Brookdale Greenwood Village

Brookdale Greenwood Village was very pleasant and clean. The staff was very personable. The room was larger than I expected. It's nice that they have continuation of care there. They have memory care, assisted living, and skilled nursing all in one spot, so that was very good. I liked it enough to bring my father-in-law back to look at it tomorrow. The staff that I met was very pleasant, polite, very professional, and seemed to enjoy their work. Everything was well maintained. It had nice landscaping. The rooms were spacious and well maintained. The common areas were very tastefully decorated and well maintained. I got to see their exercise area, crafts area, meeting area, and outdoor barbecue area. It was a very nice facility. The staff was exceptional and easy to work with so far. There was nothing that I saw that needed repair. We're going for a second visit tomorrow. They'll do his evaluation and figure out what the final charges would be.

We did a tour of Brookdale Greenwood Village, and what we have seen so far, we love. We've had lunch there. We've picked out a room, and we've gone there several times. They have done a great job of making us feel welcome. They have a beauty shop and someone who does nails. They do your laundry, they clean for you, and they have full-service food. The food is very good. It is clean, it does not smell. They've got a very nice facility there. This is the only facility we toured, and we really liked it, so we just decided to go with it.

Brookdale Greenwood Village is beautiful, but they don't have the services for me. It was very, very nice. I liked it. The staff was working with the patients and interacting with them. The place was great. They serve excellent food. It was a barbecue with potato salad, watermelon, and something to drink. The place was very, very clean. They had health inspections, and they had no complaints. They were good on both sides.

Brookdale Greenwood Village looks like a really good facility. It's beautiful. I saw the assisted living, and it was lovely. They all seem very interested. They have memory care. Actually, after I spoke with them, we now know we need memory care. A young man took me on a tour and he was great. They showed us two different apartment-style rooms. They were both really lovely, but that was in the assisted living.

My relative was in the rehab portion of the facility. This was the worst experience of my life. First off I could never get some to answer a phone. Second I could not get an update as to how the person was doing. I would think I would be able to get an update at a reasonable time frame due to being restricted and not being able to go into the facility due to COVID. Nope, they all had attitudes and would not give me updates and were very obnoxious that I would even ask for an update more frequently than once a week. They would not share status so decisions could be made. I had to call the head of the facility to find out anything and it took forever to get through to that person. They were cruel to the patient and the patient when I was able to get through was pleeding with me to get her out. I can't say anything nice. What a disgrace!

My mother stayed at Brookdale Greenwood Village for a week. It's beautiful to look at, but there's nothing to do at night. When you call for help, you'd have to wait forever for someone to come because they didn't have enough staff. The rooms were nice. The staff was nice, but they're very slow to respond, and the activity level is 0.

Brookdale Greenwood Village was OK. They had a small physical therapy or workout room. The employees seemed OK. I didn't really care for the location because it was pretty close to I-25 and Arapahoe Road, and there were traffic jams getting in and out of there.

My mother was there after a fall. It was nice to look at but resident care is an oxymoron. I would visit every day and noticed that she would not have basic daily care taken care of and some of her clothing was missing. When I raised these issues, I was ignored UNTIL the administration discovered I was an attorney and a law professor. I would never leave my worst enemy here. We moved her out into a beautiful assisted living home in Denver. She was cherished, treated with the utmost compassion and respect. And when she passed, her caregivers were present to wish her G-d speed on her journey.

My mother is in Brookdale Greenwood Village, and they seem to be very interested in her improvement and well being. I'm pleased with it. They had several activities like concerts inside. The staff is very good, and I'm very encouraged with what they're doing. They’re giving her three meals. The rooms were a little bit small, but they weren't too bad.

The facility at Brookdale Greenwood Village was beautiful. It is in a beautiful part of town, but I don't know what happened with the people that worked there because it is not a typical Brookdale community. The other Brookdale I visited had much higher quality people working there. I was getting a tour with the director, and there was this man who was in the assisted living part. He was wheeling his wheelchair with both hands by himself, and he was trying to open this door with his foot. I was walking with the director, and you couldn't really help but notice him. I asked if he needed help with that door. I was the one who said it, and we were getting ready to walk past him. I was the one that opened the door for him. She didn't say she missed that, or thank you, or didn't see that, or anything. She was just so cold and heartless. The activities director just said they played a lot of card games, and it seems she had a lot going on with the activities. That was the only facility I visited where I was shocked. The first time I visited there, I had an appointment, but they were on quarantine because somebody had a stomach virus. It seemed like they would have called me to reschedule it, but they didn't, so when I did reschedule it, that was my second impression on that when I toured it technically the second time. I don't know what happened, but she is not the right person for that job. I did see the apartments, and they looked really nice. Like I said, they can look all pretty and all nice if you want, but if they don't have the right people in there, then you can't make up for that part. I was putting together a short list for my mom when she comes to visit in July, and that did not make the short list. I couldn't even recommend it to anybody just based on my tour. You can't make up for such a poor impression. They need to fire that director and get a new activities director as well. She is not the right person for the job. All the Brookdale facilities I have visited, and I have visited many in the area, and I'm really impressed with the company in general. However, I'm not impressed with that facility, and they just have the wrong person in that position. It is in a wonderful part of town, and it is a beautiful building. It has so much potential, but that one person is not the right person for the job.

Brookdale was family friendly, and the staff is available for the residents. They have physical therapy and doctors that come in to see the residents. They have CNAs and registered nurses. They also have an activity director; they have activities every day. Nice facility and spacious rooms. They have a bus that takes them to church and on outings.

We did look at Brookdale Greenwood Village. It was a big place. It was very nice. It had very modern feel to the whole facility.

Heritage Club at Greenwood Village was excellent in every aspect. The doctors were great. The nursing staff were great and exceptional. They treated my father the way that I am hoping that he will be treated. They allowed him to leave for three hours at a time, and with permission, we could keep him out a little longer. It was a beautiful facility. There was a full rehab center. They have physical therapy. He was in his own individual room with individual bathroom. They have a very nice restaurant and wonderful food. They have spacious hallways and big community rooms. He did very well in that center, and when he came out, he was doing much better than when he went in.

Very good staff. They actually care for my dad, and follow through on what they are suppose to be doing to care for him. We have been in three different facilities and this by far is the best experience we have ever had. I would recommend this facility for Assised Living, Dementia care and Skilled Nursing, and we have used all three here and speak form experience.

When I talked to the residents and some staff at Heritage Club at Greenwood Village, they had been there for years and that was the main reason. For the most part, mom likes their food, but not always. She is not a real activity-kind of person, so they are respecting her wishes on that. She likes to go to the beauty shop and the church they have there. The place is really nice and she has a really nice apartment. They check on her when need be. They respond when I call. So far, so good. The bathroom can accommodate her needs with her walker. It has a nice little kitchenette area. She is able to decorate it how she wants to and she is able to fit in everything that she wants in there. She is on the third floor and it has a nice view. They are very friendly and responsive. They are concerned about my mom.

The overall surroundings of Heritage Club at Greenwood are very nice. Their rooms are very nice too. They have quite a variety of things going on there. The staff were able to answer all of our questions, and they have a very attractive brochure.

We visited this facility while looking for great nursing homes for my parents. From the first arrival we were impressed with the facilities. The location is ideal, in that it is close to our home, yet not in an urban setting. The dining room facilities are outstanding and very elegant. They have wonderful chandelers and very nice linens, unlike other locations that we had visited. Overall the atmosphere was extremely cozy and felt like a wonderful house rather than a sterile nursing home. They also have connections with a program for Alzheimer's which is a big plus for our family. The staff that we talked with were all extremely friendly and genuinely seemed to care and take an interest in our needs. We weren't overly impressed with their exercise programs, but they did seem to have plenty of activities that seemed entertaining. They did have a great secure environment, and we were told that they had staff available on a 24 hour program to help control the surroundings. Overall, we were impressed and this will definitely be on our finalists list.

The location is not the best"”not close to public transportation, shops, or grocery stores. If residents do go out, it can be very difficult for them to get back in after 5 pm; someone from the nearby nursing facility has to come and let them in"”and that can a real inconvenience. There is no garden or outside area for residents to use"”and not much parking for family or other visitors. And the social and activity program is spare, so Heritage Club is not a good spot for those who don't have others to provide stimulation. The food is adequate, but bland"”and there is little flexibility about when it's provided. There is a van that takes people out once a week, but that's also used to take residents to doctor visits, so not always available for other needs"”and residents complain that even when they schedule the van in advance, it doesn't always arrive on time, so isn't really a dependable form of transportation. As a consequence, residents spend a lot of money on taxis. There are also a few concerns about the quality of care. Residents have had to be admitted to the hospital for mediation errors. And as a nurse, when I have tried to get in touch with staff to ask for stats like urine output, I find they have very poor communication skills. While there seem to be plenty of people to assist with daily activities, such as moving about, there is only one nurse to assist with 37 residents"”and that nurse is overbooked. A personal pet peeve with the place: No soap in public bathrooms"”but that can say a lot. On the upside, rooms are very, very nice"”aesthetically pleasing, with the right amount of sunlight, very tasteful and comfortable. And in the common areas, although there is no outside space for residents to use, there are several nooks and crannies within the common area for visitors and residents. The cost is from $4,000 to $7,000 per month. For that price, Heritage Club is supposed to be premiere care and housing, but it doesn't quite live up to the promise.

I was a volunteer when I visited the Heritage Club at Greenwood Village assisted living center. It was one of the most positive volunteering experiences I have ever had because the staff was so welcoming and helpful. I went with a few other members of my church and helped out around the facility, got to know some of the residents, and even helped with a few activities during the summer. The facility itself was well kept and clean, which is to say that it didn't smell like urine like a lot of assisted living places I have been to. It it located right by my parents house which is a really low key but beautiful area in Colorado. There is even a library located right across the street which I thought was relatively convenient for the residents and staff. I remember there being a lot of activities planned for the senior citizens and bingo was one of the games I helped put on. Overall this facility is somewhere that I would want to live if I were a senior citizen.