Boynton Beach Rehabilitation Center

bergbon

This place is horrible. After only 2 weeks I moved my father out. He was suppose to get an IV drip antibiotic and didn’t get it for 4 days because they said they were out of IV stands. Everyone very rude. No one returns calls. Food horrible. I could go on and on.

Cheryl

My husband is in Boynton Beach Rehab. The staff is very slow to act. He doesn't even touch his food. He barely eats anything, and he says the food is horrible. I've seen a couple meals, and they're not appetizing to look at. He also needs help with cutting because he can eat independently, but he can't use a knife. He can't properly cut his food, which they didn't do. For the staff, nobody knows anything. When you ask a question, they'll say, "Go ask that lady," and when you ask her, she says, "I don't know, go ask that lady." You're running around in circles, and you don't get answers. They wash the floors, and they clean it. It seems to be clean to me, and I never saw a creature running on the floor or anything like that. They sit there constantly with their waxing machines, and they're always on top of the cleanliness. For the activities, they have a big schedule on the wall. They list a lot of activities, but I never saw anything going on, but I didn't walk around the whole place. It's not that he is being ignored, but everything is done slowly. If he needs a change, it will take more than an hour for someone to change his underwear. You press the nurse's call button, it takes them 15-20 minutes to show up, and sometimes you have to press it again. The staff is very slow to move, but once they do move, they're OK. If he needs help to get in and out of bed, it takes a while to get the staff to do it, but once they come in, they're fine. Therapy is good, they worked with him, and improved him from when he got in there, so I would say the therapy is pretty good.

patient advicste

Our family had several negative experiences. They had no floor or bed protection for persons who were a fall risk. My mom was discharged from the hospital for rehabilitation from a broken hip. My mom fell out of bed and was back in the hospital. The EMT reported staff did not know how long she was on the floor. The hallways smelled of urine on some afternoons and they lost most of her clothes she was admitted with. The recreation staff were very nice and helpful.

not a very caring nursing staff

I am the daughter of one of the residents at Boynton Beach Rehab Center, on Thurs January 21, we were given the sad news that my dad had been infected and tested positive for Covid19 at the facility. My first reaction was to call the facility and get more information regarding my dad’s condition, I left repeated messages and called several times and their excuses were that the nursing staff were at meetings and couldn’t take the phone call. As of today, no one from the staff has returned my calls. My sister was at the facility on Friday Jan 22, and asked to speak to his nurse, and waited more than an hour and no one came to give her an update on my dad’s current condition, she left without speaking with anyone. It’s frustrating to our family to know the type of care they are providing. In addition, family members are restricted from visiting and a covid test is required to be performed at the facility but yet current residents are getting infected by the staff members. I’m concerned with the type of care is been provided.

Lalita Virasawnir

I would like to compliment Lalita for the courtesy and service that we received from her when my husband was admitted on a friday night after hours. I requested a single room and when we arrived it wasn't available. she immediately arranged to place him in another room that she had housekeeping prepare. She was most courtesy and extremely concerned. Florence and Peter Handler

oyvayisme

Staff is awful. Won't answer a phone call. Won't help patients go to a bathroom. Mad at the patients. Had to order a private duty aide. Stay away if possible.

BC

Everything seems to be fine at Boynton Beach Rehabilitation Center. We haven't had any issues since my mother-in-law moved in, The therapy is excellent. The staff always seems to assist her anytime I ask for anything, and they help with medication. They have private and semi-private rooms which all seemed to be well taken care of. They're actually doing some upgrades in the facility. It's very clean and there's no odor. There are always activities and I actually see the patients doing their own activities, like going to the activities room to play card games and dominos. They have movies and popcorn, and entertainment that comes in.

determined to Visit

We drove my mother who is 100 years old from Tampa to Boynton Beach to visit her niece who is a patient there. Upon arriving we asked to use a wheel chair for my mother to get to her nieces room which was located in the back of the facility. We were told we could not use a wheelchair. She walked with her cane to visit her niece who is named after her. We passed numerous wheel chairs walking through this facility, but she was determined to see her. This gave me the feeling this place was very unfriendly to family which is an important part of a patients recovery.

Edgarbernie

My mom was there for rehab after having pneumonia and "graduating" from a long term acute care facility where she was for several months. She was at Boynton to get strength back to begin to walk again. At admission, she could not get out of bed, had just gotten off a ventilator, had many medications that needed to be administered, was a heavy woman, and was anxious. She needed caring folks around her and skilled, competent nursing. Unfortunately, that is not what received. Overall, nursing staff is not concerned with patients at all, though there are a coveted few that do, and you feel elated when they are there. They particularly despise heavy people, as it requires 2 people to get one out of bed into a wheel chair, and the rehab is really not "set up" to do this....they must borrow people to help, and the second person is almost always annoyed. To ensure her safety, it required us as the family to have someone there until bed time, and then we ultimately hired a private nurse to watch over mom during the night.. Even so, danger was always present. We had to watch for medication mix ups or negligence at all times, and still encountered that while we were present. In addition, though in the end, physical/occupational/speech therapists did wonders for mom....she amazingly walked out of there with a walker...the first PT/OT team was just bad, threatening my dad every day to "release" her as she was not working hard enough. Turns out she was on the wrong meds, which caused her to be woozy and exhausted. We told PT/OT that this was happening, but, like the nursing staff, they did not seem to care. but Once we got mom on the right meds, which was a feat due to the doctor they contract with actually "firing" us because we asked him too many questions during my mom's medication debacle (not kidding....though we then got a physicians assistant from the other contracted doctor who saw her and was easier to deal with....never saw doctor though) and we replaced the derisive PT/OT team, she began an amazing recovery! Her new PT/OT team had faith in her and she rallied. She as like herself again! Our family got used to having to be there every day...my sister moved from the northeast to be there, and being there allowed her to bing several issues to the administrations attention, including a blood clot in moms arm which went undetected by the staff. In the end, Mom made a wonderful recovery, and is home and walking stairs now, after a full 6 months of being in hospital and rehab. Do I think Boynton is a good rehab? I gave it a 3. If you are protecting your loved one 24/7 and not trusting the nursing staff (and be prepared to constantly manage them/argue with them, as they don't respect families either) If you create a personal relationship with the director and the head nurse (I suggest a meeting and then constant follow up), If you make sure to get the "right" physical therapy team that is caring and non-judgmental (which means creating a relationship with the head of the department...she is very nice) If you get the contracted doctor with the Physicians Assistant who will be accessible to you and not the other who will "fire you" for trying to contact him, If you triple check on everything, from transportation to outside doctors appointments to medication to appropriate food....well then, yes...your loved one can recover at Boyton. But boy, it's an overwhelming burden on the family, as you become the Advocate/Manager/Diagnostician/Protector of your loved one. Is this unique? Probably not. I have been told that Boyton is considered one of the better rehabs in the area by outside nurses, which suggests a sad state of affairs in South Florida. But, if you do all I recommend, your loved may recover., like mine did.Without constant vigilence, however, they may not make it out.

anonymous115008150

I hated Boynton Beach. The staff was mean, not nice, and never seemed to try. I’ve had problems with my husband’s care there, and they knew I wasn’t happy. He lost a lot of weight. However, the people in the rehab department were wonderful and worked really hard.

Warning from a concerned daughter

Great rehabilitation folks, impersonal and rude nursing staff. My mother was admitted after hip surgery and I was able to visit twice a day. She enjoyed the rehab therapy but was having trouble getting attention from the nursing staff regarding her medications and routine care. The morning of her fourth day she said she didn't feel well. By the time I returned in the evening, she was drenched in sweat and incoherent and I was told she had been that way for several hours. The nursing staff were unconcerned and irritated with me for being angry and insisting that the doctor was called. They said it was probably a reaction to something she ate at lunch and they wanted to wait until the doc came in the next day. I forced them to call an ambulance so they ordered one on a non-emergency basis then they all disappeared and didn't move from their chairs at the nursing station again, even when the ambulance arrived over 30 minutes later. By the time we got Mom to the hospital, her blood pressure had bottomed out and she was in renal failure. She was in the hospital for a week with a horrible gastric infection. Nobody from Boynton Rehab has ever bothered to contact her or the family. She did not return there when she was released from the hospital, of course. We're extremely happy with the rehab center she's at now.

Unhappy relative who wants to protect others

This center has a good rehabilitation staff, yet uncaring nursing personnel. The nurses are frequently annoyed when a question is posed to them. There is lack of concern for patient satisfaction and a high emphasize on staff work load and liability issues. There were also 2 mistakes when staff called a non-family to discuss the patient's plan of care which is a Hippa violation, lack of concern or appropriate bathing for the member's hygiene, lack of concern for ADL access for each patient or related frustration, and untimely response when a patient needed help. In one extreme situation, six weeks of dirty clothing were not laundered and underwear with fetus was thrown in the back of an closet. Find another facility since Florida is loaded with rehab agencies.

Frank31

The people are very friendly at Boynton Beach Rehab Center. The place is very clean, and they have good food. My mom-in-law's room is like the size of a master bedroom, and she has her own bathroom. There is room enough for a queen size bed, dresser, and a television.

Elise2

My aunt is in Boynton Beach, and it is better in the beginning. The place is clean. Some of the staff is good, and some are not. They aren’t really that attentive; when she first came they were more so, and now that she is long term, she is not getting the attention. They had a very good rehab part, and they were very good with her there.

Kevin13

The gym and the therapist at Boynton Beach Rehab gym are outstanding. Without them, I don’t even know where she'd be today. When she arrived there, she could not even stand on her own. They had to use that special equipment to stand her up and she walks on her own now. The nursing staff are OK. The office staff could be more tactful, like when they are trying to collect money and stuff like that. The facility is always clean. I would recommend this facility especially for the rehab part.