Clermont Park

Clermont Park was okay but you had to pay for your own food. If you need the food delivered to you like if you're sick, they will, but for a fee. They have 24/7 staff. The staff who gave me the tour was really enthusiastic about it. They have more activities for more active adults than where I'm living now. They have more of a wellness program. The rooms were good and they had fans in the rooms. They had hotel room air-conditioning and maybe some of the newer rooms they didn't, but the one room we looked at was in the basement and it was kind of dingy and very small. They have regular housekeeping once a week. They have kind of a rehab program there and physical therapy. They also offer HUD program but then the HUD process is terrible.

Very poor staff management. Phone calls to nursing stations are frequently unanswered and messages left for the staff members requesting a callback are often unreturned. Meds are not administered consistently as prescribed. Additionally, patient care files for new prescriptions, or changes to existing prescriptions, are not updated in a timely manner often causing delays in the desired administration of patient medication regimens. A beautiful facility, but the quality of the care provided needs to be improved.

My mother was a resident of Clermont Park. They have independent living, a nursing home, and assisted living also. It's been remodeled now and I would give it the highest rating. They have two different kinds of accommodations. The rental units had an eight-month waiting list, and with the new building you have to pay a deposit. The food is fine, and the staff has been very good. They have everything, like a wonderful gift shop, two ways of dining, and so on. You get one meal a day if you're in the rental. If you're in the other place where you pay more, you'd get about $350 allowance per month for food. They also have a beautiful little park that you can sit in. It's a nice community.

They're understaffed and need more nurses, it could take up to thirty minutes for them to respond to the emergency button in the room (not ok at all) especially in the evenings/ at night. Even after saying that was ridiculous they didn't change or say much. They give "free" haircuts but charge $20 anyway, the food is mediocre but they do make sure everyone has eaten. The staff that isn't apart of the nursing is generally rude and dismissive, I asked a man in the office where they offered snacks for between meals and he snapped why would he know, probably cause you work there but thanks for being an ass. Any time something happened with my grandmother it was address because WE noticed long before any nursing staff (rashes,needing a bath, needing a diaper change etc.) I will say Melissa (nurse) and Rebecca (coordinator) were absolutely amazing and without their help and hard work would have given this place one star but they were so kind and helpful to my grandmother while she was at the facility.