Sunrise of Palo Alto is new, has a very nice floor plan, and is open. They have a very nice staff. The rooms are average-sized, and they have lots of activities. It was very pleasant. The food looked like it was good.
Sunrise of Palo Alto
Offers Assisted Living
13 Reviews
2701 El Camino Real, Palo Alto, CA 94306
Call
(844) 325-8230
Reviews of Sunrise of Palo Alto
Assisted Living Reviews for Sunrise of Palo Alto
March 14, 2018
I visited this facility
August 20, 2017
I am a friend or relative of a current/past resident
Very nice facility, but poor care. I had a relative stay here for three months, and they returned home. The major complaint a lack of overall care. When they had an emergency, and push the button care rarely came. After three months, they cleared out and returned home. If you move into this facility, wait before selling your residence, make sure they deliver on the care promised.
Provider Response
We’re sorry to hear that you did not have a positive experience. We care deeply about the safety and well-being of our residents and staff. Please contact us at information (at) sunriseseniorliving.com so that we can learn more. –The Sunrise Team
July 17, 2017
I visited this facility
My visit to Sunrise was very nice, the environment was very welcoming, it was easy to park, and the staff accommodated me very well. It was very light, very clean, and very spacious. There were a lot of little nooks and crannies where, if I visited, I could sit with my wife, and that's a big plus. I saw everything in action, and the places where residents went, including the memory care unit.
October 24, 2016
I visited this facility
The staff who toured us at Sunrise was very helpful. They have the normal type of activities for assisted living. They have discussions, talks, and entertainment. The room was very nice, and they have some exercise facilities.
July 13, 2016
I visited this facility
Last month, my ex-wife and I spent 2 ½ hours at Sunrise of Palo Alto on a tour with a person telling us all about it and answering questions. I was impressed with all the people that I saw. I was also extremely impressed with the person who spoke to us and took us around. It was a very nice visit. This is the place that we definitely want to go. Sunrise of Palo Alto was the best facility that I saw. They have many amenities and all of their facilities are in beautiful condition. It’s fairly new. All the Sunrise facilities were good, but this one was especially good. All the furnishings were good and tasteful. They had plenty of equipment, room, and common areas. One of the things my ex-wife mentioned was that she liked to have areas where there is quiet and not too much noise. At the time we were there, they were retrofitting all the windows with noise-reducing windows even though this was a relatively new facility. I and my ex-wife were very impressed with that. The rooms themselves were very well designed. We looked at studios and one-bedrooms. They had them designed and furnished so that a large studio looked like there were two rooms. They had an area with cabinets and a sink but no stove.
January 24, 2016
I visited this facility
I was very impressed by Sunrise, the facilities were very clean, and there were lots of different areas where they can engage in activities. Their calendar is full of various activities that are scheduled all the time. The place seemed bright, and sunny. There were safe places outside where they could walk around to enjoy the grass, and flowers. The environment is secured. You have to have codes to open the door to get to the elevator. However, they are also very expensive, and way outside my budget.
September 14, 2015
I visited this facility
Everything was absolutely great at Sunrise of Palo Alto. I would be happy to put my elderly relative in there. The sales director who took me around could not have been nicer. I got a wonderful feeling from the place, and I would highly recommend it to everyone.
May 12, 2014
I visited this facility
Sunrise of Palo Alto is a beautiful place. The facility is very clean, cheerful, very modern, expensively furnished, and they have very nice accommodation, but it's way beyond my budget. It's about $8000.
April 29, 2014
I visited this facility
Sunrise Palo Alto had an underground parking garage. I live in rural Oregon, and I don't do the parking garage thing. There was also street parking. To get into the parking garage, you had to have the code. The residents there seemed happy. I really liked that they had a family dining room that you could reserve for birthdays and so forth. I thought that was really neat.
September 26, 2012
I visited this facility
Sunrise is a typical retirement community. I have a 2-bedroom suite and the food is excellent. I have no complaints, everything is fine here. Something worth really well. It doesn't have a swimming pool or athletic facilities. The staff was very helpful and wonderful. It's a fine place.
August 29, 2011
Other
Nice facility. Somewhat short on staff and services, especially with food services and quality. As a profit making organization, a great deal depends the leadership of the local manager and how much of the budget is allocated to hiring caring staff.
August 09, 2011
I am a friend or relative of a resident
My mom, with fairly advanced Alzheimer's, stayed at Sunrise in Palo Alto for the better part of a year (2008-2009).
The facility itself is beautiful, and my mom (who appreciates the 'finer things in life' really appreciated that aspect. My mom is also not the easiest person to deal with, so I appreciated that the management was willing to accommodate her needs -- a quiet room, first floor, meals in her room when she wanted, and so-on.
There was, however, a significant downside. The facility always seemed to be short-staffed, and so i felt that my mom was not getting the amount of attention that she needed, and that we believed she would receive. One morning I visited and found her asleep on the couch (and she had fallen off the couch before); apparently, nobody had visited or thought to move her to bed during the night.
That said, I feel that if your family member is more independent than my mom was, Sunrise might be a good choice.
March 25, 2008
My loved one stayed here
My parent moved in earlier this year, and I have to say it's a mixed bag. As compared to other assisted living facilities I am familiar with, there is a greater expectation of independence. The downside here is if your loved one needs more attention -- there are times when my parent is left alone when she really needs help. My guess i that they scrimp a bit on staffing.
Pluses:
- Attractive facility
- Good collection of activities
- Great location
Minuses:
- Pushy, turn-off salesperson
- Very pricey
- Dining room service poor
- Food is nothing to write home about.
Services and Amenities of Sunrise of Palo Alto
Room and housing options
- 1-bedroom apartments
- 2-bedroom apartments
- Studio Apartments
Dining options
- In Room Kitchenette
- Dining Room Shared Meals
Features
- Beauty Barber Shop
- Resident Transportation
- Party Space
- Tv Room
- Garden And Patio
- Resident Parking
- Security Gate
- Features Extra: Library
Cleaning services
- Laundry For Linens
- Private Cleaning Services
- Housekeeping
- Laundry For Clothing
Technology and entertainment
- Cable In Rooms
- Internet Enabled Rooms
- Technology Extra: Emergency Call System
Health services
- Hospice Care
- Medication Management
Activities
- Offsite Activities
- Music
- Games
- Stories
- Religious Services
- Lectures Discussions
- Book Clubs
- Wii Sports
- Tai Chi
- Fitness Room
- Gardening
- Cooking
- Arts And Crafts
Financial guidance
- Va Benefits Consultation
- Financing Advice
Guest services
- Guest Parking
- Guests At Mealtime
- Overnight Guests
General
- Resident Capacity: 97
- Staff Patient Ratio: The Ratio Of Care Staff To Residents Is Determined By An Assessed Level Of Care For Each Resident's Individual Needs
- Respite Care
- Pets: Small Pets Allowed
Licenses
- Licenses: CLPSUN III tenant, LP &Sunrise senior Living MGMT INC
- State Licenses: 435294227
About Sunrise of Palo Alto
Step into a Sunrise Assisted Living community and you can't help but feel at home. Sunrise of Palo Alto stops at nothing to make your experience warm and inviting, from our homelike exterior architecture, to our comfortable community areas and choice of suites, to our exceptional outdoor gardens and landscaping. Look around and you'll notice fresh flowers throughout the residence, and you may even spot our dog or our cat. And of course, there are always the friendly smiling faces of the Sunrise staff to ensure that each day spent here is a welcome one.
Sunrise of Palo Alto in California is built on a commitment to our residents and their families. We believe no two people are alike, so the services and attention we provide should never be exactly the same. That's also why we offer a variety of lifestyle, service and care options. By providing these choices, we not only offer solutions for today, but we provide the security of knowing that there are options for tomorrow.
*At Sunrise of Palo Alto, we also offer Below Market Rate Suites. These accommodations are only available to those who financially qualify. Make sure to inquire about the eligibility for this program.
What Makes Us Special
Sunrise is ranked "Highest in Customer Satisfaction among Senior Living Communities" in J.D. Power's first ever Senior Living Customer Satisfaction Study. In addition to earning the highest overall customer satisfaction in J.D. Power's study, Sunrise achieved the highest score in five out of the six study factors. Sunrise ranked highest among its peers for caregiver/staff, which examined customer experiences with responsiveness, concern for needs, professional skill and appearance. Sunrise also ranked highest overall in senior services/activities; resident setup/orientation; rooms, building, and grounds; and food and beverage.
Map of Sunrise of Palo Alto
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