Heritage Waterside Luxury Senior Living

Joanne

I went to Heritage Waterside Luxury Senior Living for my brother and sister. Everything was excellent. The staff was terrific. It was great. I liked it because it was on the water.

Joyce

Heritage Waterside Luxury Senior Living was a beautiful location. The general front sitting area was not very large, but the sitting area in the restaurant was fine. The staff was very helpful and friendly. They had a gym, a salon, and a courtyard, but no pool. The cleanliness looked very nice. We liked the larger bedrooms and they had a very nice garden area.

Lynn

I liked Heritage Waterside Luxury Senior Living. When you look outside, you can see the ocean from your apartment. It was lovely and I had absolutely nothing against it, except the very limited balcony rooms and its cost. Also, they did not have a full kitchen. They give you all your food, but I would prefer a place with two meals a day, rather than three. I want to be able to cook/prepare my own breakfast or grab a yogurt and stay in for lunch. I don't always want to eat out. They had a big courtyard, a walking path, and a boat that comes to the dock every so often and they go fishing. My overall experience was still very nice. The woman I talked to was very nice, very sweet, and very helpful. She showed me everything I needed to see. The place was lovely and clean. It just didn't meet my requirements, but it might be perfect for somebody else.

Kim

I would give Heritage Waterside Luxury Senior Living an amazing review. They were very accommodating, the residents that we interacted with were very happy, and everyone knew each other by name from looking at the back of someone's head. It's just more of an independent living facility that my dad is not, at this time, able to be in. We would have wanted that for him. They can approve or reject applications to move in and that was to me, very impressive. Initially, it was disappointing because they could not provide my dad the care that he needed, but I appreciated the honesty of letting us know rather than putting him in there and him failing. They have daily activities but it was more relaxed. They would provide a few things here and there, but again, more independent living than assisted. The assistance is if you don't need a whole lot like maybe for medicine, if you have to be reminded and you need them to bring it to you, then that's good and they can do that. As far as past that, they just told us that they were not able to accommodate the needs that the doctors had for my father and I appreciated the honesty. The rooms were pristine, very neat, very organized, and very clean. Everything was very clean, no complaints about that. We were hoping that they would accept dad because of it being on the water and my dad loves the water and fishing. It didn't work out, which it wasn't meant to be. The tour we had was on short notice but they had no problem accommodating and taking us around and it was beautiful.

Provider Response

Julia

I stayed in Heritage Waterside Luxury Senior Living for respite. It was nice. The people that were in the front office, the reception area, were very nice. For respite, it's a nice place to stay because it's a good location. It's only a block from the beach and it has good parking. There's not that many people with cars, so you can park there easily. It has surface parking and the food is pretty good. Some meals are better than others. Breakfast is always good, lunch is usually good, dinner is kind of hit or miss. They didn't have that much of a full meal at dinner, they had the full meal at lunch. So that was OK, but I just had to get used to it. They just have kitchen cabinets and a refrigerator, but nothing else. You have to go to the main dining room for all your beverages and your food, and on our floor, they had a microwave down the hall. You could heat up things, so that was good. They had social activities almost every day. They had card games you could play. I didn't do that, but they had that and they had bingo. They had three happy hours every week with music. They had a special party for the Super Bowl. I didn't do most of those things, but some of them I did. I did the happy hour.

Hideko

Heritage Waterside Luxury Senior Living has a very elegant feel. It seems to be very modern technologically. It had all sorts of monitoring systems that seemed much more sort of Big Brother-ish like they're keeping an eye on you all the time but in a good way. It's owned by just one doctor; it's not like a conglomerate. They're full, too. I went to independent living. It's glamorous. It is right on the river, so a lot of the units face the river. It has a river view. It has a lot of technology integrated into the rooms. The whole facility didn't have that friendly feel. It had more of that kind of rich person's aloof feel, but with a high level of care. Luxury is a good word for it. The staff was medically wise the most knowledgeable of all the people we had met on all these tours. They have a dock to the river. They have a TV room and a card game room. It seemed like the staff was accountable all the time, so they had these electronic boards in the hallways the staff had access to. They always knew who they were supposed to check on and when. It seemed like you would be more comfortable knowing that your loved one was really looked after or they wouldn't fall through the cracks, so to speak. They would know if somebody missed a shot or a pill or whatever. Medically-wise, I think it's more on top than all the rest.