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Life Care Center - Stonegate

15720 Garden Plaza Drive, Parker, CO 80134

(800) 558-0653 (Caring Family Advisor™)

2.77

(18 reviews)

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Life Care Center - Stonegate
Life Care Center - Stonegate
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Parker, Colorado 80134


2.8

(18 reviews)


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Highlands Ranch, Colorado 80126



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Reviews of Life Care Center - Stonegate in Parker, Colorado

2.77

(18 reviews)

  • Facility

    3.8

  • Staff

    3.1

  • Food

    2.6

  • Activities

    2.9

  • Value

    2.6

HappyToBeAlive

1

November 17, 2022

I am/was a resident of this facility

I visited a couple of rehab facilities before having surgery in June. When I entered Stonegate, I quit looking. It is lovely. Newer, clean, beautifully decorated. Sadly I found out that is not the most important thing to look for in a facility such as this. I was simply left alone for most of every day, thinking I could just as well be home. When they finally got around to bringing in the physical therapists, I was anxious. But my therapy, each day, amounted to 2 therapists helping me to sit up in bed, lowering the bed to just above wheelchair height, placing a board between them and sliding me into the chair. Then I was left alone again and told to sit up as long as I could and call them when I wanted back in bed. That was it. I was told they were short staffed. Some nurses and CNAs were very pleasant and helpful. After almost 2 weeks, one finally helped me to the shower! Again, I was told they were short staffed. The food reminded me of school lunches 60 years ago! Probably due to the shortage of kitchen staff. One day I just didn't feel right. The doctor was brought in. I'm sure I was very anxious by then, and I said I thought I should go to the hospital. I was not in pain, but I knew something was off. I did my best to explain how I felt, but was told I was just overly anxious and asked if I had a history of anxiety. Feeling chastised, I stayed. The next day I was helped to the wheelchair again and left alone. I was feeling worse by the minute. A nurse walked in and asked why I was sweating so profusely. I said I felt awful. She got another nurse who exclaimed that she could see sweating pouring out of my pores, and ran to get the doctor. I started dry heaving violently. Someone, I think it was the doctor, asked if I had just had a shower! I'm not sure why, was I that wet? A nurse was holding a tray under my chin in case I actually threw up. Other than that, no one was actually doing anything - not taking vitals, nothing. I finally screamed for them to get me to a hospital. Instead of calling 911, they called the service they used to take patients to appointments. They were slow. I was taken to Parker Adventist emergency. After scads of tests and scans, I was told I had a saddle pulmonary embolism and that I was lucky to be alive. I told them what had happened, and they said it was good that I finally paid attention to my instincts, that I had had what they called an "Impending sense of doom". When I was sweating and heaving, is probably the point at which the embolism was passing through my heart. I had damage to the right ventricle. I spent the next couple of days in Intensive Care where they found another blood clot. The cause? Probably being in bed for the past 3 weeks, the last 2 at Stonegate. Avoid this place if you can.

screen names taken

3

November 17, 2021

I am a friend or relative of a current/past resident

The Stonegate facility was very clean. My mother received better care from some of the nurses and CNAs more so than others. Thank you to Hailey for your genuine care for my mother. You were always available when needed and gave my Mom her medicine on time. Hailey, you treated my mom with dignity, respect and care. Thank you to Leona and Michelle, you were the best CNA's! Thanks for attention to my mom and your desire to make her comfortable! Paige, you were great with all of my questions! Thanks for your patience and all of the information that you provided to me. MaryBeth, thank you for understanding how much I wanted to be with my Mom. I appreciate your compassion.

mmmmssshhhaaawww

1

January 24, 2020

I am a friend or relative of a current/past resident

My dad is 92 and had to worse experience of his life at this facility. The staff does not watch over the patients very well. My dad fell and broke his hip. It was the cleaning staff that found him. They did not get the break diagnosed for 7 days and then the Ortho said we got him in too late. If a patient can't advocate for themselves, don't leave them here. My dad is now wheelchair bound for the rest of his life.

r nelson

1

January 24, 2020

I am a friend or relative of a current/past resident

The building is newer and spacious, but inside the operation and management leave a lot to be desired. I will say that in my opinion most of the problems that I observed regarding Stonegate come back to failures of Management. There is a major problem with the Therapy group within Stonegate, this group; both Physical and Occupational operate as a kingdom within themselves. They make decisions and ignore client/resident requests and even direction and orders from Doctors. In the case of my father who was a resident, multiple doctors submitted orders requesting additional therapy to improve his level of life. Orders were given asking for additional therapy to increase blood flow and activity in the lower legs and feet. The Therapy group ignored all orders. They stated my father had plateaued and no additional therapy would be useful or provided. We appealed the decision to take him off rehab and move him to long term assisted living, we won 2 rounds of appeals. Yet once the Rehab group made their decision that he had plateaued, no additional therapy was provided, even though we had won the appeal and he should have received at least 1 week extra of both PT and OT Example, we asked for a recliner chair to be put in my father’s room, so that he had an option for sitting as opposed to either the wheelchair or the bed, we were told that the Rehab group disallowed it. It was not a matter of money, we offered to private pay; it was the Therapy group just did not want to do anything. The LifeCare Center of Stonegate has a reputation with the local hospitals that they are a good Therapy group, but I think they are good for the Insurers, because they get people off of rehab (which is paid for by the Insurers) as quickly as possible. We raised concerns on this with the Executive Director and he ‘investigated’ and came back with the exact same message. I one time asked him ‘who ran Stonegate’ and he stated that he did. Obviously that is not true, the Therapy team runs the organization, because they can do whatever they want. There is persistent understaffing in the CNAs in the various wings. In addition, because of the persistent understaffing they often have 2 CNAs when they are supposed to have 3 in an area. This means that the Long Term Care residents have to wait longer for attention. It also affects the quality of the staff on duty at any one time. The full time permanent staff; Nurses (RN and LPN) and CNAs are mostly good and caring. Some of the CNAs are not trained enough and again this can result in a lower quality of care for the residents. Recently Stonegate has been cited by the State of Colorado for 2 grievances related to inadequate care. There is also a lack of teamwork within the resident care group, the LPNs and RNs on duty do not help the CNAs in daily care activates for the residents. All they do is give out medicine. Additionally to combat the understaffing, Stonegate will bring in temps or Traveler (longer term temps) and you can get a very mixed level of capability. Minor but important issues are failures at ancillary areas; the Kitchen in general. The Kitchen Manager who also cross fills to cover the front desk will bring her dog into the building. Service dogs and other animals are allowed in the facility, however we observed on 2 occasions the manager bringing her dog into the kitchen, which is absolutely against all health and safety rules. The overlay quality of the food is terrible and the staff responsible for serving the meals was underwhelming.

KHill

5

January 11, 2020

I am a friend or relative of a current/past resident

My husband was in rehab for 10 days in December 2019. I also spent that same time with him. From the front desk to all of the staff, we were extremely appreciative of their friendly attitudes and level of care. Menu choices were given and also alternatives for the 3 daily meals. The thorough PT and OT evaluations were amazing. So was their daily interactions with him.

jacobs1956

5

June 19, 2019

I am a friend or relative of a current/past resident

Beautiful facility, wonderful staff! Exceptional care

Dissatisfied3

1

April 1, 2019

I am a friend or relative of a current/past resident

Content: This was the worst experience of my life. My mother was admitted to this facility on a Monday. The facility appears wonderful; but looks are deceiving. My mother's medications were never given to her on time or even within an hour of the time she was supposed to receive them. She would place her "call light" on, but no one would respond. Upon visiting her, I found out she had not had a bowel movement in over 9 days and none of the nursing staff seemed to be aware or had checked! She was not given a shower for 11 days and only when I contacted the Director of Nursing did she finally receive a shower. Nurses and Assistants say they are understaffed but administration refutes these claims. If they are not understaffed, then they are the most incompetent bunch of nurses I have ever encountered. The Physical Therapists and Occupational Therapists were wonderful which is the only reason I give this facility 1 star. DO NOT LEAVE YOUR LOVED ONE HERE!

SkisInMySleep

5

March 25, 2019

I am a friend or relative of a current/past resident

This facility exceeded my expectations. My husband was at the place for just over 3 weeks. I met some of the most caring people, nurses, nurses aides, therapists. Therapy did a great job and pretty much wiped him out each day, it was so wonderful for his recovery. I didn't experience any issues with his medications and I'm usually pretty on top of what he needs. My concern was him being ready to discharge back to our house in Lone Tree. When the time came he was ready to go home. He said he'll miss being at this place but he's so thankful to be back home.

mamabearwife

2

March 15, 2019

I am a friend or relative of a current/past resident

1. Very understaffed and they are stressed out. 2. Gave wrong drugs on 2 occasions. 3. Left call light unplugged. 4. Burned his leg with hot plate. 5. Not taking proper care of wound. 6. Screwed up transportation arrangements and didn’t have pickup. 7. Didn’t bleach urine night bag. 8. Didn’t clean bathroom daily. 9. CNA don’t speak english often and are not trained properly.

Be very cautious

3

February 20, 2019

I am a friend or relative of a current/past resident

My husband was in this care facility for two weeks. I stayed with him the whole time. The place itself is very nice. The rooms are a decent size and kept clean although the bed linen was only changed once during the two weeks and that was the day before release. We had a view of an inner garden area which I can imagine would be very pleasant to sit out in during the warmer months. The rehab staff were excellent. Although our insurance only permitted a very short therapy time Monday through Friday. The nursing aids were worked off their feet, grossly understaffed. They always managed to be cheerful and helpful. Patients are allocated two days a week for their shower. Some days that did not happen until after 3 pm. All the administrative staff were very pleasant and caring. The food was actually very good, there were only a couple of meals that my husband did not enjoy and he was able to order a substitute. My main concern was with the distribution of the medications. Their system appears archaic and obviously very difficult for the nurses to understand. Out of the two weeks we were there, only one nurse was able to administer the correct dosage or even the correct number of different medications to my husband. It was really scary. If you are considering leaving a loved one here make sure they understand their own medications. One mistake involved being 200 mg short on his anti seizure medication. This happened twice. After the first mistake I made an official complaint on one of their complaint cards. Never heard anything from anyone. The nurses would come in being very sure they had the correct dosage and medications only for me to find that something was missing. I was just so relieved that I was able to be there to monitor everything but it scared me that so many of the patients may not be able to notice the mistakes. It seemed to take the nurses hours to sort out each patient's dose whereas if they were computerized it would only take minutes and be correct. Something definitely needs to be done in this area. If you are able to stay with the patient then I recommend this establishment otherwise be very careful.

Got Out

1

October 23, 2018

I am/was a resident of this facility

You walk in and think it’s so nice. Do Not leave anyone you care about in their care! I was there for 6 miserable days. I was yelled at, ignored, offered meds I was allergic to, mistreated in ways that would make you cry. I cried. A lot. I could give names but I don’t know if that’s allowed on here. Stay Away!

Warcon43

1

August 9, 2018

Other

My two month stay at the Life Care Center of Stonegate as an inpatient was pretty good. Staff was mostly adequate and some of the nurses were exceptional. So I would give that portion of the review 4 stars. And the subsequent Outpatient Physical Therapy for the next 5 months, was very helpful in his recovery. Good and friendly therapists that treated him with care and concern. HOWEVER... the billing department had many problems. Including very slow billing and bad information. I made the mistake of believing the coordinator of the PT section when she said that she would "Take care of everything" with insurance coverage. She came to us and told us that insurance had approved 60 visits of outpatient therapy (when they had only approved 20). He used 43 visits total, and the insurance only paid for the 20 visits. We are being billed for the remaining 23 visits and it will come out of pocket. The Director of the facility has refused to accept responsibility for Stonegate's error and will not reduce the cost to us for the portion that insurance didn't cover. They are now threatening to send us to collections for the $1600 plus bill. Part of this was my fault because I trusted them to tell me the truth, but mostly it is the outpatient therapy coordinator's fault for giving me false information on insurance coverage. Lesson to be learned - Don't trust anyone! Check it out for yourself.

seguda

4

June 26, 2018

I am/was a resident of this facility

I was a victim of a car crash drunken driver. after metal plates in my hip wrist and foot I needed extensive Rehabilitation. Physical and occupational therapy were the best I could have asked for . The staff was encouraging and the best at getting me back on my feet. the facility itself is beautiful well kept clean. My room was impeccable comfortable. the food was the worst you could ask for, never got it quite right. it was a problem with staff on weekends being short-handed you always knew when it was a weekend. Nevertheless the rest of the staff pitched in all the time everyone all hands on deck to make sure the residence we're taking care of. they were more than caregivers they became my friends and cared for me that way.m

Denver Retired

2

June 21, 2018

I am a friend or relative of a current/past resident

My wife was sent there by United Healthcare/New West Physicians after having a surgical repair of a broken ankle. The primary reason for going there was for physical therapy. Therapy was supposed to be 10 times per week, 5 OT and 5 PT. In 12 days she received 8 total therapy sessions of around 15 minutes each. Very short of help at nights. She required assistance to go the the bathroom (none weight bearing on ankle) yet up to an hour would pass and then the urge was so strong that she was required to use a bed pan as there was no time to get her to the bathroom. Twice the bed pan was spilled to the attendant and my wife was then required to lay in the urine soaked bed until some help could be summoned to clean up the bed but still she was wet through the nite with the urine. After the first five days without a shower plus the two days in the hospital, my wife stayed in the bathroom and would not leave until they got someone to assit her in the shower. Day personnel were okay, nights were awful. We checked her out early (12 days versus 21 paid by Medicare). Very attractive facilty foods was okay (not sterling). Suggest that you find somewhere else for your loved ones.

Jennifer

4

January 26, 2018

I visited this facility

Life Care Center - Stonegate was more homey compared to the other place we visited. They had a library, an ice cream parlor, a beauty parlor, and a restaurant. It seemed like a smaller place, but they had occupational therapy on one side and nursing home care on the other side. The long-term people there are a smaller group. It had a library which looked very appealing and was beautifully decorated for the holidays. The restaurant was on the very end. They had a menu where the residents can choose what they want to have. There's also a secondary menu for the standards that were always available. The rooms looked very homey, and you could bring in your personal belongings. They had chairs for all the residents to sit in. We saw residents out and around, and the nursing staff was there with them. The staff was friendly and accommodating.

worriedmore

1

April 18, 2017

I am a friend or relative of a current/past resident

This place is ok... looks nice and is clean, They are bad about calling family back. I had a family member stay there and the member fell in the night, due to their lack of supervision(this was after she was admitted for falling and an ER visit). They had not called back family in a over a week with Cardiac and MRI results. They would not return phone calls. Said family member's phone was off the hook. I suppose if you were just there for rehab... it might be ok. Poor follow through. Very expensive. 9000 for a month and expect it paid in full before they admit you. They do not do investigative work if your family member is not doing well other than a blood test. I would look at all my options before I go there. Very worrisome.

Nicole776187

5

December 7, 2016

I visited this facility

Life Care Center - Stonegate was new, clean, and had nice wide aisles. The residents seemed to be interacting very well with all the therapists, and I was very impressed. There were a lot of exercise equipment. Everyone was working with the therapist, and no one was sitting there waiting for their turns. It was just a very active place.

Randi230511

5

July 11, 2016

I am a friend or relative of a resident

Life Care Center of Stonegate is excellent. Mom has really good care, but the food is not that great, which is about what you expect in a nursing home. I would say 95% of the staff is excellent. The place is very clean and modern. The rehab department is excellent. The nurses are very conscientious and caring.

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About Life Care Center - Stonegate in Parker, Colorado

Life Care Center - Stonegate is a Senior Living provider in Parker, Colorado that offers residents Nursing Homes services. Contact Life Care Center - Stonegate for more details on services and rates.

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