Golden Hill Subacute and Rehabilitation Center

The rooms were minimal, and the staff was OK, although, the night shift was unaware of what the day shift provided--a MAJOR disconnect! I HAD to deposit $ before my husband was admitted (to ensure a bed). He was at the facility 6 days--respite paying for two days and Hospice paying for 5 days. I was assured that my full deposit would be refunded. It has now been TWO long months, and the facility is still dragging their feet. Finally, I notified my credit card company of this, and they are aware of the problem. If you need to secure a bed for a loved one before that loved one can be admitted, be AWARE that this facility does NOT care about your loss and only complicates matters. I would have NEVER utilized this facility if I had had more options. BEWARE, Windsor Gardens does NOT care about the family and will do all they can to make your grieving worst. If I could rate them a minus 1 or 2, I would have choosen that rating; a 1 star is far too generous for this facility. If you have a choice, do NOT choose Windsor Gardens!

We will be living in Golden Hill for a year. I’m not happy with the care. It’s kind of hit and miss. I have therapy every day, and it helps quite a bit. They have transportation available.

My sister was here after she suffered a mild brain injury. She came to this facility on a ventilator and with several other issues. Within a month of her stay the team was able to remove the ventilator and get her back on her feet. I attribute her success to the long term caring staff that looked after her and helped her reach her maximum potential.

The staff of this facility was very good. The facility was kept clean and well maintained. The problem was with the Manager of the facility. If a patient had any kind of acting out behavior they were put in the lock down dementia unit. At one time my Grandmother fell in her room and hit her head which caused a hematoma on her forehead. Because it was nasty looking the Manager did not want the other residents to see it so she was placed in the dementia unit. If a resident had to be in the hospital it was up to the Manager's if the resident should be allowed back to the facility. I feel that this Manager put a lot of unnecessary stress to the resident as well as the family during this time.