Gladstone Care and Rehabilitation

Jake Aguilar

Rooms were clean and staff really went out of their way when they could. My mom stayed here until her rehab was over and she had a knee replacement. She took a month to get her strong enough but now she’s driving again and her scar is small and thin. The other rehab she went to was too rough with her. Im happy with Gladstone.

Yolanda

My mom was at Gladstone Care and Rehabilitation. I don't know if it was due to COVID, but the staff wasn't at all on the same page in regard to my mom's care. They only allowed appointments. The appointment was for all the members, but my mom went in at the beginning of the week and so we couldn't make an appointment until the end. Our concern was not so much with the room, but so much with the communication with the staff. The management staff and nursing staff were not on the same page. My mom was not able to benefit from the physical therapy facility. She was not comfortable because the point was for her to have physical therapy, and she kept saying that she wasn't having physical therapy, so she was not very comfortable. She's in the right state of mind, so she understands when she's been lied to, and some people are lying, so she was not comfortable feeling that she's there but not having physical therapy. She felt uneasy with that.

Paul

My brother has been in Gladstone Care and Rehab for about a year now. The staff were very helpful, they were very informative, and they were willing to work with me and take care of my needs. Every time I go there, they are very nice, respectable, and helpful. My brother likes the food; he has no complaints. I was able to go to the activity room, sit down, and spend time with him.

Chocolate2

My mom is in Gladstone Care Rehab now. Overall service, unfortunately, is poor. It’s operated by Filipinos, so a lot of the nurses and RNs are Filipinos, and the language barrier is very impossible sometimes. You find yourself repeating and repeating and it’s not understandable. It does affect their service because when you indicate for them to do something, they say that they understand but then the service doesn’t get done, so apparently they didn’t understand. For a senior citizen that’s in a wheelchair and can’t do very much, the attention is very poor. By the time I go there, sometimes at lunch time, they haven’t even taken her from her pajamas to get her dressed yet nor brushed her teeth or washed her face. A lot of those services are not done in a timely manner.

Sandra115055050

My mother was at Gladstone Care and Rehab. Not so clean; it smelled. They did have a dining center, where they can eat and we can meet with her. The food, I don’t think, was that great. I didn’t get a good vibe of the nursing staff coming in and checking up on them often. We did hear a lot of people with dementia, a lot of people walking in the halls, a lot of laughter from the nurses that bothered the patients. It’s annoying to the patient’s family that is trying to care for their people, especially when they call for them and they don’t respond. I would just say improve on the nursing skills and be aware that the residents are very ill or for long-term care and these people want quiet. They want to be attended to and to be attentive to the family as well, because this could be heart-breaking for us, too. She was there for a month. Toward the end, I was crying to let her go. For someone to say it’s time for her to go or to let her go, it bothered me, so I had to sign off for her to be released. I was not happy. The last time I was there, recently about a month or two ago, I think they were upping it a little bit with the smell and the color and the paint, so I’m sure they’re trying to make improvement.