Palm Terrace Care Center

BBeck

My mother entered Palm Terrace with a broken shoulder. She left with TWO BROKEN LEGS. She NEVER WALKED AGAIN.

Scott

Palm Terrace Care Center was wonderful. Everybody was so kind and so helpful. They took good care of me. I would recommend them to anybody. The appearance was wonderful. It could use some upgrades on the inside though. The roof leaked. It needed some paint/repairs. The door in some of the rooms could barely fit a wheelchair through so hopefully they're going to upgrade those. Other than that, everything was great. The food was good. The staff was wonderful. Although if you push the button, it takes a long time for one of the CNAs to come, but the administrator and the social services lady were fabulous people. I liked them. They're very helpful. We had church on Saturdays, bingo, and then movie days on Fridays.

Karen

My husband is at Palm Terrace Care Center. It is a wonderful short-term care facility, where he's getting his PT. Right now, everything is really great. He's doing really good. I went in and toured that facility the same day that he was actually being transferred. The staff has been wonderful. The physical therapists are out of this world. They are great. The rooms are very large. He is in a two-bed room, and there's a lot of room in there. You can get a lot of people in there. Their common areas are great. They have an outside terrace and a patio that is just beautiful with the scenery. I have tasted the food a couple of times, and it is excellent compared to where he was. The dining area is large. If you have a lot of people, you can take your family in there and sit in the dining room. The residents are really great, too. They are nice and friendly. I talk to a lot of them. The nursing home is in a different wing than the short-term. They have a long-term care facility there, too, but I haven't gotten involved with that. They have their own TVs, and they are on an extended arm. They can pull them right up to their bed, so they can reach the controls on it. I'm very satisfied. It is old, but it's very beautiful. They keep it updated. They have activities every day, but I haven't checked them out.

Reviewer#DT0604

My sister was a resident of Palm Terrace Care Center. This facility was not very clean. The staff was rude. The food was horrible. The coffee was always cold, the toast was cold. The water, they didn't put ice in it, and containers weren't filled with water when I would go there. The rooms were dirty. The nursing staff wasn't very kind, they were not polite at all. They would raise their voices at her. They weren't attentive to her, seeing to her needs when she would call them to come in for some assistance. Her clothing wasn't put on properly. A lot of her things were missing. There wasn't any social means for her to sit with other patients, and she wasn't assisted to go to the patio sometimes and sit in the sun. It looked like they didn't have time to really treat her that a person normally should have been treated. When she would ask them for certain things, they wouldn't come back in often enough. I found she was always putting on other patients' clothes instead of her own. It wasn't run well at all. The rooms are always cold, extremely cold. They allowed her waiver program to run out when they never made any attempts to locate a board and care within the required time allowed. They didn't follow through and assist her. She was also kept sedated because she was asking for certain needs. They figured that she was asking for too much. When she would disagree with some way she was being treated as a patient, they sent her to a mental hospital in Orange County. She was sent over there, and when she came back, she was constantly given medication that kept her sedated all the time. She was always asleep, and she would be drooling. She couldn't hold her head up to carry a conversation. There should be an investigation there. I wouldn't send a dog there. When it came time for her to be transferred to another board and care, she was put in one of their vehicles and taken to that facility. When she got there, the owner of the other place said that she wasn't comprehensive and that she looked as though she had been drugged because she couldn't talk; she was drooling. They tried to give her some coffee and to revive her until the owner called an ambulance to take her. They called Palm Terrace back and told them they can't accept her in this condition and that they're going to have to take her back. They refused and said they had filled the bed. They just kind of dumped her without any regard to her condition. I requested one time to have a full evaluation with the dietary department, because my sister was losing so much weight. She was on a pureed diet when she was there because she wasn't able to swallow, and she would choke. She was on a regular diet when she came there, and my sister said that she could eat food if they would give it to her. I asked for an evaluation meeting twice with the dietary department, they said she would need to be evaluated by a speech therapist. I fed her some regular food so he could see that she could eat it. She cleared her throat, and at that point, he said, "She's probably choking, it's probably best you don't give it to her." She just cleared her throat, she hasn't been eating any food, and that's why she is losing weight. Both evaluations didn't go well at all. I think they were just in it for the financial needs, for their own selfish needs. They weren't in it to provide good patient care. It was the worst. They needed to close that place down because they had no consideration for their patients. There isn't any compromise, or they don't get back to you when they need to. They don't give you an overview or an update of what they're doing, and what plans they have. I don't see them having any activities for the patients. They were just there to receive the money.

JNB

My wife stayed at Palm Terrace for about three weeks. She was one of three people in a room, so the accommodations were not that good, and there was a lot of disturbance going on in the room, but the facilities were excellent. The physical therapy and everything else they were doing was very good. The staff was very friendly. They have bingo, and they also had people coming to entertain them, sing a song, dance, and all sorts of things. It is situated in a very nice spot, and it had a very nice view. I liked it very much; it was very nice, but the rooms were not all that good because the place was bustling with activities. There were a lot of people there, and there were a lot of things going on all day long.

SBSW

Skilled Nursing Facility. Caring and compassionate. They will help patients recover from surgery, or illness. Rehabilitation with physical therapy and other types of therapies such as speech and occupatinal therapy. Positive and uplifting atmosphere. 24 skilled care.