Alto Clermont

Regretfull Daughter

I was encouraged by Crane's View Staff to bring my mother, who needed complete care, to their memory care center. I thought I was doing the best thing for her, rather than putting her in a nursing home. The only thing my mother could do was to try to feed herself. She needed TOTAL CARE. I was told they could handle a few total care clients. The staff are all very nice and appear helpful, however, they did not have the time to take care of a person that needed full care. She didn't even make it a week in that facility, as she fell from her bed, and died there in her room alone, unable to say a word. As hard as it is, be aware that Crane's View is not staffed well enough to be attentive enough to take care of someone who is completely dependent.

Provider Response

Joanne

My mother has been in Crane's View Lodge Assisted Living & Memory Care for four months now. They're excellent and the staff is really good. They help with bathing, dressing occasionally, all her meals, and medication. They dispense the medication so she doesn't have to worry about dropping a pill because she's got Parkinson's. She goes down to an exercise group. The food is excellent, I ate there a few times with her and it's really good. No problems at all. They encourage the family to eat with them. They always have two main courses and they've got another whole menu with sandwiches, hamburgers, and hot dogs. They have a wide variety of things to choose from. She's an avid Scrabble player, but they did not have it, so the staff found other residents to play Scrabble with her and they now have it on their activities board. I thought it was awesome that they went out of their way to find other residents that were interested in the same things. They have music come in, play Bingo and various card games, do arts and crafts, take day trips to different restaurants and different stores, and they have wine and cheese hour before dinner. They have different things all the time. In cooler weather, they have an outdoor fire pit where they have s'mores. We had her in a different facility, which was very similar, and here we're saving $800 a month. It's definitely very good.

Cindi270471

Crane’s View was very expensive, and my dad doesn’t qualify for it yet on long-term care insurance. Besides the fact it was high quality, brand new, and had all the best finishing, the staff was superb and the marketing person was just outstanding. However, it wasn’t the right fit for my dad and one of the staff recommended to us another facility. The rooms were huge and the dining room was just beautiful and looked like a cruise ship. There were tons of activities; we saw people playing games and watching movies. At lunch time, everybody was eating and talking with each other. If my dad needs assisted living in the future, I will move him over there.

Jenn5

My mom is in Crane's View Lodge Assisted Living & Memory Care. The staff is great; they’re very caring and knowledgeable. They help with activities and anything that she needs and they’re quick whenever she needs something. They have great facilities. They offer 3 meals and I think there are 1 or 2 snacks throughout the day; I enjoy the food. Sometimes, they do gardening outside. I know they always go for walks or even just to hang out outside to get some fresh air. They have a doctor that does go a couple of times a week so if she needs anything, he will see her there.

Don117380950

Crane's View Lodge is a new facility. It is a big open airy place. We like the openness of it. The rooms are nice and very room. The facility is only built like a year and a half ago, so obviously they have taken advantage of building assisted living facility from scratch with today’s standards. They have similar activities with the other facility, but my dad is not going to be playing bingo, but he likes to have dialogue with people. The food seems OK, and they’re making effort with it. Going in there, all the sales people and the nursing staff are all fairly good.

Anonymous117799250

Crane’s View Lodge is a very high-end facility. It’s beautiful. Everybody there is nice; they know everybody’s name. Most of the staff seemed friendly and knew all the residents. The rooms, the dining area, the whole facility, are gorgeous and top-notch. They had a beauty shop. They had a walking area. If not for the price, I would give them a perfect score. I want to go live there.

RB1

Crane’s View Lodge was fabulous and brand new. It was very much like a lodge with big, open space. They have menu dining that was more like a cruise ship dining. The rooms were nice, average, and the ambiance was more like a resort hotel. The staff was very thorough and very pleasant. However, it was not in the economic range of our friend financially.

Anonymous117122550

I visited Crane's View Lodge. It was an excellent place but more of an assisted living. The people were very nice and accommodating. I was very pleased with it.

Amy109159650

We chose Crane's View Lodge Assisted Living & Memory Care mostly because it was newer, and they accept Medicaid. It is less than a year old. My parents have a one-bedroom apartment with a full bathroom and a big bedroom. They also have a large living area that has a little kitchenette.