Woodland Skilled Nursing Facility

NMD

My brother stayed at the Woodland Skilled Nursing Facility in Woodland, CA for about 2 months. From everything he experienced and I dealt with as a family member- it was like a prison. It so happens he arrived there on his birthday. Upon speaking with one of the administrators I was told they like to make residents feel special on their birthdays. Therefore they would have some balloons in his room upon his arrival and make sure the staff acknowledged him on his special day. None of this transpired. Additionally, a few days after his arrival, I was informed he was moved to a new room. Supposedly my brother complained of a noise disturbance that would continue into the wee hours. Well, that was just a small fraction of the story. My brother needed to move due to being called racial slurs and receiving threats to his safety. This type of behavior is impermissible and anyone creating an unsafe and threatening environment to another resident should be relocated out of the facility. Furthermore, the phones to reach your loved ones were never functioning properly. If you were lucky enough to reach an employee they would tell you our phones have been malfunctioning for over 6 months. The staff suggested I call the administrative office to complain, as they had tried with zero success. Can you imagine going days without being able to check on your family member? When I reached out to the administrative office the gentlemen I spoke to appeared perplexed to the news and said he would look into the matter and get back in touch with me. I’m still waiting on his call and my brother has been discharged. To add, I received a call from the office to inform me that my brother was indirectly exposed, to someone who tested positive to COVID-19. As if his stay couldn’t get any worse. He was now quarantined to his room for 14 days. I couldn't even envision what my brother was feeling or dealing with. On top of that, I was even more distressed that I wouldn’t be able to reach him more frequently, with the poor phone systems. I can’t tell you how defenseless I felt knowing that my brother was dealing with recuperating from a horrible accident and he lives in California with absolutely zero family members there to visit him. I thought it was my lucky day when I finally reached a nurse that happened to work on my brother’s floor. Well, that luck ran out instantly. She was so extremely rude, informing me that for her to connect me with my brother, they would have to put on protective gear since he was in quarantine. She nor the other nurses had the time to do that nor were family members speaking with the residents a top priority. I told her I hadn’t spoken to my brother since I was told of his indirect exposure to COVID-19 and I wanted to check on him. She then brutally replied I’m very busy right now, I need to go and I can’t promise you anything and hung up. How is someone with zero amount of humanity, patience, and kindness working as a nurse? My strong suggestion is to choose a different nursing/rehabilitation center. STAY AWAY from this dreadful and disheartening place. This place is not worth the 4 stars they receive on some of the sites I viewed.