Golden Hill Subacute and Rehabilitation Center

Short staffed all the time typically 15 to 1. If you try to call after 5PM you mighty get through on the 4th try. Food is usually delivered LATE and COLD with no real selection. Rooms are small relatively clean, surface cleaned once a day. hallways smelled like urine and feces.

I’ve visited this facility many many times with a friend who’s brother is in the sub acute unit. I’ve seen the renovations that have been completed and the changes in management and I’ve definitely seen a change for the better. The staff is always so kind and goes out of their way to check on us to see if we have any questions about the services being provided. I hope to never have a family member in this medical situation, but if I do I’d definitely have them cared for at Golden Hill.

What a change. I visited a friend at the facility 2 years ago and by my previous review you can see it wasn't bad and it wasn't great BUT now - WOW - what a change. They have renovated the entire inside of the building from carpeting to paint to very modern furniture and pictures. What fun to see scenes around San Diego and bright flowers and zoo animals. The patients love them. My friend says the food is really well seasoned and he has experienced foods not usually found in nursing homes like tonight was Linguini Pesto Pasta with smoked chicken. The fruits and vegetables are fresh and not canned. The best part is the caring staff. No one can expect everything to be perfect but you gotta give them an A for effort. It must be hard caring for all these people, but they do it with a smile. Always welcoming me when I come to visit. I just wanted to let you know there are good nursing homes out there too.

The rooms were minimal, and the staff was OK, although, the night shift was unaware of what the day shift provided--a MAJOR disconnect! I HAD to deposit $ before my husband was admitted (to ensure a bed). He was at the facility 6 days--respite paying for two days and Hospice paying for 5 days. I was assured that my full deposit would be refunded. It has now been TWO long months, and the facility is still dragging their feet. Finally, I notified my credit card company of this, and they are aware of the problem. If you need to secure a bed for a loved one before that loved one can be admitted, be AWARE that this facility does NOT care about your loss and only complicates matters. I would have NEVER utilized this facility if I had had more options. BEWARE, Windsor Gardens does NOT care about the family and will do all they can to make your grieving worst. If I could rate them a minus 1 or 2, I would have choosen that rating; a 1 star is far too generous for this facility. If you have a choice, do NOT choose Windsor Gardens!