Knolls West Convalescent Hospital
16890 Greentree Blvd., Victorville, CA 92392
Featured Review
4
|
April 11, 2023
My husband is in Knolls West Convalescent Hospital for rehab and the experience so far has been good. I like that the lobby portion is large and has reception; there's a lady at the desk. Since the COVID thing, she takes everybody's temperature, and you must wear a mask inside the door. The grounds are taken care of outside or externally. I was there yesterday and there was a gardener trimming the roses. The room is satisfactory. I'm always there every three days or so, it's always clean, and his little trash basket is always empty even though he uses it. The staff and services are just average. He's bedridden, and there have been times when he waited a long time to have his diaper changed. Other times they're just right there. It depends on their staffing. If they're full staff, they're right on time to take care of him. When they're not fully staffed, like on weekends, he may wait a bit longer to be changed. They had a sign up for special holidays where they'd have something going on, but he just hasn't gone to them. He also hasn't gone to the dining area, his food is brought on a tray. According to him, the food is not good at all. Whenever I come he always wants me to bring him a chicken sandwich or a Subway sandwich as a treat. So when I come, he doesn't eat his lunch from there. I've tasted his food and it tasted OK to me. Right now, Medicare is still paying for it, but come April I'd have to pay it. It's going to be over $1,500 on my part alone.
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About Knolls West Convalescent Hospital in Victorville, California
Knolls West Convalescent Hospital is a dedicated senior living provider in Victorville California, located in close proximity to Interstate 15, restaurants and shopping. Well-suited for residents with medical needs, Knolls West prides itself on its ability to deliver quality individualized care. With its focus on providing a welcoming environment to its residents, the facility offers clean, spacious apartments with plenty of natural lighting. With trained staff that is detail-oriented and respectful to residents, families need not worry and can enjoy peace of mind. Lush greenery frames the facility, offering calm and serenity for a stress-free transition.
Medicare
Health
2.0
Overall
2.0
Quality
2.0
Staff
2.0
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Reviews of Knolls West Convalescent Hospital in Victorville, California
2.5
(15 reviews)
Facility
2.5
Staff
2.6
Food
2.0
Activities
2.6
Value
1.5
Nancy
4
|
April 11, 2023
My husband is in Knolls West Convalescent Hospital for rehab and the experience so far has been good. I like that the lobby portion is large and has reception; there's a lady at the desk. Since the COVID thing, she takes everybody's temperature, and you must wear a mask inside the door. The grounds are taken care of outside or externally. I was there yesterday and there was a gardener trimming the roses. The room is satisfactory. I'm always there every three days or so, it's always clean, and his little trash basket is always empty even though he uses it. The staff and services are just average. He's bedridden, and there have been times when he waited a long time to have his diaper changed. Other times they're just right there. It depends on their staffing. If they're full staff, they're right on time to take care of him. When they're not fully staffed, like on weekends, he may wait a bit longer to be changed. They had a sign up for special holidays where they'd have something going on, but he just hasn't gone to them. He also hasn't gone to the dining area, his food is brought on a tray. According to him, the food is not good at all. Whenever I come he always wants me to bring him a chicken sandwich or a Subway sandwich as a treat. So when I come, he doesn't eat his lunch from there. I've tasted his food and it tasted OK to me. Right now, Medicare is still paying for it, but come April I'd have to pay it. It's going to be over $1,500 on my part alone.
nancylewis25
2
|
May 4, 2022
I had some great nurses /aides and horrible aides. During the night I would normally lay 2 hours waiting for any help. My nurse call light was broken. I was trapped and no way to get help. One night two people were in my room going through my things. License and insurance card stolen. Staff did nothing to help me.
ReviewerFY#0117
3
|
January 26, 2022
My sister is at Knolls West Convalescent Hospital. She's in assisted living. They're pricey to me but they're okay. The staff are sometimes very helpful and other times they're not. She's in a room by herself and I don't think the carpet is very clean, updated, or whatever. They shampooed it, but it still looks really dirty. There were holes in the walls and they just painted over them. For what they charge, I don't like it, but it is what it is. They do bingo, they have Bible studies, they do crafts and stuff like that. My sister has some friends there that she interacts with every day. They have a courtyard and I know that they say she goes and gets her hair done, so I'm assuming they have a hair salon too.
Andrea Lynn
1
|
February 21, 2021
If I could give a 0 star rating I would. How can the nursing care be so incompetent that they don’t recognize pneumonia, a UTI and an electrolyte imbalance in a patient?! They can’t see that someone who was perfectly lucid is no longer? No doctor, no labs, no sending to ER! A family member had to make them send him to the hospital where he is now being admitted. Disgusting place with the worst care. I will be filing a complaint, and I am sure not the first to do so.
VERY CONCERNED FRIEND WORRIED
1
|
February 12, 2021
I can never reach patient. Have requested updates on patient and it never happens. Care givers are rude and impatient to family members. Long term stays to add to billing. The run around is outrageous. Do not put your family member Here!!
Sylviablue
1
|
December 13, 2020
Does anyone else have issues when calling to reach a resident? I call several times and have difficulties getting through. Sometimes for days! Addressed with Terry / administrator, but she stated no one else has complained about not being able to reach their family.
Cttt
1
|
July 24, 2020
This is a terrible facility. They take 45 minutes to respond to help buzzer, don’t have a clue what the doctor’s are, and dont want to be bothered by the patient. I self discharged because the treatment was so bad.
Johnna
4
|
November 29, 2019
My friend moved into Knolls West Convalescent Hospital. He liked it and I liked it. The staff seemed very nice, very helpful, and they seemed to be a very caring group. It's very clean, not a lot of clutter, open, and fresh looking.
rowes127
1
|
January 12, 2018
Knolls West is the absolute worst at providing quality care. My mother went there for rehab after having a stroke. Staff left her in bed unable to move. Nurses/CNA's did not rotate her causing her to get sore from being in bed which made it difficult to do PT. In a matter of a week she declined rather than getting better. During the day while family or visitors are there they act like they are attentive to the patient. However, at night they do not attend to their patients. My mother had thrown up on herself, oxygen had came unplugged, diapers were full, blood sugar would drop low and it would take 40 minutes to an hour after nurse call button was pressed for someone to show up. I could not rest peacefully knowing my mom was in that place. I knew she would be neglected rather than cared for. She could have choked on her throw up, got a UTI, gone in a coma yet they did not find it to be urgent enough to attend to her. I brought my concerns to supervisors and they would reply by saying they would address the issues with their staff, yet nothing improved. If you're looking for a place that will care for your loved ones this is not the place.
Rebecca830745
5
|
November 2, 2016
Knolls West Convalescent Hospital was nice, our stepdad had a really nice little apartment, and they seem to get him up and out to join in activities so I thought that was pretty good. He ordered ice cream a lot, but he didn't like their dinner. Everybody would say hi to him, he would say hi to them, and the place was kind of cozy. The staff was great, and the place was expensive, but it was nice.
Judy R318458
4
|
October 5, 2016
Knolls West was OK, but I didn’t like the person who runs it. Some of her rules and her flaunting around and flirting with all the men that came in and ignoring all the women irritated me a little. If you need something done, I couldn’t get her to do anything for me, but if it was a good looking person, she was all over it, and I didn’t like that attitude, so I left. The rest of them were OK and mingled well with the people. I had a lot of friends, and the food was OK. I lost about 20lbs when I was in there, so it was very good for me.
Barbara250537
1
|
July 10, 2016
I would never put my mother in Knolls West Convalescent Hospital. It was dark, dingy, dirty, and the staff was not friendly.
Caring83778650
4
|
November 30, 2014
My father has been at Knolls West Post Acute for a month now. It is a very clean facility. It is very clean inside and out. My father was in a hospital, and they recommended it to me. I would give it very high marks due to the very personalized care and attention to details. They're very willing to work with the families. They have gone above and beyond. Overall, it is a very good facility. My father is in a shared room. Food is not the greatest, but only passable.
Caring Cindy
4
|
May 9, 2012
Appeared to be very clean. The residents appeared to be well cared for. Nice furnishings. Grounds pleasant, filled with flowers. Staff responded to patients needs in a timely manner. According to my friend, the food was OK. I havenot personaly eaten there.
Patrick S.
2
|
January 21, 2012
A few years ago my uncle who was in is 40's had a series of strokes which resulted in need of permanent care for him. He was wheelchair bound, and was paralyzed having only the use of his forearms and hands. The hospital which initially treated him recommended Desert Knolls as a good local full time care facility. Someone from our family visited him almost every day of the week. At very worst we were there 4 days a week. The facilities at Knolls West are in some ways nice; the rooms are double occupancy and each occupant has their own area with shelves, a cork board, and their own TV. They have a decent leisure room, and a nice view from the room. On the surface the staff are friendly and curious, but my uncle often said he was treated very different when we weren't around. Sometimes I would notice the staff seemed really impatient with some of the residents whose families were not present. Another thing i noticed was the lack of sanitation. I came to believe it was normal for such places to smell rather strongly of urine and other unpleasant odors, but after about 6 months we transferred my uncle to another full time care facility which was much cleaner. Upon transfer, his new care facility notified us of extensive bedsores, indicating that my uncle was not getting the attention he needed. Overall I would not reccomend this facility, there are much better ones in the area.
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