Heritage Pointe Mission Viejo, CA

Offers Assisted Living, Independent Living, and Memory Care

19 Reviews
27356 Bellogente, Mission Viejo, CA 92691
Call (800) 385-2527
Heritage Pointe (800) 385-2527

Reviews of Heritage Pointe

19 Reviews Write a review
Food
(13 Reviews)
Staff
(15 Reviews)
Facility
(15 Reviews)
Activities
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Assisted Living Reviews for Heritage Pointe

March 05, 2021

By SCSmith

I am a friend or relative of a current/past resident

My Mom has been a resident at Heritage Pointe for several years, and I can't say enough about the facility and staff there! She has always been very comfortable and well cared for there. The management and staff is very conscientious and deeply caring. There's always a variety of activities and amenities for the residents. I'm very, very pleased with everything about Heritage Pointe!

March 05, 2021

By jccf

Other

As a volunteer at Heritag Pointe, I see the Residents participating in their daily activities and how happy they are at the large selection of things to do. I have worked with many residents in the last 9 years through a knit and crochet group, helping residents learn, fix projects, and just have a great time talking, telling stories of their lives, and making a scarf or a blanket along the way. I have also volunteered on Christmas to help serve in the dining room so staff could have a holiday with family. The residents love the new faces to talk to and get a big kick out of having us there. Everyone wins.

March 05, 2021

By Michael_L

I am a friend or relative of a current/past resident

My mother has been a resident of Heritage Pointe for about a year. She has been very happy there. The accommodations are modern, spotlessly clean and covid-19 precautions are strictly adhered to. The common areas and the apartments are gorgeous. The staff are kind and have infinite patience. The food is excellent and the responsiveness of the staff to residents and family is exceptional. I don’t worry about my mother because her well-being and health are monitored and I trust the management 100%. Since this is a community-based, non-profit facility, I know that corners are not being cut to extend profit. I highly recommend Heritage Pointe for the elderly of any religion or race. The staff is diverse and all are welcome.

March 04, 2021

By 18Michael

I am a friend or relative of a current/past resident

My mother in law is receiving exceptional care at Heritage Pointe. They staff have made her feel like family and my wife doesn't have any more stress knowing she is safe. She is more active now than she ever was!

March 01, 2021

By JodiG

I am a friend or relative of a current/past resident

My father-in-law lived here. What a caring staff. The Resident Welcoming Committee went out of their way to make sure my father-in-law met everyone and felt included. At 97, he made so many friends and was so active, our family had to make appointments to see him! The food is truly excellent. We loved the place so much, that I became a volunteer. So, I've seen how well Heritage Pointe is kept up. You have to check out the new fitness center and the Pavillion. There's always something fun going on. It's truly the Disneyland of assisted living places.

October 19, 2020

By afcharlotte

I am a friend or relative of a current/past resident

Mom, for over a year, has lived in room with a balcony, receiving services of daily living, like dressing, showering, meals, medicine delivery, room maintenance, amongst other services. They have made sure she was safe, cared for her in emergencies, and taken her to doctors, and shopping, as she needs. Living at Heritage Pointe has allowed her to remain as independent as possible while utilizing all the services she needs. Staff and caregivers are carin and patient! She enjoys eating in the dining room with friends, and excercise in the gym!

January 26, 2016

By Maryanne7

I visited this facility

We visited Heritage Pointe. They had a salon, the dining area seemed homey, but these places were kind of like a hotel to me.

November 19, 2014

By David97630150

I visited this facility

We had a very good visit at Heritage Pointe. It was a very nice place. The staff was very nice. The rooms were small, but it would do. They had so many activities like crafts, discussion groups, theater, billiards, library, physical fitness, swimming pool, and a spa. I tried the food, and it was excellent. It was a good meal. I was very satisfied, and I was thinking seriously about it.

August 28, 2014

By Bob89194050

I am a friend or relative of a resident

My wife is in Heritage Pointe right now. Their best feature is how they are very courteous and take very good care of my wife. They are excellent. I don't exactly know how old it is, but it is nice and very adequate. She is in a one-bedroom apartment and it is spacious enough. The dining facility is very nice and the food is very good. They have very good activities.

April 30, 2013

By Caring8734

I am a friend or relative of a resident

Everything at Heritage Pointe was excellent. The facility was high quality as well as the activities. The staff were very helpful and very nice. I did not have any negative comments for the place. I was happy with our choice and my mom seemed happy too.
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Independent Living Reviews for Heritage Pointe

Memory Care Reviews for Heritage Pointe

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Questions about Heritage Pointe

Describe the overall population of assisted living residents at Heritage Pointe. What is their average age? What are their favorite things to do?

For those who need some level of support to live their best lives, Heritage Pointe is a great choice. Residents range (on average) 65-100 years old, and live in mixed areas of folks who are pretty independent as well as folks who need ancillary services. Each day, our Residents enjoy an iwellness-focused approach to assisted living and memory care that empowers them to lead active, healthy, more joyful lives. This is especially important as our community emerges from the pandemic. We are fun--but careful. We are a trusted, spirited community.

What programs or activities does Heritage Pointe offer to enrich residents' well-being?

Life here is about so much more than a senior living campus, it is about our people and our robust activities …You’ll enjoy a full schedule of cultural, political, social, and wellness programming at Heritage Pointe. In addition to the daily calendar of programming, there are outings and scheduled trips to a variety of performance arts venues and structured classes available. At Heritage Pointe, you’ll meet new friends who are musicians, artists, engineers, lawyers, teachers, doctors, parents and grandparents – people from all professions, with many viewpoints, and a shared desire to continuing living a meaningful, purposeful life. Life at Heritage Pointe is all about socialization and friendships. We believe there are many, many benefits to living a socially active lifestyle – and science agrees. People who are more social not only live happier, they live longer, so we help everyone – no matter their age or ability – keep those connections and friendships strong!

What places are near Heritage Pointe or within walking distance for assisted living residents to enjoy?

Chili's, Paul's Diner, Target, Shops at Mission Viejo Mall.

What transportation services does Heritage Pointe offer to assisted living residents?

During the pandemic, Residents can get free concierge driving to and from doctors' appointments. We will soon be offering again weekly outings to the grocery, salons, casinos, banks, and other fun field trips when permissible.

What makes the chef or dining program at Heritage Pointe exceptional? What kind of menu can assisted living residents expect?

Our kosher menus rival favorite recipes and restaurants. We pay close attention to every aspect of our dining program, from presentation and taste to Resident preference and dietary needs. Life at Heritage Pointe includes three daily, chef-prepared meals served restaurant-style by friendly servers. The backdrop: our bright, beautifully appointed dining room. More casual menus are also offered. Executive Chef Jessica Leibovich studied Culinary Arts and graduated Magna Cum Laude from Johnson and Wales University and then went on to study French cuisine in the Burgundy countryside of France at LaVarenne d Ecole Cuisine. Chef Jessica was named San Diego's Best Personal Chef by San Diego Magazine in 2002.

What safety features or security measures does Heritage Pointe offer to assisted living residents?

To ensure Resident safety, we provide new Residents with safety/security measures include access control devices for entry to Resident apartments, pendants that detect falls, and a motion detection monitoring system in every apartment.

How does Heritage Pointe keep residents' families informed about their loved ones?

Communication is an important feature of the Heritage Pointe lifestyle. Resident families receive weekly campus updates (emails) every Friday, as well as more serious updates from the CEO as needed. Weekly menus, calendar highlights, and other updates are always available on the Heritage Pointe website. Families are kept in the loop on specific situations or changes in their loved ones health by phone or email. There is a holistic approach to communication: families' questions are welcomed and the staff work hard to respond and solve concerns the same day. We're all on the same team---to increase the joy and comfort of your loved one every single day.

If Heritage Pointe accepts dogs or cats, what indoor/outdoor areas can they enjoy?

Both dogs and cats are welcome to reside at Heritage Pointe. They can enjoy the outdoor courtyard, outdoor grassy areas, and wonderful front yard grass island to do their business. Animals must be leashed in common area hallways and common area rooms. We don't allow pets in the Dining Room unless they are a working Certified Service Animal. We also have occasional therapy animals (dogs, horses, etc) visit and we'll let you know on the Activities Calendar so you can plan accordingly.

What ongoing senior care training does the staff receive?

Ongoing training and updating certifications are an important piece of staff qualifications to work at Heritage Pointe. From the receptionists to the gardeners, everyone is required to participate in quarterly staff in-services on mandated topics such as dementia, nutrition/hydration, medical conditions, and physical care concerns. The highly trained HealthCare department is required to participate in dozens of hours of training annually to make sure they are providing state-of -the-art care and assistance.

Describe the overall population of independent living residents at Heritage Pointe. What is their average age? What are their favorite things to do?

Independent Residents range (on average) 75 years old, and live in mixed areas of folks who are independent as well as with folks who need ancillary services. Each day, independent-thinking Residents enjoy an active, healthy lifestyle and don't have to worry about cooking, cleaning, driving, or other boring chores. There have been lots of outings to nearby restaurants and popular attractions (ie. casino, beach, park). Pre-pandemic, Residents went to the movies, baseball games, concerts, museums, and performances. We hope to continue to provide those opportunities as long as safely permissible.

What places are nearby for independent living residents to enjoy?

Heritage Pointe is conveniently located off the 5 Freeway at Crown Valley Parkway. Its great for dining and entertainment. Many popular destinations (Disneyland, the Great Park, museums, Segerstrom, etc) are an easy drive from Heritage Pointe. The Shops at Mission Viejo (a premier Simon shopping mall anchored by Nordstrom, Macy's, etc.) are across the street. The Pacific Ocean is less than 10 miles away.

What are some recent off-site events that the community activity director at Heritage Pointe has organized?

(July 2021) As restrictions are loosening we have begun weekly outings again on our fleet of small buses. Restaurants, beach BBQs, and scenic drives are some examples.

What transportation services does Heritage Pointe offer to independent living residents?

As part of the amenities at Heritage Pointe, Residents can be safely transported to doctor visits, the local mall, the bank, the nail salon, and about 20 other types of shopping destinations. If you need something specific, let the Activities Director know in advance and we'll make it happen.

What makes the chef or dining program at Heritage Pointe exceptional? What kind of menu can independent living residents expect?

The executive Chef and the Dining Services staff are all continually trained by Morrison Living, a premier service and dining partner nationally for senior living communities. Menus are changed weekly to take advantage of fresh fruits and seasonal vegetables, and can be customized for medical diets, preferences and there is a large "always available" menu for Residents.

What common areas are available for independent living residents?

Heritage Pointe does not segregate between IL and AL wings. Everyone lives in the same community---just like the real world. Everything is available to IL Residents. The only neighborhood that is secured is the 16-Resident Memory Care Wing.

If Heritage Pointe accepts dogs or cats, what indoor/outdoor areas can they enjoy?

Heritage Pointe does accept pets, understanding that the Resident is responsible for their exercise and cleanup. There are several outdoor courtyard areas leashed dogs can use. Pets are welcome to travel the campus (except for the main Dining Room) as long as they remain leashed.

Does Heritage Pointe work with an agency or registry to provide nursing and medical assistance as needed?

Besides having dozens of HealthCare staff who work with Residents at Heritage Pointe, local agencies can be tapped if needed. Beyond state requirements, Heritage Pointe always has a certified nurse on site 24/7.

What safety features or security measures does Heritage Pointe provide to protect residents who wander?

Specifically for AL Residents, Heritage Pointe fosters an independent spirit for all Residents...with an eye to safety. There are a few Residents for whom leaving campus alone is not recommended by their physician. Front desk staff have the list as well as photos to ensure everyone's safety. Exterior doors are electronically monitored and some are "locked" to Resident keyfobs after 9:00pm. Emergency push bars are always available but that triggers the alarm. Overall, the small pendant necklace that all Residents wear 24/7 is the best way to ensure safety in case of a fall or for wandering.

Describe the neighborhood around Heritage Pointe. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?

Heritage Pointe is located in the beautiful hills of Mission Viejo CA. A mix of residential on one side, near light retail on the other make this a key location. Easy to locate, nearby to medical professionals as well as shopping and dining. Especially in the Memory Care neighborhood, lots of trees and flowers are maintained especially for these Residents.

Is Heritage Pointe affiliated with a hospital if more care is needed?

No, but the award-winning Mission Hospital is across the street. Residents can visit any area doctor or hospital they or their family wants. Health and safety is paramount.

Costs for Heritage Pointe

Cost of Assisted Living

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Cost of Independent Living

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Cost of Memory Care

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Services and Amenities of Heritage Pointe

Costs

  • Entry Fee
  • Fee Structure Extra: Al Is Rent + Care/Mc Is All Inclusive/$1500 Community Fee
  • Assisted Living Starting At: $3955/month
  • Independent Living Starting At: $3955/month
  • Memory Care Starting At: $8439/month

Room and housing options

  • 1-bedroom apartments
  • 2-bedroom apartments
  • Companion Suites: We Do Offer Companion Suites
  • Studio Apartments

General

  • Resident Capacity: 188
  • Pets: Small Pets Allowed

Licenses

  • State Licenses: 300607488
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About Heritage Pointe

Heritage Pointe is a non-profit, 200-Resident community in Mission Viejo, California providing independent, assisted living and memory care services for seniors, while incorporating Jewish traditions and lifestyles!

  • Access Control Security System
  • Beautiful Refurbished Apartments
  • Beauty Shop
  • Billiard Table
  • Concierge Driving Service
  • Creative Arts Studio & Music Room
  • Full-Service Dining Room
  • Fitness Center/On-site Trainers/Classes
  • Game Room
  • Gift Shop
  • Lifelong Learning Programs/Entertainment
  • LVN Care Services
  • Minutes Away From Shopping Mall
  • Movie Theater
  • Physical & Occupational Therapy Services
  • Private Dining Room for Family Gatherings
  • Putting Green
  • Synagogue
  • Swimming Pool/Aquatics Classes

What Makes Us Special

For over 30 years, Heritage Pointe has offered a safe and secure living environment, where Residents can live life to its fullest surrounded by well-trained and compassionate caregivers.

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Heritage Pointe


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