Knolls West Convalescent Hospital
16890 Greentree Blvd., Victorville, CA 92392
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Reviews of Knolls West Convalescent Hospital in Victorville, California
2.53
(15 reviews)
Facility
2.5
Staff
2.6
Food
2.0
Activities
2.6
Value
1.5
Nancy
4
|
April 11, 2023
My husband is in Knolls West Convalescent Hospital for rehab and the experience so far has been good. I like that the lobby portion is large and has reception; there's a lady at the desk. Since the COVID thing, she takes everybody's temperature, and you must wear a mask inside the door. The grounds are taken care of outside or externally. I was there yesterday and there was a gardener trimming the roses. The room is satisfactory. I'm always there every three days or so, it's always clean, and his little trash basket is always empty even though he uses it. The staff and services are just average. He's bedridden, and there have been times when he waited a long time to have his diaper changed. Other times they're just right there. It depends on their staffing. If they're full staff, they're right on time to take care of him. When they're not fully staffed, like on weekends, he may wait a bit longer to be changed. They had a sign up for special holidays where they'd have something going on, but he just hasn't gone to them. He also hasn't gone to the dining area, his food is brought on a tray. According to him, the food is not good at all. Whenever I come he always wants me to bring him a chicken sandwich or a Subway sandwich as a treat. So when I come, he doesn't eat his lunch from there. I've tasted his food and it tasted OK to me. Right now, Medicare is still paying for it, but come April I'd have to pay it. It's going to be over $1,500 on my part alone.
nancylewis25
2
|
May 4, 2022
I had some great nurses /aides and horrible aides. During the night I would normally lay 2 hours waiting for any help. My nurse call light was broken. I was trapped and no way to get help. One night two people were in my room going through my things. License and insurance card stolen. Staff did nothing to help me.
ReviewerFY#0117
3
|
January 26, 2022
My sister is at Knolls West Convalescent Hospital. She's in assisted living. They're pricey to me but they're okay. The staff are sometimes very helpful and other times they're not. She's in a room by herself and I don't think the carpet is very clean, updated, or whatever. They shampooed it, but it still looks really dirty. There were holes in the walls and they just painted over them. For what they charge, I don't like it, but it is what it is. They do bingo, they have Bible studies, they do crafts and stuff like that. My sister has some friends there that she interacts with every day. They have a courtyard and I know that they say she goes and gets her hair done, so I'm assuming they have a hair salon too.
Andrea Lynn
1
|
February 21, 2021
If I could give a 0 star rating I would. How can the nursing care be so incompetent that they don’t recognize pneumonia, a UTI and an electrolyte imbalance in a patient?! They can’t see that someone who was perfectly lucid is no longer? No doctor, no labs, no sending to ER! A family member had to make them send him to the hospital where he is now being admitted. Disgusting place with the worst care. I will be filing a complaint, and I am sure not the first to do so.
VERY CONCERNED FRIEND WORRIED
1
|
February 12, 2021
I can never reach patient. Have requested updates on patient and it never happens. Care givers are rude and impatient to family members. Long term stays to add to billing. The run around is outrageous. Do not put your family member Here!!
Sylviablue
1
|
December 13, 2020
Does anyone else have issues when calling to reach a resident? I call several times and have difficulties getting through. Sometimes for days! Addressed with Terry / administrator, but she stated no one else has complained about not being able to reach their family.
Cttt
1
|
July 24, 2020
This is a terrible facility. They take 45 minutes to respond to help buzzer, don’t have a clue what the doctor’s are, and dont want to be bothered by the patient. I self discharged because the treatment was so bad.
Johnna
4
|
November 29, 2019
My friend moved into Knolls West Convalescent Hospital. He liked it and I liked it. The staff seemed very nice, very helpful, and they seemed to be a very caring group. It's very clean, not a lot of clutter, open, and fresh looking.
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Services and Amenities of Knolls West Convalescent Hospital in Victorville, California
General
- Resident Capacity: 64
Licenses
- State Licenses: 360904749
Medicare
Health
2.0
Overall
2.0
Quality
2.0
Staff
2.0
About Knolls West Convalescent Hospital in Victorville, California
Knolls West Convalescent Hospital is a dedicated senior living provider in Victorville California, located in close proximity to Interstate 15, restaurants and shopping. Well-suited for residents with medical needs, Knolls West prides itself on its ability to deliver quality individualized care. With its focus on providing a welcoming environment to its residents, the facility offers clean, spacious apartments with plenty of natural lighting. With trained staff that is detail-oriented and respectful to residents, families need not worry and can enjoy peace of mind. Lush greenery frames the facility, offering calm and serenity for a stress-free transition.
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