Provider Response
Hi Diana, Thank you for visiting with us. Your feedback is important to us, so thank you for sharing your experience.
Offers Assisted Living, Independent Living, and Memory Care
September 18, 2021
Provider Response
Hi Diana, Thank you for visiting with us. Your feedback is important to us, so thank you for sharing your experience.
August 11, 2021
August 11, 2021
June 28, 2021
Provider Response
We're thrilled that you call our community home. Our staff takes pride in going above and beyond, so thank you for sharing your kind compliments.
June 28, 2021
Provider Response
We are thrilled to welcome you to your new home at Atria. Your feedback is important to us, so thank you for sharing your experience. Thank you for choosing Atria!
June 24, 2021
June 24, 2021
Provider Response
Hi Thomas, Thank you for sharing your experience. Your compliments mean the world to our team.
June 23, 2021
June 03, 2021
May 05, 2021
Provider Response
Lynn, Your compliments are a highlight for our team. Thank you for sharing, and thank you for choosing Atria.
February 25, 2018
May 30, 2017
March 28, 2017
March 07, 2017
February 01, 2017
January 09, 2017
September 29, 2016
May 10, 2016
February 29, 2016
Provider Response
Thanks for visiting us at Atria Hillsdale. I’m sorry to learn that the apartments available at this time are not a perfect fit. In the meantime, if there is anything I can do to help, please reach me directly at customerservice@atriaseniorliving.com.
January 13, 2016
January 13, 2016
December 15, 2015
November 09, 2015
July 29, 2015
June 18, 2015
Provider Response
Thanks for visiting Atria Hillsdale. We’d like to learn more about your experience so we can continue to enhance our community. If you’re comfortable sharing more information with us, please reach out to us at customerservice@atriaseniorliving.com.
May 27, 2015
April 17, 2015
January 06, 2015
November 26, 2013
Provider Response
Thank you for your feedback I'm glad that you have enjoyed our staff and services, and we are continually working to improve the dining experiences of our residents. If there is further feedback that you are willing to provide to help us make improvements, please contact us at customerservice@atriaseniorliving.com (be sure to include the community name).
July 24, 2013
Provider Response
I am so very sorry for your negative experience with our community during a recent staff transition. We have just hired a new director of culinary services and our residents should see a dramatic difference in their dining experience in the next two weeks. I encourage you to stop by for a visit and please contact us at customerservice@atriaseniorliving.com with any further concerns that you may have.
June 07, 2013
Provider Response
Please accept our deepest apologies for the unpleasant odor you spoke about in your review. This is certainly not acceptable at any of our communities and we have taken measures to ensure that it does not become an issue again. I hope that you will consider giving us another opportunity to meet with you so that you can see our community as welcoming as it should always be. If we can answer any questions or if you have other concerns, please contact us at customerservice@atriaseniorliving.com and include the Atria community name in your subject line.
May 23, 2013
June 23, 2011
May 26, 2011
May 03, 2011
Provider Response
Thank you for taking the time to post your feedback on Atria Hillsdale. I'm glad to hear that your friend's grandmother has enjoyed living at our community, but we would like to address the concerns you expressed about the food quality and medication reminders. Since your review, we have continued to improve the dining experience of our residents, and we also survey our residents twice per year to gather additional feedback. On the subject of medication reminders, I will share your review with the appropriate staff to make sure that we correct any issues that may exist in that area, as well. If you have any questions or would like to discuss any further details regarding Atria Hillsdale, please contact us at customerservice@atriaseniorliving.com and include the community name in your subject line.
July 26, 2021
Provider Response
Hi Mary, We're happy that you call Atria home. We value your feedback and appreciate your kind compliments of our staff.
June 28, 2021
Provider Response
Bill, Thank you for visiting with us. Your feedback is important to us, so thank you for sharing your experience.
April 17, 2018
Provider Response
Hi, thank you for visiting, and for taking the time to provide feedback. I'm sorry to hear this community wasn't a fit - we also have several others in the area that might be better suited to your family's needs and preferences. For a full listing of our communities, please visit our website, AtriaSeniorLiving.com. Also, floor plans can be found on the individual web pages for our communities. If you have questions or would like additonal information, don't hesitate to contact me any time at CustomerService@AtriaSeniorLiving.com.
February 11, 2018
November 13, 2017
September 10, 2017
May 10, 2011
December 03, 2009
Provider Response
Hello, Your concerns are important to us. We take the privilege of caring for your family member seriously. If you'd like to personally speak further, please don't hesitate to contact us.
July 22, 2019
For more than 20 years, Atria has served the families of San Mateo. With a continuing commitment to quality, the community is undergoing an extensive renovation to enhance its beauty and functionality. Once complete, residents will enjoy a host of exciting new spaces and amenities, including updated apartments with modern decor and features, a larger living room with lagoon views, a newly constructed 4,500-square-foot outdoor terrace with mountain views, a new movie theater, full-service bistro and physical therapy center and much more. The community will seek LEED® certification for sustainable design, construction and operation.
In addition to discreet assistance with daily tasks like bathing and getting dressed, Atria Park of San Mateo has a licensed nurse on-site 24/7 to provide care services such as diabetic management and mobility support.
For families facing the challenges of dementia, Atria Park of San Mateo recently expanded and enhanced its memory care neighborhood, relocating it to a larger space within the community. Features include an open layout with combined dining, living and event space, a secure interior courtyard and new, thoughtfully designed apartments with modern features.
In addition to chef-prepared meals and 24/7 support from a dedicated staff, residents of Atria Park of San Mateo also benefit from a robust events calendar featuring engaging opportunities every day from yoga classes and happy hours to jewelry workshops and musical performances.
Atria Senior Living is a leading operator of independent living, assisted living, supportive living and memory care communities in more than 200 locations in 28 states and seven Canadian provinces. We are the residence of choice for more than 20,000 seniors, and the workplace of choice for more than 12,000 employees. We create vibrant communities where older adults can thrive and participate, know that their contributions are valued, and enjoy access to opportunities and support that help them keep making a positive difference in our world.
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