Ridgecrest Healthcare

QualityLiving

Facility is good but the staff at residents are overworked with too many residents to handle. They cannot provide adequate attention in need to residents. I had to pull my family member out of there due to lack of caring.

sandrat

My 90 year old mom has dementia but for some reason was not put in the dementia unit and with her history of falling and was not supervised. After two unsupervised falls and bleeding from the brain and ended up in ICU

care-for-our-mom

Our 88 year old Mom was a rehab patient at Ridgecrest 3 times in the past 4 years.. She had many issues. Ridgecrest has taken excellent care of our Mom and did a great job with the physical therapy to make her strong enough to go home. We would highly recommend Ridgecrest! We would like to thank everyone from the director, Alan to some of the caregivers Courtney, James, Berta, and the whole bunch (can't remember all the names). You guys rock!

Allan J.

We didn’t actually take a tour of Ridgecrest. We came in, spoke to the lady, and she showed us one-room. Apparently, we came in unannounced, and everything was very nice and very clean. It was a very reasonably new structure, so everything was laid out nicely, and it looked like there would be extra mile to do extra stuff. The lady was very accommodating and very friendly. She was probably one of the healthcare people because it was on a weekend, and none of the admin staff was there. They had a snack bar type area, and there were some folks in there, but pretty much everything was very quiet.

Bill D

Ridgecrest is a great place to recover from any illness or injury. I was there 16 years ago in 2001 for five months after surgery for a broken neck and it was very nice then. Now I have been at Ridgecrest from Aug., 3rd, and will leave Sept., 6th, '16. Ridgecrrst has even improved. It has to be among the TOP Three facilities of it's kind in AZ. The staff is nice, professional and I will really miss all of them when I leave. The counselor even arranged for a suitable place for me to move when I leave. I would highly recommend Ridgecrest to my friends and family.

Concerned reviewer

One star for appearance. The place looks new and very clean. Understaffed - Never saw more than 2 nurses for the entire wing my mom was in. The nurse's station never had anybody in it. Overworked - The nurses were always in a hurry and looked stressed. Inattentive - Many times we walked into my mom's room & saw her tray table too far from her bed for her to reach it, her meal tray untouched, the food cold. She is bed-ridden and needs help to eat. She is also diabetic. Twice she went into insulin shock & became unresponsive, had to be revived because they spaced the meals out so far, with no snacks in between. We had to bring in snacks for her ourselves. She almost never had water in her pitcher. A diabetic is supposed to be encouraged to drink. My mother got MRSA while there. We told the nurse that my mother's incision on her ankle looked infected. The nurse came to look at it & said, "I'll tell the doctor." That's the last we heard. When my mother went for her post-op exam 3 weeks later the surgeon was livid. The surgeon said we could quote her, "Why did they (Ridgecrest) wait so long to bring her in? Your mother could've lost her foot and she may still lose her foot. I would be very upset if I were you." That's a direct quote from the surgeon. From the day we told my mom's nurse about the incision looking infected to the day my mom was taken to her post-op appointment was 19 days! Long enough for MRSA to have eaten away so much of her flesh that my mom's bone & tendons were exposed. The surgeon told us she could see the head of the screw she had put in my mom's ankle bone at the first surgery. My poor mother had to have 3 - THREE - subsequent surgeries, including plastic surgery involving a tendon transfer, a wound vac for 3 weeks and a PICC line to kill the MRSA. Many times we would show up to find my mom lying on bed sheets spattered with blood, her ankle bandages soaked & sagging with pus & blood. Then the staff would rush toward us & say how glad they were that we had arrived so they could do stuff for my mom that she wouldn't let them do. Unskilled - Ridgecrest has a dementia unit but somehow couldn't figure out how to treat my mother who has dementia. They would call us day and night to do for my mom what they should have been doing. We're not the professionals. They are. Surely my mom's not the only patient in the universe with Alzheimer's dementia who is combative & resistant to care. Alzheimer's with behaviors is a very common condition. How can a facility call itself "skilled" if they need to call a family member to come & help them because the patient won't "let" them change a bandage? Insulting - When we took my mom out of there they put her clothes & belongings in a plastic bag along with trash like wrappers, crumbs, & stirring sticks!!!