ProMedica Skilled Nursing And Rehabilitation (Rossmoor)

Molly Pierce

Dangerous. Understaffed: management is to blame. My elderly parent stayed at Manor Care, at least 2 separate occasions between bouts of time at John Muir, during the Thanksgiving/ Christmas/ New Year season. MC was understaffed which was DANGEROUS b/c my elder was recovering from bypass surgery AND acquired a large bed sore @ JM. The bed sore would often come in contact with fecal matter if the bandages weren't changed at least 3x/ day. MC failed to do this and my elder had to be transferred back to JM with complications from hygienic neglect. It's maddening that JM allowed my elder to go back to MC to "recover." Had to be resourceful and moved my elder to a top notch facility in SJ through personal connections. MC lost my elder's personal belongings between the confusion of moving between JM and MC. No one was held accountable. Also, they failed to rehabilitate my elder - take them out of bed to walk at least 2x a day, as my elder had to learn to walk again. JM did this, but MC let my elder lay in bed with no recovery exercises.

Provider Response

visitorpark

I went to this place around 12:30pm to visit a patient there. Of course no visitor was allowed and I had to call the number as directed on the sign. I called the number and rang the bell and no one answered nor came out until 10 minutes later. It was cold out there. The lady who came to the door later did not say sorry. I wish they are more welcoming and friendly. Too bad. Very disappointed.

Provider Response

Candace

I was at Manorcare Health Services. It was pretty good. They're very clean and they were very careful about not spreading germs. They kept the place clean. The people gave excellent care. The staff was very friendly and very cooperative. I ended up getting a private room, which was very nice. Even the people that came and cleaned the rooms were friendly. It was a good environment. The food was good. If you didn't like what they were serving, they would give you an alternative. They also provided wheelchairs, and for the training, they used equipment that they had there. They had very good occupational therapists. All of that was very good. They had a full calendar of activities. They had movies, bingo, games, and exercise classes. They had people come in to sing or perform, and they cooked. You can have your meal in your room or you can go out to the one of the activity rooms. They had a main dining room; you can always go down there during mealtimes. The staff members were all very friendly.

Provider Response

A Reviewer

ManorCare Walnut Creek is excellent. They did very good physical therapy and were very attentive to our personal needs. I would recommend them.

Anonymous110903650

My father stayed at ManorCare, and it was good. It had the same problem that most skilled nursing facilities have. Their staffing ratio is about fifteen to one. There were a lot of buzzers that were unanswered. That was probably very typical, but it was very clean. He had a nice room, and the food was pretty good. They had a top quality physical therapy. It was a good experience.

Caring103306650

I stayed at ManorCare, and it was excellent as it had more machines and more things to do in the therapy department. It was clean, and the rooms were nice. The food was OK.