Life Care Center - Stonegate

Dissatisfied3

Content: This was the worst experience of my life. My mother was admitted to this facility on a Monday. The facility appears wonderful; but looks are deceiving. My mother's medications were never given to her on time or even within an hour of the time she was supposed to receive them. She would place her "call light" on, but no one would respond. Upon visiting her, I found out she had not had a bowel movement in over 9 days and none of the nursing staff seemed to be aware or had checked! She was not given a shower for 11 days and only when I contacted the Director of Nursing did she finally receive a shower. Nurses and Assistants say they are understaffed but administration refutes these claims. If they are not understaffed, then they are the most incompetent bunch of nurses I have ever encountered. The Physical Therapists and Occupational Therapists were wonderful which is the only reason I give this facility 1 star. DO NOT LEAVE YOUR LOVED ONE HERE!

SkisInMySleep

This facility exceeded my expectations. My husband was at the place for just over 3 weeks. I met some of the most caring people, nurses, nurses aides, therapists. Therapy did a great job and pretty much wiped him out each day, it was so wonderful for his recovery. I didn't experience any issues with his medications and I'm usually pretty on top of what he needs. My concern was him being ready to discharge back to our house in Lone Tree. When the time came he was ready to go home. He said he'll miss being at this place but he's so thankful to be back home.

mamabearwife

1. Very understaffed and they are stressed out. 2. Gave wrong drugs on 2 occasions. 3. Left call light unplugged. 4. Burned his leg with hot plate. 5. Not taking proper care of wound. 6. Screwed up transportation arrangements and didn’t have pickup. 7. Didn’t bleach urine night bag. 8. Didn’t clean bathroom daily. 9. CNA don’t speak english often and are not trained properly.

Be very cautious

My husband was in this care facility for two weeks. I stayed with him the whole time. The place itself is very nice. The rooms are a decent size and kept clean although the bed linen was only changed once during the two weeks and that was the day before release. We had a view of an inner garden area which I can imagine would be very pleasant to sit out in during the warmer months. The rehab staff were excellent. Although our insurance only permitted a very short therapy time Monday through Friday. The nursing aids were worked off their feet, grossly understaffed. They always managed to be cheerful and helpful. Patients are allocated two days a week for their shower. Some days that did not happen until after 3 pm. All the administrative staff were very pleasant and caring. The food was actually very good, there were only a couple of meals that my husband did not enjoy and he was able to order a substitute. My main concern was with the distribution of the medications. Their system appears archaic and obviously very difficult for the nurses to understand. Out of the two weeks we were there, only one nurse was able to administer the correct dosage or even the correct number of different medications to my husband. It was really scary. If you are considering leaving a loved one here make sure they understand their own medications. One mistake involved being 200 mg short on his anti seizure medication. This happened twice. After the first mistake I made an official complaint on one of their complaint cards. Never heard anything from anyone. The nurses would come in being very sure they had the correct dosage and medications only for me to find that something was missing. I was just so relieved that I was able to be there to monitor everything but it scared me that so many of the patients may not be able to notice the mistakes. It seemed to take the nurses hours to sort out each patient's dose whereas if they were computerized it would only take minutes and be correct. Something definitely needs to be done in this area. If you are able to stay with the patient then I recommend this establishment otherwise be very careful.

Got Out

You walk in and think it’s so nice. Do Not leave anyone you care about in their care! I was there for 6 miserable days. I was yelled at, ignored, offered meds I was allergic to, mistreated in ways that would make you cry. I cried. A lot. I could give names but I don’t know if that’s allowed on here. Stay Away!

Warcon43

My two month stay at the Life Care Center of Stonegate as an inpatient was pretty good. Staff was mostly adequate and some of the nurses were exceptional. So I would give that portion of the review 4 stars. And the subsequent Outpatient Physical Therapy for the next 5 months, was very helpful in his recovery. Good and friendly therapists that treated him with care and concern. HOWEVER... the billing department had many problems. Including very slow billing and bad information. I made the mistake of believing the coordinator of the PT section when she said that she would "Take care of everything" with insurance coverage. She came to us and told us that insurance had approved 60 visits of outpatient therapy (when they had only approved 20). He used 43 visits total, and the insurance only paid for the 20 visits. We are being billed for the remaining 23 visits and it will come out of pocket. The Director of the facility has refused to accept responsibility for Stonegate's error and will not reduce the cost to us for the portion that insurance didn't cover. They are now threatening to send us to collections for the $1600 plus bill. Part of this was my fault because I trusted them to tell me the truth, but mostly it is the outpatient therapy coordinator's fault for giving me false information on insurance coverage. Lesson to be learned - Don't trust anyone! Check it out for yourself.

seguda

I was a victim of a car crash drunken driver. after metal plates in my hip wrist and foot I needed extensive Rehabilitation. Physical and occupational therapy were the best I could have asked for . The staff was encouraging and the best at getting me back on my feet. the facility itself is beautiful well kept clean. My room was impeccable comfortable. the food was the worst you could ask for, never got it quite right. it was a problem with staff on weekends being short-handed you always knew when it was a weekend. Nevertheless the rest of the staff pitched in all the time everyone all hands on deck to make sure the residence we're taking care of. they were more than caregivers they became my friends and cared for me that way.m

Denver Retired

My wife was sent there by United Healthcare/New West Physicians after having a surgical repair of a broken ankle. The primary reason for going there was for physical therapy. Therapy was supposed to be 10 times per week, 5 OT and 5 PT. In 12 days she received 8 total therapy sessions of around 15 minutes each. Very short of help at nights. She required assistance to go the the bathroom (none weight bearing on ankle) yet up to an hour would pass and then the urge was so strong that she was required to use a bed pan as there was no time to get her to the bathroom. Twice the bed pan was spilled to the attendant and my wife was then required to lay in the urine soaked bed until some help could be summoned to clean up the bed but still she was wet through the nite with the urine. After the first five days without a shower plus the two days in the hospital, my wife stayed in the bathroom and would not leave until they got someone to assit her in the shower. Day personnel were okay, nights were awful. We checked her out early (12 days versus 21 paid by Medicare). Very attractive facilty foods was okay (not sterling). Suggest that you find somewhere else for your loved ones.

Jennifer

Life Care Center - Stonegate was more homey compared to the other place we visited. They had a library, an ice cream parlor, a beauty parlor, and a restaurant. It seemed like a smaller place, but they had occupational therapy on one side and nursing home care on the other side. The long-term people there are a smaller group. It had a library which looked very appealing and was beautifully decorated for the holidays. The restaurant was on the very end. They had a menu where the residents can choose what they want to have. There's also a secondary menu for the standards that were always available. The rooms looked very homey, and you could bring in your personal belongings. They had chairs for all the residents to sit in. We saw residents out and around, and the nursing staff was there with them. The staff was friendly and accommodating.

worriedmore

This place is ok... looks nice and is clean, They are bad about calling family back. I had a family member stay there and the member fell in the night, due to their lack of supervision(this was after she was admitted for falling and an ER visit). They had not called back family in a over a week with Cardiac and MRI results. They would not return phone calls. Said family member's phone was off the hook. I suppose if you were just there for rehab... it might be ok. Poor follow through. Very expensive. 9000 for a month and expect it paid in full before they admit you. They do not do investigative work if your family member is not doing well other than a blood test. I would look at all my options before I go there. Very worrisome.

Nicole776187

Life Care Center - Stonegate was new, clean, and had nice wide aisles. The residents seemed to be interacting very well with all the therapists, and I was very impressed. There were a lot of exercise equipment. Everyone was working with the therapist, and no one was sitting there waiting for their turns. It was just a very active place.

Randi230511

Life Care Center of Stonegate is excellent. Mom has really good care, but the food is not that great, which is about what you expect in a nursing home. I would say 95% of the staff is excellent. The place is very clean and modern. The rehab department is excellent. The nurses are very conscientious and caring.