully it had a seat) waiting for someone to come. For an hour. By herself. SECURITY - Grade D We know that she had money and jewelry that mysteriously disappeared into thin air. Twice she was given $100 in cash for little things she needed like getting her hair and nails done. Twice it disappeared from her drawer. (We knew that nothing would be done about it so we didn't even bother to discuss it with the staff. The policy there was that nothing with a value over $50 should be in the rooms. Good luck complying with that policy. My relative had articles of clothing that were more expensive than that.) There were pieces of jewelry that we KNOW she had when she moved in but didn't have when we cleaned out her room. Is it possible other elderly residents helped themselves to her jewelry and money? Yes. But is it likely when she rarely left the room except to eat, along with all the other residents or at night when she slept, along with all the other residents? The one positive security aspect was that the exterior doors were equipped to lock automatically and one had to have a code to open them from the outside. STAFF (Administrator) - Grade D minus My relative was being treated for dementia and as a result, could be cantankerous and stubborn. As a result, she and the head administrator fought regularly. According to another resident, they actually had shouting matches! On several occasions, the administrator threatened in words to throw my relative out or intimated that it would happen if "things didn't change". The threats were either spoken directly to my eighty-eight year old relative (at one point she was told she had "45 days to make other arrangements") or to us whom the administrator knew lived many, many miles away (We had major stress just hearing about this, knowing that we would have to really scramble to find somewhere else for my relative to live. From afar) At one point, a psychologist was hired to follow my relative around because of her being "difficult" and "willful" -- without anything being said to us about it at all and in spite of there being a hefty cost for quite a few "30-minute sessions". Thankfully, my relative's insurance paid for most of it. (We found out about the psychologist completely by chance from another visiting relative who encountered him.) My relative was incontinent. She said that when she had accidents (which she did pretty regularly), the administrator "yelled" at her for it because of the smell and inconvenience of having to clean it up. It's understandable that it isn't fun cleaning up urine. And whether this "yelling" occurred as stated or not isn't the point. The point is that my relative PERCEIVED that she was being yelled at for something she couldn't help. Pretty much every day. Towards the end of her time there, the administrator told us twice that my relative would be dying soon because she was talking about people who had passed on -- it was said very cavalierly as though we had no emotional connection to this person and were all looking forward to that eventuality! GENERAL CARE - Grade B+ Most of the lower-level staff were nice enough to my relative and some were very nice. There were a few my relative absolutely adored. I think that most of the staff work hard at their jobs and care about the residents, though there were one or two that my relative called "mean". The bedrooms, bathrooms and social areas were kept clean enough. The facility offered opportunities for socializing (going to Walmart, holiday dances, day trips, movie 'nights', crafts) and other personal perks like hair-dressing and manicures/pedicures. And to be fair, there were probably at least some beyond-the-call-of-duty interactions with my relative that we were never made aware of. I'm guessing that sometimes the staff did have some unhappy occurrences when my relative was in one of her prickly moods. But this is an Assisted Living Facility with a probable average resident age of 80-85. I doubt there were many residents who weren't an inconvenience of some sort or who beamed sunshine and rainbows every day. The elderly, because they are lonely or depressed or in pain, can be unpleasant at times. And when one works in an Assisted Living Facility with elderly people, it's part of the job to accept and deal with this aspect. So, I cannot give extra points for "putting up" with a crotchety someone on a regular basis. Therefore, I cannot in good conscience endorse this facility as great or even good. It is merely okay. I would NOT recommend it if you don't live very near by to monitor and control the situation of your relative. However, if you do live nearby and can visit often, there are reasons why it may be worth considering with the biggest ones being the financial aspect, the lower level staff's general cheerfulness and the social opportunities. All things considered I'd give it a Grade C minus. And with our experience, I'd say I was being more than fair.

Jackie Rita

The Social Service Department is very unprofessional. They assured me that they would advise me of the agency to provide follow up care at home and never did. Not even the nursing dept able to provide this info. Unacceptable. No-one takes responsibility. The Rehab staff are great, especially Jenny and some of the CNA's are, especially Jamie & Carolyn.

scubatrax

We had terrible service for my wife's mother in the rehab facilty. Paperwork was never filled out unless asked for multiple times. Senior staff did not communicate with our family very well at all. We were moving my mother in law into assisted living 3 hours away and Indigo manor made the process very difficult. One day they called and said she was out the next day and then blamed the insurance company. Turns out Indigo manor knew all along that could be the day, but even when we asked they told us she would be staying longer. Scared the heck out of my mother in law. Even on the pick up day, details like oxygen had been overlooked. I would not recommend this facility to anyone.

Erik205511

Indigo Manor was average quality, but the people were very nice. The patients seemed very happy there. The rooms were about average, but the rooms and the common areas were clean and well maintained. The facility location was ideal for me but not necessarily for my father. The grounds were clean and not in disarray. They had the lowest price in the area.

Susan230043

Actually we did have an appointment at Indigo but the girl, who was taking prospective residents, somehow did not get the message. But other than that she was very friendly, and when you are not expecting someone to come in the middle of the day and they do, but she was really so kind and cool and everything about it. And that place I liked the assisted living part because the rooms were all one room and they were not chopped up, so I liked that. Indigo Manor was fine. My main thing is most of these places have carpet in the residents’ rooms. I understand having carpets in the hallways, but carpet in the bedroom? I know I will never move into a house or apartment or whatever that already has carpet in it. It is going to be either ripped up and put hardwood floors or put new carpet; I’ll never live on somebody else’s carpet. So those things I don’t like. I am giving it a four only because I liked the lady who was there. Would I want to live there? No.

Rob11

Everything is clean, and the food is good at Indigo Manor. They take good care of my mother. She is happy being in there.

Cheri12

The staff was fantastic at Indigo Manor. They were great people. I was very happy. The facility was fantastic. The rooms were a little bit small, but they were still very nice. I did not see any of the apartments. My mother-in-law was in the memory care unit. I was very pleased. They had a lot of activities like nail painting for the ladies.

Laurence Mitchell

I am a 66 year old hip replacement patient and was there mid Sept 14 to mid Oct 14 and could not have had a nicer rehab or nursing staff

AMC7

If I could, I wouldn't give this facility any stars. My mother was seriously hurt at this facility. No one knew what happened, and no one could answer any questions. My mother cannot walk, talk or do anything for herself. Someone had to know what happened to my mother. I would not recommend this facility to anyone.

careforelders

I was very upset and disgusted over this facility! I have had a family member there this year and she walked right out the front door! Anyone can just walk in without signing in and walk out without a soul noticing! Their carpets are worn and the hallways reak with a heavy order. The rooms are dirty and the walls are filthy. The ceilings look like they have black mold developing. Everyone's too busy for aeven a second to help you or to even stop and talk. The administers are rude and especially to their staff! There are some very hard working nurses and nurses assistants in the building and I've over heard and seen with my own two eyes how unprofessional they are to them. I've heard the DON yell multiple times to aides and nurses and one specific episode she had with an aide in front of residents even!!! I am not one to be mean and nasty or write bad reviews. In fact this is maybe the third not so good one out of 22 I've written ever! However, it is the worst yet!! Also I notice on this site a couple good reviews and bad ones yet on their website they only post and show you the good one!!! Very unprofessional and under handed.

Alan10

Indigo Manor was probably the nicest place in the county. The staff were great, and the care they gave was really good. There were a lot of staff for so few residents. They also had a long-term stay, and they did a pretty nice job. The place was very clean, and they kept that up very well. The rooms were a good size. My mother had no comments on the food, and I was not able to try either.

Phyllis15

My mom went to Indigo Manor in their rehab facility for six days. The place very nice and very clean. It was like a hospital and I was very impressed with it. The staff were wonderful and when we were there, they helped me and my mother. My mom likes the food there.

tracker1111

Indigo Manor is one of the nicest centers I have ever visited. My mother has been at several in the area and Indigo shines against all of the others. I have NEVER seen a nicer or more caring staff! My mom was there in 2006 and then again in 2012 and a lot of the staff was the same. That says a lot. I have been given phone numbers of administrators at home on the weekends, and they couldn't be kinder to me. My favorite nurse also has her own mother in the facility. The residents as well as their guests are extremely friendly. My mom is home now, but I would take her back again if she needed to go. Fantastic in every way!

Caring490660

When I arrived at this facility I thought it was quite large and reminded me of a state run facility. There was ample parking for visitors and staff, but I did notice that the facility seemed to be located in a rough type of neighborhood. I was hesitant to leave my car even though I had an alarm on the car. There were men and teenagers just hanging around on the corner and in the parking area. As I walked inside I did notice an unpleasant odor, worn carpeting, furniture that had definitely seen better days. Also I noticed that when a person enters the facility they do not have to check in, they are free to wander around. I did "wander" around and noticed that a number of the residents were just sitting alone, not talking or taking part in any type of activity, some were very poorly dressed, buttons not buttoned properly, etc. When I did happen to see a staff member it was as though they were in such a hurry that they had no time to really spend talking to the residents or help if the need be. I did notice that they had a spacious dinning area and there were a number of different dietary items listed for that day. Also I noticed that they also had a list of activities that the residents could take part in if they so desired.