MorningStar Assisted Living & Memory Care at Jordan

Colo5280

Rooms are adequate - rarely deep cleaned and my father's laundry got lost a lot. He was often wearing other people's clothing. The staff is very nice but they are understaffed. There is very little going on in memory care regarding activities. They would rather just put it in a circle and have them do nothing. My biggest complaint was the food. Rarely if ever was the food even warm and the quality was horrible. I know this was a problem for some time because other family members whose parents had been longer than my dad said it had been this way for "years." My father was not there long but I do not believe I would recommend their memory care

Doug

My dad is in a facility called MorningStar Assisted Living & Memory Care at Jordan. He moved in six weeks ago. It's very well-run, but it is understaffed. You see a lot of signs of it being understaffed. Of course, that's the same with everything nowadays. I would say that's my only complaint about it. The services they provide are as good as they can be, considering there's not enough people there. His room is well kept up. We provided the furniture. They have bingo. They have happy hour, and they have other things that I don't know about. In general, Dad is fairly happy with the activities they have there. He is finding things to do. Their dining area is understaffed. It is very clean, and the food is good. They don't have a lot of what their menu says they have, and that's the understaffed part. There is limited selection. The staff itself is good, but the problem is they're overworked.

Christine

My father moved into MorningStar Assisted Living & Memory Care at Jordan. It is a warm, caring environment. They addressed all of the family's concerns, were very thorough in paperwork, medication and health assessment, and great as far as COVID precautions are concerned. He's in a studio, and they have a wide variety of rooms. They do at least weekly drives just to get out of the facility in small groups of three or four, so everybody can still get out even though they're locked in. They have happy hour, bingo, cards, and trivia. The food is excellent from what I hear from them. I think they have a courtyard, a physical therapy room, an activity room, and a chapel. He was quarantined for two weeks, and he said the food that they brought him wasn't as good as the food that was served hot, but he said it was excellent. It's not the cheapest place, but it's not the most expensive either, so I think it's moderately priced and it's good.

family member GV

My father only lived here about 6 weeks before he passed away and it was during the pandemic so we only got to visit the first week. First, the good. There were a few excellent caregivers who took an interest in my Dad and were wonderful. His physical space was very nice. Now the bad - they are seriously understaffed which is not the fault of the caregivers. The administrative team was extremely helpful and solicitous while we were looking at memory care but became disinterested and even hostile after we placed my father in the facility. They did not return phone calls or respond to emails, when we had questions or issues. My Dad needed help with FaceTime during the pandemic and while they communicated relatively frequently by email, they asked that residents initiate the desire to FaceTime. My Dad was in memory care and could not do that so I responded both by phone and email and the administrative team NEVER responded. But for a staff member who was unbelievably helpful we never would have spoken with my Dad on FaceTime. The last straw was this - my father wore a Cochlear implant which cost upwards of $20,000. He could not hear without it. The implant was lost on a Tuesday but no one contacted us about this so that we could arrange for a replacement. Unfortunately, my father developed sepsis on Saturday and was taken to the hospital and passed away the following week. We did not find out about the missing implant until my Dad was in the ICU at the hospital and could not communicate with us or the caregivers at the hospital because his implant was lost and he could not hear. The administrators at Morningstar did not return emails or calls about this, and once we were able to speak with them, they did not apologize for not letting us know the implant was missing. Except for the one caregiver who was a hero, no one reached out when my Dad passed away - no card, no call, nothing. Granted he only lived there about 6 weeks but my feelings were very hurt that no one reached out.

DC

My father was a past resident of MorningStar at Jordan. It's a good community. I'm pretty pleased with it. The rooms were average. We had to have hospice bring in a bed and provide some basic furniture, but the size of the room was fine. We hooked up his TV. The staff was very friendly and very helpful. They had programs, events they're going to attend, games, and other activities. They had a common area and places to go and talk.

Chris (Sammy)

I spent two weeks last month visiting a loved one (so as a guest in the dining room had about 20 meals there). I lost SIX POUNDS). The residents were lovely and the staff overall was wonderful. But, the food was neither. Seriously. Looking forward to eating anything anywhere else