Heron Pointe Health and Rehab

This is s smaller fscikty and a bit older one as well. But Herron Pointe is well maintained and kept clean. This facility is much better than the alternatives many of the patients face without Herron Pointe. The staff regularly check on the patients and the he food is good. Alternative menus are offered. One patient asked for a late night snack at 9:00 pm and the nurse went and got a sandwich for her. I thought this was a nice thing The rooms are small but clean

Unless you hate your loved one, do not bring them here....my father is supposed to have 1.7 to 2 liters of nectar thickened water to keep hydrated.....they give him one glass maybe....and a small bathroom glass a day. Oh, but they do leave him a cup of regular water overnight with a straw in it which could kill him as he has dysphasia. He just recently had aspiration pneumonia........I have printed out a medical instruction sheet as to how they are supposed to feed him but I doubt they will read it. I bring in things that he will eat and all dietary compliant like peaches and pears, applesauce.....and even when Dad refuses what they call food, they will NOT give him any of the snacks I have brought him even though all were approved by a nurse. they just fixed the roof but had garbage cans all over the hallwys catching drips.....3 weeks ago they informed me they had no water at all........I just spent over 100.00 to buy my Dad bottles of nectar thickened water so lets see if they have the decency or the heart to let him have his water.........they are after all not supplying it, all they have to manage to do is pour it in a glass.........My Dad was served a fish sandwich....which actually half a fish sandwich.........apparently the fish wanted to get the heck out of this place too because there was no fish in between the bread............they leave his dentures in his mouth and Dad has stints and pacemaker...gum disease and heart disease are related.......the administration is rude, unknowledable and very sarcastic to family members........when you leave it is with a feeling that you have not been in a nursing home, but a badly treated physc ward............One Flew Over the Cuckoo's nest comes to mind

This place is horrible. The director of nursing tries to manipulate family into not visited late at night. What is she hiding, well I finally figured it out. They are way to short staff at night. The staff that are on duty are either playing on their cell phones or on internet dating sites or watching TV. The CNA's usually don't change the residents all night until around 4 am, so these helpless residents have laid all night unchanged.

This was a great facility. My mom received the best care during her short rehabilitation stay. The nursing staff was attentive to my mothers needs and I felt very comfortable leaving my mom in their hands. I am very appreciative of Heron Pointe and pleased with the progress my mom has made. I was impressed that the administrator met with me and my mom soon after her admission. He truly seemed liked he cared about my reaching her goals and receiving excellent care. Thanks, Travis