Seven Lakes Memory Care

Reviewer#as0511

I looked at Seven Lakes Memory Care, and I did not like the layout. I thought it was very confusing. There were too many nooks and crannies to get lost in. It was overcrowded with furniture. It was clean, and the staff seemed to be very attentive. When you toured the place, you just get an impression, and it seemed very good. The person who gave the tour was very good and absolutely very funny. They have a salon, multiple courtyards, and a gym for physical therapy. The place was cluttered, but it was clean. I think the upkeep was good. It's located near a state park, a big lake, and trails.

Brian

Seven Lakes Memory Care was very clean. I like the values they have there as far as respecting the patients and the overall experience for the patients or residents. The staff was well-informed and answered all of our questions. I had a thorough tour and felt very comfortable there, and it would be a good option to place my mother. Our only concern is if we ran out of private assets, they don't take Medicare or Medicaid; it's all private. That would be our only reason for not going there because it would be one of our top choices. They also gave us cookies. It's a very reasonable layout that's very comfortable. I didn't see any issues there.

Cherie

We've chosen Seven Lakes Memory Care for my mom. The community is very nice, all the staff there is very diligent and seems to be professional. Her room is very nice, it has a homey feel, and she has a shared bathroom, which is okay. It's very well-lit so she's got good sunshine. The place is very well kept up and the dining area is clean. The only thing is the food seems to be cold by the time she gets it, and she doesn't know to speak up, but she said several times that the food is cold. They have nice activities about five days a week, and they always encourage all of the patients there to interact and join in with the activities. They put out a calendar that shows the activity every day, and they get involved with the patients.

Mary

Seven Lakes Memory Care was very nice, and they had a lot of activities for the residents. It seemed fine. It was clean, and everyone was nice. The gentleman giving us the tour was excellent. You could tell he was well respected because when we went through the hallways, a lot of the residents stopped him and talked to him. They were happy to see him. It was really nice to see. If I had anything negative to say, it would be the rooms were extremely small. I think that the reason there were so many people out in the hallways when we were walking around was because the rooms were so small. It was the one thing we didn't like about that place. They had a patio and a garden area. We were viewing it on a real, windy cold day. I'm sure when it's springtime, it's lovely. Everything was all dried up when we were there. I only met just the gentleman giving us the tour, the lady that checked us in, and some of the caregivers were working. They all would say hello and stuff. They gave us a little to go box that had cookies that their chef makes, and they were excellent. It was the only food we saw. The kitchen looked very nice and very clean.

Provider Response

Donald

My tour at Seven Lakes Memory Care was wonderful. They gave us a box of cookies prepared in their kitchen, and they were fabulous. It was very bright, clean, modern, and the fellow that gave us the tour was a nice young man. The personnel was all very happy and bubbly, and the reception area was fantastic. I didn't see anything that was not good; it was very nice.

Provider Response

MT

We chose Seven Lakes Memory Care for my husband. We toured it, and it was very friendly and not gigantic. They are very thorough, and it was small. It had fewer than a hundred people in it, and it was divided into four sections. It has hospice care when needed. Obviously, it has meals and activities, and the price was pretty comparable to everywhere else. We were with a salesperson, but almost everyone stopped and visited with us. They were accessible. We were there during lunch, and they stopped and answered our questions. I went to the dining room during the lunch hour, and they were having shrimp, rice, and vegetables. The place is pretty new, and the rooms are pretty good sized.

Tamara

My mother is in Seven Lakes Memory Care. They're fantastic, that's why I don't want her to move in every way. The food is all handmade in the kitchen there, and served on flatware and glass dishes. It's beautiful. I'm perfectly happy where she's at. Prior to COVID they would take them on outings, lunch, library, sightseeing, they do internal crafts, music, exercise, musicians would come in, and they had horse therapy and pet therapy. It's quite diverse. I'm definitely getting value. I don't necessarily agree with the price, but that's the price you pay to put them in a good place.

Linda and Greg K

We love having our mother at Seven Lakes Memory Care in Loveland. Our mother has been in this community for 1 year (since March 2019) and we have been so very impressed with the first rate quality of care she has received since the first day she arrived. Seven Lakes Memory Care is the best memory care facility that we have looked at. The staff are well trained to understand the unique challenges of memory care (which is very different and much more difficult than general assisted living). The staff does an excellent job of tracking each resident’s daily needs and ADL’s, including documenting and communicating each resident’s daily needs among staff and between shifts. We know that if our mother has any special need or request all staff would know about it and would work to meet her needs. We have also been impressed with the medical oversight of residents. Jordan (RN) is outstanding and works carefully with the medical NP to closely monitor our mother’s medical needs. Our mother feels loved and cared for as this community cares deeply for all of its residents. Seven Lakes Memory Care is a true gem and we highly recommend Seven Lakes to anyone looking for the perfect place to call home.

Deb

Seven Lakes was very nice, clean, and extremely friendly. The layout was friendly to the elderly as well since there weren't a lot of stairs. As far as memory care goes, the fenced-in area for people to go out on their own wasn't as big but it was still very nice and secure. The people were really nice, too. They had private rooms but shared bathrooms. They had bus rides that take them for rides up the mountains. They had kitchens where they made cookies and crafts. They didn't take Medicaid.

Provider Response

dadskid

Dad has been at Seven Lakes for nearly 3 years now. When he first arrived he was much more communicative and would carry on a conversation. Due to his dementia, he is much less communicative at this time. We go without notice, just dropping in, so the staff does nothing to prepare for our arrival. He has a nice room just big enough for his needs at this time and has a window that looks out onto the lake to the north of the facility. He loves looking out at the lake and watching cars go by. His room and attached bathroom is always clean and the bed is always clean and made. Dad is also always dressed, clean, with his hair and beard well kept. The staff recognizes his love for classic cars and will engage him in conversation around this interest. They do their best at this time to interact with him which is difficult at times, but they don't give up. At this time, due to his dementia he rarely engages in activity, but in the past he has participated in Hearts and Horses which reminded him of his childhood on the farm. He also loves music and used to go to the musical activities and would sometimes be seen attempting to polka. He is an observer now, watching residents play games, listening to musical performances, or what ever else gains his fading attention. The staff is also extremely patient with Dad's food preferences. He has always been a picky eater and they do their best to meet his nutritional needs and desires. We have a very open relationship with all of the staff and have found especially Jordan and Leslie to be helpful in determining what next steps need to be taken with him regarding his decline. He has had unusual behaviors that have required cooperation between ourselves, Seven Lakes staff, and the attending doctor. With everyone's input, these behaviors have been alleviated without over drugging him. Just recently his dosage was tested by decreasing it to see if he could take less. I definitely feel that this facility does a great job of making sure that residents don't receive more pharmaceutical intervention than absolutely necessary. At times, Dad will go to the next "neighborhood" via the outdoor courtyard which is beautiful in the summertime. Other residents are involved in gardening, harvesting, and making salsa from the harvest in the fall. Dad is beyond these activities, but we have observed others enjoying this. After hearing stories of friends terrible experiences with memory care, one included near death from over medicating and a very quick subsequent move, I am very happy that Dad is in the capable hands of the staff at Seven Lakes.

Patty

Seven Lakes' rooms were private with a shared bathroom. The rooms opened up to the common area where they had activities and TV viewing. The other end of the facility was set up the same as the end that we toured, so if the person staying there was to go to the other end, it would be the same which was good for the situation. The staff was good. The people in the front area were kind and caring, and there seemed to be sufficient staff to take care of the residents in the area that we were in.

CGPHHCQ

Seven Lakes was good. I would like to have picked them because it’s in Loveland, and I live in Loveland, but the price was too high. My parents share a bathroom; not every resident has their own bathroom. We didn’t get a chance to try the food, but they had a little plate of good cookies by the door. They just walked us around and showed us the rooms. There's a secure side and an unsecure side, and they showed us both.

dadskid

My father has been a resident at Seven Lakes since July, 2015. We have been very pleased with his care and have popped in unannounced several times just to see what was happening. The staff know him well, they are acquainted with his interests and go out of their way to engage him in conversation regarding his interests. The facility is clean, his room is kept up nicely, and his belongings are always accounted for. The activities provided are varied and suggestions have been made to us regarding things we could do to engage with him. The price is very reasonable for what is provided. We researched carefully before placing him here and have been very happy with our choice.

Aaron1332

Terrible, some of the help is very nice but others not so much. Based on what I've seen it seems like they really try to dope up the residents as much as possible. Also residents are left alone A LOT, 60% (especially at night) of the time you will never be able to find a nurse or help that works there. Very understaffed, clothes are ALWAYS getting lost, food is absolutely disgusting, cold and something a dog wouldn't even eat. Very very pricey for what it is, they really don't pay attention. One time when I was there visiting it was raining and they had found a resident outside who was soaking wet and cold. That should never happen, why were the patio doors not locked? She couldn't get anywhere but still, if it's raining the doors need to be locked. I can list several several incidents like this, residents with poop running down their legs, walking around with no clothes other than a depend while there are BOTH women and men on the same floor. Residents also can get into eachothers room and take things or lay in their private bed, un sanitary! Yuck, also a resident once pooped on the floor of someone else's room, not cool.

Caring72581850

At Seven Lakes Memory Care, they had very good programs, as far as what they do with their residents. The facility was spotless. The workers and the lady that I dealt with were all great. The other facility was $1,500 more a month than Seven Lakes, so I probably would have gone with them just because of the money part.

pkv

My sister has been at this facility for 8 months. The staff is all very attentive and very good with the patients. It is a clean, nice environment to visit in. They have plenty of activities and field trips to keep the residents entertained. So far, I've seen nothing to complain about whatsoever. I think they're doing a great job taking care of my sister.

Caring74951950

Memory Care at Seven Lakes was very beautiful. I just had a one-day visit, but the staff had been great and helpful. Their rooms were very clean and neat. Most of the people we saw were sleeping or napping. The door was locked so the patients couldn't leave the place. I would say that the place was secured enough. However, the price was very high.